Re: Reply from Tower Hobbies regarding not stocking Phoenix

[HeliSmith]

Thought you guys would like to see the reply I got. Read my email at the bottom and theirs at the top.

FROM: "Tower info" INFO@towerhobbies.com
DATE: Mon, 14 Jan 2008 12:10:22 -0600

Thank you for writing Tower Hobbies.

We do not have any information about this to share.

Please note that what you read on the Internet forums often is incomplete and typically does not have all the information you need to know. There is usually more to the story.

Since this is an ongoing situation between Hobbico and Phoenix, we are unable to comment at this time.

Thank you for writing Tower Hobbies. We appreciate your time and your business with us.

-Tower Hobbies
http://www.towerhobbies.com/ (http://www.towerhobbies.com/)


>>> On 1/14/2008 at 12:10 AM, "CENSORED Smith" CENSORED@yahoo.com wrote:
> I am a repeat customer while I am a newer customer.
>
> It is being said that you signed exclusive rights in the U.S. to carry
> Phoenix Flight Sim and now refuse to stock it because you sell Real Flight
> and it's in conflict. You realize a large group of people are starting to
> form against Tower Hobbies? You should set the record straight, release the
> rights or start to carry it again. Maybe you have a valid reason but that's
> not how it looks right now.
>
> Just some thoughts as I was an avid supporter, I am constantly referring
> business to Tower Hobbies but I will not be a laughing stock and continue to
> send people your way if this is the kind of reputation you maintain.
>
> Mike Smith - Canyon Country, CA

[HeliSmith]

P.S. I think this is within the forum rules but if not please feel free to delete and excuse my ignorance.

[WJackson]

Interestingly enough when I went through the trying process of asking Hobbico/GreatPlanes/Tower thier side, I got return phone calls twice. They said they'd look into it and never got back to me. If they want people to hear both sides of a story, they kinda gotta tell thiers!:roll:

[HeliSmith]

Since this is an ongoing situation between Hobbico and Phoenix, we are unable to comment at this time.

I believe what they are skirting around is they are being sued and can't comment. :thumbup: Go Pheonix go!

[Dood]

>>> On 1/14/2008 at 12:10 AM, "CENSORED Smith" CENSORED@yahoo.com wrote:
> I am a repeat customer while I am a newer customer.
>
> It is being said that you signed exclusive rights in the U.S. to carry
> Phoenix Flight Sim and now refuse to stock it because you sell Real Flight
> and it's in conflict. You realize a large group of people are starting to
> form against Tower Hobbies? You should set the record straight, release the
> rights or start to carry it again. Maybe you have a valid reason but that's
> not how it looks right now.
>
> Just some thoughts as I was an avid supporter, I am constantly referring
> business to Tower Hobbies but I will not be a laughing stock and continue to
> send people your way if this is the kind of reputation you maintain.
>
> Mike Smith - Canyon Country, CA


Hi Mike Smith. I noticed you "censored" your email address and your real name from the top of the page.
If you were wondering how I knew your name was Mike, it's because you signed the letter at the bottom. :)

[Dood]

I believe what they are skirting around is they are being sued and can't comment. :thumbup: Go Pheonix go!

My personal speculation:
For breach of contract, I'd assume.

And Im sure it would be Phoenix is the Plaintiff in this case.
Otherwise you'd be seeing some other exclusive (or non-exclusive) US distributor by now.

[HeliSmith]

It had my middle initial which I didn't want to share and I wanted the post to be either exactly as it read or to say CENSORED where I edited it. I signed it Mike Smith because I am not trying to hide who I am.

[burnside]

Please note that what you read on the Internet forums often is incomplete and typically does not have all the information you need to know. There is usually more to the story.


sounds to me as if tower thinks were thickos...again - we know why you're not stocking it tower, what we want is you to admit your unethical business practice - it's about time you started acting in the best interests of your customers, not your bean counters!

also i notice there isnt a personal signature at the bottom of the tower brushoff?

[Caleb Phillips]

also i notice there isnt a personal signature at the bottom of the tower brushoff?

Look harder, it's there!

[Pinecone]

You mean from Mr. or Ms. Tower Hobbies? :)

What would they say, yeah, we know that Phoenix is better and so we have tired our hardest to kill it. :)

[WJackson]

:rolling

[burnside]

You mean from Mr. or Ms. Tower Hobbies?

just wana know who is telling me BS


What would they say, yeah, we know that Phoenix is better and so we have tired our hardest to kill it.

...or we're a big corporate who stings the little guy

[HeliSmith]

Kind of reminds me of Microsoft. :thumbdown:

[kamtsa]

I believe what they are skirting around is they are being sued and can't comment. :thumbup: Go Pheonix go!

I would not be surprised if some posts here at HF will be used in such a litigation to demonstrate the significant US demand for Phoenix.

BTW, have we heared anything from Phoenix about their side of the story? I am not sure if there was any official public communication from Phoenix.

Kam

[WJackson]

The responce I got from Phoenix was that they could not comment on the ongoing situation with Hobbico.

