View Full Version : TRM service??????
Alan, you unbelievably confused individual - if not an outright liar - why in the world would I send you the motor with the fan attached without the washer and bolt? And David, your ignorance is showing by your one-sided, worthless, unintelligent, meaningless remarks. You've added nothing to this dialogue except stupidity.
DavidH
06-30-2007, 10:36 AM
Bob,
It is just obvious to me at this point nothing is going to satisfy you. Look at some of your posts. Your wanting Heliproz to reimburse you just because they told you to send the motor to someone else to have work done on it. I have worked in the hobby industry. Seen customers that they get to the point, no matter what is done to try and correct the problem they are not going to be satisfied. I believe you fall into that catergory. May sound like stupidity, but I believe it to be the truth. I am not taking anyone side. Just calling it like I see it.
David
Toxic Al
06-30-2007, 10:52 AM
You know what Bob keep the other parts I don't care to deal with you or this any longer I have put up with your crap and Harassment way to long.You should talk about unintelligent and worthless I have done everything i said I would do, agian in which I had no obligation to do and yetyou are not happy. when we die and judged I hope God will see you for what you are and give a pair of wings with one shorter than the other so all you can do is fly in circles, Cuz I am getting some V blades baby. :lol: Peace
Well, at least I'll be in heaven getting wings. And by the way, just like the washer and fan bolt, what pull starter and muffler? Here's wishing you all a wonderful life.
MikeB
06-30-2007, 12:33 PM
This drama has been going on for a while now. Let me get this straight... Bobs buys engine form Heliproz, a TRM 231. He thinks the motor is defective, so he calls Heliproz for, well I guess to get it replaced, I don't really know. Heliproz refers him to TRM. Once a motor is modified, the manufactures warranty is no longer valid, so TRM assumes all warranty obligations. Bobs calls Toxic Al and they agree on a resolution protocol, which basically is, send it to me and I'll see what's wrong, if anything.
Bobs sends TRM his engine. TRM confirms receipt of engine. Now everything goes down hill. Bobs' expectation is about a one week turn around, or maybe two weeks. I'm really guessing here, but the bottom line is his expectations are not met.
Now we get into some really unprofessional behavior. Bobs is looking for answers, help, anything to resolve his situation, so he posts on this forum. At first everyone is "Don't worry Al will take care of you", but Bob is not believing this soft talk. All Bobs knows is he sent his engine in to get fixed and has not seen it since. Again his expectations have not been met. No one really knows what TRM is doing with Bobs engine. There's talk about carburetors, rings and cranks, but not a definitive answer of what, if anything, is wrong with this engine.
Now things get really shitty. For which I'm a little concerned. Name calling all around... unacceptable. The site administrators are not neutral. I'm not seeing "Friendship and Mutual Respect". Just because one has a difficult situation, dealing with difficult personalities, does not mean we do not stick to a positive course for resolution. Site administrators should be enablers. Aren't all you guys ( Toxic AL,bigrcr, and DavidH) just a little bit embarrassed, and Bobs what could you have done different?
My Mamma told me lone time ago... "name calling is never appropriate".
One more thing. Toxic Al, since you modify these engines you void the manufactures warranty. Is it not safe to assume that you now have to warranty these engines and not just your work? Of course this is the case, you are obligated to warranty engines you modify and are sold as new.
Toxic Al
06-30-2007, 02:26 PM
Mike since you are reading the whole thing and believe what you want but let me explain.I warrenty my workmanship which i stand by and always have. I don't sell the engines and barely make enough money on the mods to put gas in my car. this is a "race" engine and it is not warrantied by zenoah. I have sunk more money into motors that had nothing to do with my mods to make people happy and have got nothing crap about this.The problems started way before this line on the forum came about.I made less $100 per motor in mods with shipping back to MA and I am supposed to warranty a carb or a coil that had nothing to do my mods. I got into this when one of your own asked me to mod a motor and it was a hit. I got hooked with MA and started. I regret my decision to do this since this has been nothing but hassle. I did not throw the first stone but I will not stand here and have my name dragged through the mud from i guy that has lied about reasons why I don't work with MA and also lied about Heliproz being sick of me and won't do business with me any longer.I paid over $400 bucks to make this guy happy and now I am being jumped on someone else.All the other people who made money on this motor still got paid, i am the only one getting screwed. I regretted my handling of the situation which I said before but he did not let up and I snapped. I am human and will only take so much. I have been contacted by other manufacturer/dealers who also had runnins with him . you assuming me accepting responsibility for the entire engine is a poor assumption and I am not obligated to warranty anything if I don't wish, I choose to. By the way I was replacing his parts for free anyway.I wish it could have been handled different but it didn't go that way. I hope he is happy and goes sbout his business.
