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View Full Version : Poor Customer Care for Futaba in UK? Update - 80$ !!!

Aviation addict
10-30-2006, 10:01 AM
Guys,

Have any of you had problems with Ripmax when it comes to customer service? I called a guy earlier with regards the status of a GY611 gyro (sent a week ago) and found him rude and very non commital about when if ever it would be looked at, never mind repaired.

I used to have CSM gyros and found their customer care to be brilliant.

Not impressed!
1275mini
10-30-2006, 10:15 AM
Stick with CSM !
bin the futaba gear
Aviation addict
11-09-2006, 11:01 AM
Good Product - just poor attitude to customer care in the UK I think.

Still not heard anything of said Gyro.
Aviation addict
11-13-2006, 06:29 PM
Got the invoice back for the 'Health Check'. There was nothing wrong with the Gyro or Servo which is good news, but to my amazement the charge from Ripmax was £40 (80$)! I swear CSM were about £12 for the same thing. Is that a lot to pay or am I just mean?

Haven't paid yet. Am trying to get over the shock. :shock: