Vision 50 crash

[jamesduck]

I would like to post a little of my experience with ELYQ.


In mid December I place an order direct with ElyQ for a new Vision 50
They were willing to sell me a kit at that time and ship it over here. There was a post on there website about some problem's with the first kits before I placed the order I asked was the kit that they were going to send have any issues. No I was told we made sure your kit had all the new parts in it was good to go. So I did the international money wire. and two weeks later I received the kit.
Went together great build was nice. So it was time to fly put four nice flights on it and on the fifth flight the tail rotor pitch slider broke in flight causing me to lose the tail and crash. So Monday I e-mailed the company back to let them know they had a problem with the kit and would like to get the parts needed to fix my heli. I did not here from them for four days. And then I got an e-mail Yes we are aware of the part defect. We will only replace that part. but we will be forced to charge for the other parts you listed from the crash. I don't see how it's my fault that I should have to eat the parts and the main blades because the kit that they new about had problem's. I still can't get parts to this day.and further more it comes down to a safety issue someone could get hurt. I feel that I was taken advantage of and ignored.


Tristan Seeley

[fr8brkr]

This is a touchy one as you say -- If Ely-Q made reference to a part being defective as you indicate but had assured you that the kit you received was not one containing the defective tail piece then I would agree with you that certainly all the parts of the helicopter that were damaged that are kit component parts should be replaced by the factory as they presumably were aware of the potential of loss. Blades and other electronics may be pushing the issue a little far. It certainly should not set a precedent but in this case being that you were assured that the kit was updated and that they had prior knowledge - It would be reasonable and "customer service friendly" to try and work with you to resolve the issue.

[ElyQ]

ElyQ is sorry for what happened to Mr Seeley, we would always obtain total satisfaction of customers, but we are all aware this is impossible.
As we had already explained both on our website and to Mr Seeley in our correspondence the parts we listed on our website as possibly defective for the very first kits were to be detected when assembling the helicopter, i.e. assembling the helicopter would have been nearly impossible should the parts be defective. This means that if the heli was well assembled no problem would have incurred. – This means that in no case any problem of this parts would have lead to a crash.
However, as per what we did for other customers and as already advised to Mr Seeley we will ship to him at our cost all the parts we listed on our website as possibly defective.

ElyQ SpA

[jamesduck]

That's fine to ship the parts listed on the website but there is no list on there any more. kind of late those parts should have been it the kit. So I'm just out the parts that broke in the crash is what your telling me then? I professionally build and setup helicopters as a business. I would much rather be flying the heli then having to make these posts. I'm not happy with the way that ELYQ has handle this matter and how long it is taking to try to get parts. customer service is not existent.

[David10113]

Hi, I had some faulty mixing arms in my kit that broke when putting on the balls, and no I didnt over tighten them.

But I cannot fault Ely Q for their customer service, I had new arms the very next day free of charge and I returned the broken ones.

From my experience with Ely Q I was very imprressed.

I understand your frustration.

[lperagallo]

Jamesduck,

I'd like to start this post by stating that I am not related to ElyQ in any shape or form, but I know they struggle in their English and sometimes do not communicate in the best terms. I know this first hand as I was dealing with them for two months trying to acquire a kit directly from them.

I'd like to take a stab at explaining what I know to be ElyQ's stance on their defective parts during the first release (it helps to get a translator). I too was concerned that I would get stuck with a kit that had defective parts and with no US supplier I would be in the same position you are currently in. They explained to me that the defects that occurred would be caught during assembly. There were tight tolerances on some pieces that broke during assembly. If you were able to assemble the part correctly, then you were fine. If you had a defect, it failed upon assembly. I to worked with ElyQ in December and they told me at that time that they had made production changes and that kits were fine. I received my kit at Christmas and had no issues during the build. The only thing I had to do was ream out the ball links because they were tight.

So, while it was unfortunate you had a bad experience, you may have to consider that something else caused your crash. And as bad as it may seem, with the exception of Bergen, no manufacturer I know has supplied all the parts due to a failure of one part.

Lou

[jamesduck]

Here are two pictures of the piece that broke causing the crash.



Tristan

[NolanManley]

I'm sorry Lou but can I sell you some land I have almost in Florida??? I promise you won't get wet feet unless it rains. :tongue

The assembly deal is pure :bs and should not be bought into. This company has a long way to go to SERVE the American market.

