TRM service??????

[cbergen]

Bobs,

So that would mean you have extra bolts laying around, correct? The ones that came with the motor AND the ones the came with the insulator?

You could use those extra bolts to put it back together.

[Bobs]

Thanks, Chris. I'll give it a try. :D

[bigrcr]

Actually this is my fault. I wrote the procedures (along with Johan) for the insulator block and those are my words. When I was putting the first part of the directions together after Johan sent me the adapter and draft procedure, he also sent me two bolts. I guess the procedure (which for some reason is not supplied with the insulator) did not loose that verb-age, but no, the insulator does not come with the bolts.

Later,

BIGRCR-John Garst

[cbergen]

Well Bobs,

Any word from Johan on whether he supplied those missing bolts??

From what distributor did you buy your insulators?

[Bobs]

I'm still waiting for Johan to let me know if he ever supplied the bolts with the kits but he did get back to me and confirmed that the stock bolts that came with the motor will work just fine. So that's great. I haven't attached the adaptor to the motor yet but have no concerns that it will work now. I'm not positive where I got the one on my Intrepid but I bought the last one from Heliproz.

[DavidH]

I'm still waiting for Johan to let me know if he ever supplied the bolts with the kits but he did get back to me and confirmed that the stock bolts that came with the motor will work just fine.

Seems he would have told you in the email if the bolts were supplied. Since he did get back to you and tell you the bolts that came with the motor work?

David

[Bobs]

Initially, David, I only inquired of him as to whether or not I could order the bolts for replacement. His reply was that he didn't have any in stock but informed me of the fact that the stock ones on the motor would work. I then wrote him again inquiring if in fact he ever supplied the bolts with the insulator kits. I got his response to that question yesterday afternoon. I was wrong and I apologize to Alan for insinuating he didn't return them. He stated he never included the bolts with the kits. Again, Alan, I'm sorry for the confusion and stubbornness on my part. I'm afraid my age is starting to show. :oops: Hope that puts this subject to rest once and for all.

[DavidH]

Bob,
Yes I know about the age thing. I am starting to acquire the CRS ( Can Remember Sh!t) syndrome myself. <G>

David

[Toxic Al]

thankyou Bob, its put to bed imy mind. Peace Toxic Al

[rampage-1]

I saw this thread and started to read it. I was going to switch to another topic but had to see what & how this ended. I must say I just wasted 20 minutes of my time reading pure crap. I can't believe I just wasted this much time that I could have spent working on my Spectra G.

Someone needs to get a reality check.
I can remember buying motocross bikes for my son and I. The factory dirt bikes were made for racing and the engine and bike were direct from the manufacture and sold by a local dealer. GUESS what, right on the manual and warranty page.It stated This item is modified their is NO expressed WARRANTY. Same with outboard motors that I have purchased that were factory modified. They stated NO WARRANTY . Now the dealer that you purchased these high dollar items from, would usually, if you were a good customer and treated him with respect he would always try to make it right if he could. Do to, they were always looking for the next sell. Plus it was just good business.
Now if you put this in retrospect, the dealer would be Heliproz. They are the ones that sold the item, made a profit and handle the sell with the customer.
In Business 101 the motor should have been sent back to Heliproz. If Heliproz stated the motor should be shipped to a different location that's fine . All correspondence should have been with the dealer only who sold the item. The customer should have never been allowed to contact the factory in this case Toxic Al the modification company. In business Toxic Al was bending over backwards for his customer Heliproz to make it right. You have to remember Heliproz is his customer and in turn trying to make it right for Heliproz customer, the person that purchased the motor.

After owning my own company for thirty years and dealing with customers that have this type of attitude you don't want to ask, what I would have done. But what I can see in the future is a modification company not bending over backwards as they have been known for in the past. Followed by a complete set of instruction on how to break the motor in and on the last page, This is a modified motor, No Warranty's expressed. This means the customer has some responsibility to read the instruction on what he purchased.

And now you know where the sayings came from--Out of sight out of warranty / You broke it you bought it.

Keep up the good work AL,
I think I will order one of your motors.

I am done turn me over.