MikeB
06-30-2007, 03:26 PM
Toxic Al,
This situation is way out of control and the only person who has taken a financial toll is you, which does happen in business. The forum moderators, trying to help, may not have. Yes they supported you, but at what cost to your reputation.
As for my warranty assumptions. I do not know the law of these things, which makes me somewhat ignorant of who would be responsible for what, but I still think you have some culpability. However, culpability, is somewhat of a mute point, because it seems you do take care of your customers; even if, they have a difficult personality.
I recently bought one of your engines, which I don't regret for a moment, because you have many engines performing flawlessly. I have every reason to expect my engine to perform as advertised.
One more thing. Did you determine what was wrong with Bobs engine?
Toxic Al
06-30-2007, 06:27 PM
Mike, i thank you for running one of my engines and I am sorry if I came off brash, I try to make people happy as much as can and ask Heliproz I took care of there motor 2 times at my cost because of no fault of mine. Do I make mistakes , yes I do and when something happens because of my workmanship I take care of it. Just last week one of my engines(marine) spit a wrist pin clip and wasted the top end, the customer was not irrate and even wanted to pay to get it fixed after onlyputting 5 tanks through it. I would not here of it told him Iwould take care of it his motor is going back on Monday. I must have not seated the clip and for that i without any gripe will replace the parts. As far as Bobs motor goes I replaced the carb and found an improvement in the idle and response but
put his on my boat and it ran fine so at that point could not rule out tuning or set up but since Bob in his letter stated if I could not find anythying wrong with the motor don't bother sending it back he wanted another one so I replaced the carb. I ran the motor with the new carb and at first did not notice it but after the motor warmed up started to here the metal to metal sound he spoke of, I tore down the motor again to check clearances and found everthing Ok but wanted to replace the crank to be on the safe side.
The wrist pin side of the crank journal was a tiny bit bigger than the other
crank I checked .0002" but there was no signs of damage. The motor is back together and runs fine. I am going to put that crank in on of my personal boat motors and see how it goes. I don't have a spectra so it is difficult for me to duplicate the same setups on the bench, I do load it but not the same.I tried to deceive no one and never will that is not me but I can not
sit back and be harassed like this. I apologize to all who have had to endure this, as you can see this is the only instance in the 2 plus years I have been building Heli motors and I don't expect it to happen any time soon but as David said you can't please everyone. Peace ,Toxic Al
Just thought I'd mention that the bolts are also missing that secure the Z-RC carb insulator to the motor, but, like the fan bolt and washer, they probably weren't holding the adaptor to the motor when I sent it to you anyway. Yeah, yeah, David, I know, you just can't make some people happy. I must say, Alan, you've lived up to your Miniature Aircraft rating of "satisfactory".
Toxic Al
07-01-2007, 10:48 AM
BoB enough, those bolts stay with the motor, they came with the motor not the block, check on your new motor that was sent to you and you will see the bolts that hold on your block are on there already. Look before you speak. You are not welcome on my forum and since you do not have my engine any longer you should just go away, now you are just harrasing me and I won't stand for it.
DavidH
07-01-2007, 11:27 AM
You are not welcome on my forum and since you do not have my engine any longer you should just go away, now you are just harrasing me and I won't stand for it.
Well as long as a person is not writing anything that is offensive. Then they are welcome on any part of Helifreak. This section of Helifreak is just labeled TRM. It is a section to discuss those motors. Like I have said, I am not on anyones side in this. But no one but the adminstrators can decide what goes on at Helifreak.
Have a good day.
David
Toxic Al
07-01-2007, 12:11 PM
David,I am sorry if I over stepped my bounds,At this point this is just harrassment and nothing else. I have done way more than I should to rectify the situation and Bob is just looking for more fuel to throw in an already burnt out fire.