I'm sure the same part failure and subsequent near total crash that Henry Caldwell suffered on his Vision will be compensated very fast and to satisfaction. :YeaBaby:

[ElyQ]

Referring to the components Mr. Tristan states as faulty and defective at the origin, we have to disagree:
As you can read from the attached link, this component never resulted to be subject of faults (FIRST - CUSTOMER SERVICE REPORT http://www.elyq.com/en/csr1_en.html) neither ElyQ modified or revised it.

Mr. Tristan also states the defective list had been removed from the web site and this is not true, maybe he didn't follow the links properly.

We already sold more than 5000 kits and from the number of positive feedbak received we can confirm the overall reliability of the model.

We want to point out and make it clear that all the parts, which are not expressely declared as "carbon reinforced", are made of DuPont Delrin which is a reliable and performing resin, suitable for technical components.

ElyQ SpA

[lperagallo]

I'm sorry Lou but can I sell you some land I have almost in Florida??? I promise you won't get wet feet unless it rains. :tongue

The assembly deal is pure :bs and should not be bought into. This company has a long way to go to SERVE the American market.

I'm sure the same part failure and subsequent near total crash that Henry Caldwell suffered on his Vision will be compensated very fast and to satisfaction. :YeaBaby:

Nolan,

I'm not trying to start an argument, but there are two things that need to be clarified.

1. ElyQ is NOT in the US yet. People are sourcing kits outside the US. ElyQ released the Vision 50 on November 27th in the UK. So far there have been very few issues reported from there. I'm not saying there aren't any problems, ElyQ has posted the issues. IMHO, that was an up front way of tacking their issues.

2. The piece that James duck says failed is not one that was ever on the list of potential defective parts. I also believe that if you look on the other forum, Henry's failure was on a part that was listed as defective and not the same part as James.

Again, that doesn't mean that the part wasn't defective, there are all sorts of parts that fail. It's a fact of life that a small percentage of any batch of parts will fail in anything mass produced. But proving that is difficult. We fly these things at our own risk and other than a design flaw I think we all assume the risk when flying. It's not like we have a black box that records everything we do and what inputs were given when a particular parts fails. If you want ever part guaranteed by the manufacturer you need to find a new hobby because it isn't going to happen in our hobby.

Lou

[NolanManley]

No arguing here Lou. :thumbup:

It's a bad deal that would not have happened if ElyQ would have done what they said they would do when Tristan had ordered his kit. Items were not included in the kit that are now standard on the current kits. It's a damn $150 dollar kit at ElyQ cost... at the most. So for the cost of ONE kit they might have a ali instead of a enemy. How stupid is that marketing?

Remember Tristan's deal was done DIRECT with ElyQ and was instigated back at the IRCHA Jamboree. :YeaBaby:

[Turbo Boss]

Sir, when the ELYQ Vision 50 V2 or V3 will be available?

[LONEWOLF2440]

I got 2nd tank on my vision 50 results same thing pitch slider broke resulting a crash and a ticked off pilot. So there is something wrong mine looks just like the one in the pics (Pitch slider) All that time setting it up and didnt last 2 tanks the material is cheap alls what i say is i was first at the flying field with one and now ya dont have to worry about anymore showing up. Biggest piece of junk i ever bought:thumbdown:

[fr8brkr]

I put mine where it belongs -- In the garbage.

[LONEWOLF2440]

Not far behind ya:arggg:

[FlyingChef]

Do you all know if your kits were from the early batch? I thought these problems were supposed to be addressed in the v2 batch.

[LONEWOLF2440]

My opinion its just upgraded junk:YeaBaby:

[lperagallo]

I've been reading these posts about the problems with the ElyQ. I've been flying one all season and I have an early model that I purchased from the UK. It is my opinion that if you build the Heli correctly and do preflight checks you should be fine. I've got about four gallon through it and it flies great for me. While I don't do hard 3D, I am pushing it around pretty good. The Heli is very responsive, light and can move quite quickly if you want it to. So far my only complaint is the weak tail fin. It is very flexible and wouldn't help in a hard tail first landing. Hopefully, I won't need to test the tail fin.

Lou

[LONEWOLF2440]

Ive built numerous helicoters and have never ever had one do what this so called heli did I do preflight checks but when your taking it for its first flight and a piece breaks in 2 it sucks

[400driver]

James..That will teach you to be an early adopter! If you had waited till ReadyHeli stocked it you could have had a free gyro or a free kit with a purchase of 250$. I jumped on the bandwagon as soon as RH had stock and now I wish I'd waited. Yes i have a V2 kit but next time ill wait till the incentives start rolling out! My mistake but at least i will learn from it.
Good luck in the re-build.