Airtronics service???

[pepper]

sorry guys but i am a bit ticked.. i need to know if anyone has had any problems out of Brian at Airtronics??

my dealings with him isn't the best right now..

pepper

[Hotshot Charlie]

Hey Pepper,

I don't know anything about Brian or Airtronics, but most companies were closed since last Friday. Give them a day or so and see what happens. I totally understand your concerns.

God Bless Dude !!!

[pepper]

that's not it. he has been answering my emails but in quite a rude maner. for some reason Airtronics is beyond failure.. i don't want to get into detalil due to the fact of i really need to watch what i say!

pepper

[Hotshot Charlie]

Hey Pep,

Totally understand.... now.... I hope you can reach a common ground on this. Be cool man, it will all work out.

[Tabbytabb]

Pepper, I had an almost new 758 fail on my raptor 50 (it was on the tail) luckily no damage to heli.

I figured they would replace the servo for free, sent in with receipt and I got an email saying it would be 40 bucks to repair.

Not the best service ever, but not the worst either

Hope it works out for you :)

Tabb

[DavidH]

I don't fly Airtonics. But I do know Brian Tucker. Never known him to be rude to anyone. I would think that Brian even looking at and answering emails over a three day holiday weekend is pretty good customer service. He could have waited till Tuesday to answer any emails. He is probably back in the office today, so a phone call would probably be best since a lot of times the emotion in emails is misunderstood.

David

[WillJames]

Good advice David. There is no substiture for a phone call and person to person talk. It is VERY easy to mis-understand the emotion of an email message just like you say. You should hear what a certain attorney has to say about me after just such a misunderstood email exchange. OUCH!!

[pepper]

David, you are very right! i am very gratefull for the fact that on a national holliday he is answering emails!! that there, in itself, is good customer service. i need to call and talk about some of the stuff that sounded funny in the mail..

thanks guys!!

pepper

[OC Bob]

Brian Tucker will take care of your trouble if he can. I am fairly certain of this. He is a stand up guy and provides great support to the Airtronics users I know of who have dealt with him and Airtronics. I'll bet your interpretation of one of his emails was in error.

I have talked with Airtronics, and Brian Tucker twice in the last year. Brian in conjunction with Airtronics handled my problem without any issues attached to it.

Airtronics makes one of the best RC systems today, in their RD line of equipment. I have had no trouble with any of my systems, except once and it was not caused by a warranty issue.

I dropped a transmitter off a 7 foot shelf. I jammed both sticks into the transmitter when it hit the floor. Airtronics repaired it quickly and economically. Brian Tucker was the guy I contacted there at Airtronics with my problem. He was courteous, prompt, and to the point.

You need to call their today and clarify the issue, what ever it may be.

OC Bob

[Matthew]

Pepper

Have you talked to Brian today. I spoke with him this morning and he was helpful and told me to send my servo in and he would make it right. He explained to me that the servos we are using were made for the car guys and that now heli guys are using them also. He said that the car guys would have problems with them when they ran the ATV's to high. As are were not that high he could not know what might have caused it. He is going to look at them and give me a reason as to why mine failed.

Matthew

[Lman]

pepper
Did Airtronics ever take care of your problem?
I fly Airtronics and have never had a problem with them.
Lou :glasses: