RealFlight Screwed up

[Rodney]

Well sold my Reflex to get the G3. Got mine last night. Seems that I have a RealFlight Add-Ons 3 serial number On my Brand New G# case.
So when try to type in the number it wont work.
And wouldnt you know it TECH Support is only open Mon- FRI 8am to 5 central time.
Has anyone else had this problem? This is the latest version with Heli's on disc.

[vitek]

Seems that I have a RealFlight Add-Ons 3 serial number On my Brand New G# case.

I spent a week at support a while back. They had lots of guys calling claiming that the serial number didn't work, but all of the cases that I had seen were caused by user error.

The serial number sticker should include a product name and version. I'm looking at mine and it reads

Ver 3.00.313 RealFlight G3
Serial Number
XXXXXXXX-G3-XXXXXXXXXX

What _exactly_ is on the serial number sticker? Be sure to X out your serial number.

Travis

[Rodney]

RealFlight Add-Ons 3
xxxxxxxx-R3-xxxxxxxxxx
That is what is on my serial number tag.
I have both disc 1 & 2.
They both loaded just fine but could not get serial number to work.
I understand you work with this program.
If you could give me a call at 407 729 6717 or Nextel Id 162*4099*331
I think it just think it got the wrong sticker one way or another.
If there are many cases of this Im sure there will be alot of unhappy customers.

[vitek]

Yeah, it looks like someone made a boo-boo.

I work for Knife Edge Software. We write the actual simulator. I won't be able to help you much. Great Planes Software Support will be able to get you a serial number, but as you mentioned in your original post, they are closed for the weekend.

I hope that this is just a one-off problem.

Travis

[Rodney]

Thanks Vitec. I was hoping to fly over the weekend as weather here really sucks today. The worst part about this is I just mailed out REFLEX, as I sold it to get G3.
So now I have no sim and lots of rain

[Rodney]

Well I guess Im not the only one with this problem. There are other from what I have heard. But on the good side. One call and it was solved. Love the G3. Need a little bit more Video Card. GForce 5600 256 mg. is almost not enough.

[vitek]

I saw a post this morning that indicated another guy was having the same problem with the serial number. Unfortunately it sounds like a few may have went out like that. :arggg:

If you are getting poor frame rates, set Shadow quality to Medium, and disable Terrain Detail and Clouds. That should get you a pretty good number. Then re-enable clouds if you like them and your card doesn't chug with them on.

Glad you are up and running.

Travis