[HeliSmith]

I sent them an email too we'll see what they say. Warned them I would be relaying the message so I doubt I will get much.

[HeliSmith]

removed

[Caleb Phillips]

You know that it says the contents of the email are intended for the recipients only?

[HeliSmith]

I was the intended recipient. Also I gave them fair warning I would be passing the email on to my friends. You think it is wrong to post it still?

Edit:
I removed it.

[kamtsa]

I was the intended recipient. Also I gave them fair warning I would be passing the email on to my friends. You think it is wrong to post it still?

Edit:
I removed it.

Send them another email and ask them if they object for posting.

Kam

[HeliSmith]

I did that right after I removed it. It does say don't copy or disclose the email at the bottom so yeah I asked them.

I don't think they will mind they said basically they are having problems with support and promotion of their product with their U.S. distributors at the moment. Please buy it directly from us and we will eat a bunch of the shipping charge to get it to you in 3 days.

I will post the actually email when permission is given.

[Caleb Phillips]

I would just hate to see them get in trouble for releasing information on a public forum that they otherwise shouldn't have :thumbup:

[HeliSmith]

Actually I missed the bottom do not disclose message so good looking out.

[HeliSmith]

From: Mike Smith [mailto:CENSORED]
Sent: Tuesday, January 15, 2008 9:17 PM
To: 'info@phoenix-sim.com'
Subject: Re: Buying Phoenix Flight Sim

Dear Creator of Phoenix Flight Simulator,

I went to the Tower Hobbies website and it is out of stock. Then I looked around for a local vendor and couldn’t find any. After posting a question in my favorite forum I heard Tower Hobbies got you to sign exclusive rights to carry it in the U.S. but isn’t stocking Phoenix because they carry Real Flight. If this is true a lot of people are going to be very unhappy with Hobbico.

I want to give you fair warning that I will pass whatever information I get from you along to my friends. I will still buy Phoenix from you guys no matter what you say as I hear it is the best on the market. A lot of us really want to know what is really going on though.

Thanks for reading my email,
Mike Smith – Canyon Country, California

From: PhoenixRC [mailto:info@phoenix-sim.com]
Sent: Wednesday, January 16, 2008 1:41 AM
To: Mike Smith
Subject: RE: PhoenixRC and US distribution

Hi Mike

Thank you for your enquiry regarding PhoenixRC.

We are having problems with the support and promotion of our product by our US distributors at the present time.

So please purchase from our on-line shop www.phoenix-sim.com (http://www.phoenix-sim.com) under purchase.

We charge a special rate to the US of only £5.00 (approx $10 US) for FedEx priority shipping.

This means that you receive your shipment within 2-3 days and can track it to your address from the FedEx website. (www.fedex.com (http://www.fedex.com))

Best Regards

(Customer Support)

The PhoenixRC Team

________________________________________
Phoenix Team
info@phoenix-sim.com (info@phoenix-sim.com)
________________________________________
This email was sent from PhoenixRC [www.phoenix-sim.com] (http://www.phoenix-sim.com]).
The contents of this email are for the intended recipient(s) only.
If you have received this email in error we kindly request that you notify the sender and remove the email immediately from your system.
Please do not read, copy, use or disclose this email.

From: Mike Smith [mailto:CENSORED]
Sent: Tuesday, January 15, 2008 9:17 PM
To: 'info@phoenix-sim.com'
Subject: Re: Buying Phoenix Flight Sim

Thank you for answering my questions. May I post your reply on the Helifreak Phoenix Sim thread?

From: PhoenixRC [mailto:info@phoenix-sim.com]
Sent: Wednesday, January 16, 2008 1:41 AM
To: Mike Smith
Subject: RE: PhoenixRC and US distribution

Hi Mike

Thank you for asking - please post this reply although as we have answered similar questions before it has already been posted on other forums.

Best Regards
(Customer Support)
Phoenix Team
info@phoenix-sim.com (info@phoenix-sim.com)
________________________________________
This email was sent from PhoenixRC [www.phoenix-sim.com] (http://www.phoenix-sim.com]).
The contents of this email are for the intended recipient(s) only.
If you have received this email in error we kindly request that you notify the sender and remove the email immediately from your system.
Please do not read, copy, use or disclose this email.

[WJackson]

This i s what i received from Tower.:





Thank you for writing Tower Hobbies.

You do not have all the information, only one side. We are unable to comment due
to the ongoing dispute between the parties, otherwise you may have come to a
wholly different conclusion.

Thank you for writing Tower Hobbies. We appreciate your time and your business
with us.

-Tower Hobbies


I responded back that they are alluding to the fact that they have been wronged by Runtime. I said it doesnt take a genius to figure out even if Phoenix did stop shipping it and not the "rumored" fact that G/P hasnt purchased any, still would stem from the fact that they never promoted the product. Every catalog I would receive would have two big pages dedicated to Realflight, but not even a line item in the back for Phoenix. Also mentioned that this really isnt in the best interest of the hobbiest and they should be trying to provide the best products available to their customers. Or atleast the choice. Still not going to do any good, you know they got to hate getting these type of emails though.:tongue