Thanks, David, and I apologize for all the sarcasm. Alan, this is not harassment, it's merely stating facts. Facts that you don't like because they are a reflection of the way you've handled this matter. And once again, you couldn't be more wrong. Take some of your own advice and become better informed before you open your mouth. The Z-RC web site specifically states to use the two bolts that are included with the adaptor to secure it to the motor.
MikeB
07-01-2007, 12:36 PM
Bobs,
You're very lucky to have gotten what you have. If it is of all possible for you to be civil, please do so. The Z-RC insulator I purchased did not come with bolts, nor do any of them, so please, man-up, and be happy with what you have. You are a difficult personality, which I run into in my line of work. The guys here talk straight, and this straight talk, allows you to manipulate. I don't know if you manipulate on purpose or if its a default mode, but none the less it is not very comfortable to do business with you. Time to let it go, get your helicopter together and let everyone know how you're doing. I don't believe anyone here will hold a grudge... but you must do your part.
Thanks for the comments, Mike. However, I will also have to disagree with you. This is the second Z-RC adaptor I've purchased and both included the bolts. I would suggest you too look at Z-RC's web site. If bolts were not included with your adaptor it was an oversight on the manufacturers part. And by the way, Mike, how do you figure I'm lucky to have gotten what I did? I sent this guy a motor for repair in good faith and I have not received the parts back necessary to re-assemble it. Boy, I'm sure fortunate to have done business with TRM. Furthermore, you have no idea how hard I'm trying to be civil. I refuse to stoop to Alan's level, though.
Toxic Al
07-01-2007, 12:56 PM
Bob I was a distibutor for Z-rc and sold over 400 of these parts and THEY DO NOT COME WITH BOLTS. THEY NEVER DID!!! If they are with them now that is fine but your bolts were stock bolts from zenoah. so disagree all you want, make up what ever you want. Also the bolt you speak of for the fan is just a hex 6mm bolt which can be found at any hardware store. you are not being civil and yes this is harrassment.Go away!!!!
Alan, just read their web site. I rest my case. And you certainly did not receive stock Zenoah carb adaptor bolts. Let's just agree to disagree because frankly, I'm growing tired of your rhetoric.
Toxic Al
07-01-2007, 04:59 PM
Bob, have a nice day. :D
carey shurley
07-01-2007, 08:30 PM
uh, I looked at the z-rc website.
Doesn't show any bolts.
Looked in two other online stores that show pictures.......no bolts.
The two I personally bought......no bolts.
Looks like you may have gotten an exception to the norm.
fury91
07-01-2007, 10:37 PM
I purchased two Z-RC blocks and they did not come with bolts!!!!
First, I resent the implication that perhaps I'm not telling the truth. However, Uh, maybe if you'd read instead of looking at pictures you'll see that it specifically states "...Carburetor Insulator Installation Instructions. STEP TWO ...mount the aluminum insulator and Teflon gasket on the cylinder using the TWO SUPPLIED BLACK SOCKET HEAD CAP SCREWS." Like I said earlier, I rest my case. Besides, Alan and I put this matter to rest yesterday, I suggest you do the same.
cbergen
07-02-2007, 08:52 AM
I am also a distributor for the Z-RC Insulator and have yet to receive any bolts in any package from them. I buy them at least 10 at a time, with spare gaskets as well.
The two bolts that are quoted in that paragraph are the two included bolts WITH THE MOTOR.
Maybe try contacting Johann personally and ask him.
Tell me, Chris, does it say "the two included bolts with the motor"? No. It says, and I quote again, "the two SUPPLIED black socket head cap screws." The two I've ordered had the screws included, that's all I can say. I've written an e-mail to Johann and will let you know what his response is when I receive it.
DavidH
07-02-2007, 11:41 AM
Ricks R/C Ron takes pictures and includes all the items that come in the package.
http://www.ronlund.com/Merchant2/merchant.mv?Screen=PROD&Store_Code=heli&Product_Code=ZRC1R
Ricks has a list of parts for the above insulator. He list a couple of teflon gaskets. But there is no bolts in the list.
Here is some more pictures of the Z-RC carb insulator as it is sold.
http://www.davesmotors.com/store/product1318.html
http://www.davesmotors.com/store/product2046.html
Even on the Z-RC website. The only spare parts listed for the insulator are the teflon gaskets.
http://www.z-rc.com/?action=displayProductsPage&viewItemID=6
http://www.z-rc.com/?action=displayProductsPage&viewItemID=7
David