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sethf8403 · 08-24-2010, 06:19 AM

so i sold close to 3 grand in heli stuff this past month, my sim, a 250se, my controller, all my tools, chargers, lipo's, litterally everything, sold it for 840$ on ebay with 60 dollars shipping...i packed it perfectly and sent it on it's way, i go back to my paypal account today to see why nothing has been getting paid for only to find that this (heliboy _es) has filed a dispute, without even bothering to email me, said the items came damaged. and doesn't want to pay for anything. my account is negative over $770 bucks now

what do i do here boys??? i don't even know how to get in contact with this guy, paypal certainly wont let me, and i DEFINATELY can't afford to pay 900 bucks to have it shipped back here and sell it all over again....

the only thing i could think of that didn't involve fighting this for years with this heliboy, did i mention he lives in spain? well the only thing i can think of is to relist the item and have him ship it to the winner as is, im assuming the damage can't be much if at all this kid is just being petty. sorry i gotta go to work and i wanted to vent. what would you guys do?

Chris_M · 08-24-2010, 06:36 AM

So sorry to hear of your dilemma. I cringe when I hear stories like this but as a seller myself I NEVER ship anything out of the US. These situations are a lot easier to take care of when both parties live in the US. If there was damage to the box the shipping company could come out and inspect it and pay the insurance assuming you took it out. Second if it was me I would have transferred that money right to my bank account as soon as the transaction was completed to prevent from Paypal putting a hold on it. Honest sellers get screwed all the time by dishonest buyers (not saying heliboy is a scammer...just a general statement) using Paypal all the time. And Paypal is definitely biased toward the buyers. Needless to say your in a tough position right now and I would suggest getting this guys phone number and calling him to see how you can work through the problem. Its really messed up that he filed a claim without contacting you first and thats not a good sign. The only thing you can do is hope there was just a misunderstanding and get in communication with this guy. Good luck

rovpilot26 · 08-24-2010, 06:48 AM

If he filed a claim right off the bat without contacting you, then there is a serious problem.... Chances are you are now a victim of a scam....

I would contact paypal and find out what this fella used as justification for these actions...

Hopefully you took photos of the items being prepped for shipping and then it being shipped off... It will go a long way with closing the case and getting your money back...

Geardaddy · 08-24-2010, 06:53 AM

or maybe take a trip to Spain!! I had a problem like that once.. took a lot of phone calls with PayPal, but they eventually realized that it was a scam.. Put constant pressure on PayPal, and continue to ask to speak to supervisors.. They do have the power to "make it right"..

UH1H · 08-24-2010, 07:22 AM

Use the Paypal resolution center. He will have to ship it back to you if it is damaged, at worst you will pay the 60$ shipping to get it back. Stick with the process. If you drop the ball..you will be the looser. Did you insure it ? If Paypal reimbursed him..he have to ship the stuff back. Paypal do not reimburse him right away. They keep the money until he ship.

You do not know how to get in contact with the buyer ? Common..on Ebay seller and buyer can contact each other by the message center. In Paypal you have his email also.

Definitely a bad idea to relist and get it shipped by him to a new buyer. If it is damaged, it have to come back to you.

Filing a claim with Paypal does not make him a scammer unless he does not ship. So stick to the Paypal process and get your stuff back.

rctazz · 08-24-2010, 07:29 AM

Quote:

Originally Posted by sethf8403

the only thing i could think of that didn't involve fighting this for years with this heliboy, did i mention he lives in spain? well the only thing i can think of is to relist the item and have him ship it to the winner as is, im assuming the damage can't be much if at all this kid is just being petty. sorry i gotta go to work and i wanted to vent. what would you guys do?

He filed a dispute with PP before contacting you and is most likely scamming you for the money and the goods and now you want to trust him to ship the stuff to someone else and possibly get a 3rd party involved in the scam? That sounds like a bad idea to me from all angles. I think you should stay on PP to investigate further and try to get your goods or your money back.

I only sell to continental US and I don't use PP for anything larger than I can afford (or find acceptable) to lose. If it is outside that range then it's cash in person or money order and the item is shipped when the money order clears.

drakenn · 08-24-2010, 08:02 AM

Paypal does not allow disputes over the condition of an item. They only prevent against no item/wrong item sent. Contact them, but they should drop the claim rather quickly.

Edit: He might be mad, the box could have gotten damaged in transport. Legally that's his problem too and he needs to take it up with the shipping company, not you.

heli-on · 08-24-2010, 08:37 AM

'heliboy es' is not a registered user of this site.

lazor 22 · 08-24-2010, 09:37 AM

Umm, why did you ship before you got the payment?

backburner1955 · 08-24-2010, 10:20 AM

Quote:

Originally Posted by lazor 22

Umm, why did you ship before you got the payment?

Never ship until payment clears, if the buyer complains, then cancel the transaction, because you will get screwed... eventually.

kdenn0181 · 08-24-2010, 10:43 AM

Honesty guys I would never sell anyone anything over seas and if you do only as a gift so this can't happen..sucks he.did this to you man..seems like most problems come from jerkoff offs over seas cause they know they can get away with it more easily...I know know if that was me I would have emailed you first and.see if we.could of worked something out..and if it was damaged during shipping its not your fault....I hope it all works out for you

Rªzª · 08-24-2010, 12:32 PM

the money is in holding, but he cannot get his hands on it until he has PROVED he has shipped it back. I've had this happen to me as well with unrelated stuff, but in the end the buyer failed to send back the item so i just got my money back

JackdaWack · 08-24-2010, 01:12 PM

Quote:

Originally Posted by drakenn

Paypal does not allow disputes over the condition of an item. They only prevent against no item/wrong item sent. Contact them, but they should drop the claim rather quickly.

Edit: He might be mad, the box could have gotten damaged in transport. Legally that's his problem too and he needs to take it up with the shipping company, not you.

I suggest you read paypal and ebay terms of agreement, the seller is responsible in every way to make sure the item is received by the buyer, and that he receives it as described. Meaning, if you sold something and said it worked, and they received it broken, its the sellers problem. Shipping companies are not part of the transaction, they are merely a 3rd party. This is where shipping insurance comes into play, if you use ebay and don't ship using insurance, its your own problem. Spain has a lot of scammers as well, every time i hear about an ebay scam its from shipping to spain. Now, best case scenario here, the guys said the stuff was damaged, so have him send it back. You would have really been screwed if he said it was shipped with bricks in the box, but now he is at least forced to give you back the merchandise, ask for certified signature shipping, and do no sign for it unless everything is in the box.

JackdaWack · 08-24-2010, 01:17 PM

Quote:

Originally Posted by backburner1955

Never ship until payment clears, if the buyer complains, then cancel the transaction, because you will get screwed... eventually.

I don't believe pay pal works like that, if they want to charge back your account, it doesnt matter if the money already cleared. Unless of course you closed down your account.

sethf8403 · 08-24-2010, 05:08 PM

yes he may not necessarilly be a scammer but anybody that would lock up my paypal and ebay accounts over something like this without even sending me an email really seems suspitious, and the fact that he is asking for a full refund when i sent him hundreds of items, im sure if anything broke it wasn't one of the more valuble things in the box, since they were packed the best and happened to be the strongest, if something was damaged all he had to do was email me about it and i would have been happy to fix the issue.

i sent the item after the payment had cleared, and a month later (now) he has filed this claim and paypal has frozen my account. i did find his email adress finally but have yet to get a response...

seriously i hate paypal so much, i have done my very best to be one of the good guys in the ebay world, and yet ive gotten nothing but trouble from them, they are an evil money grubbing corporation who offer almost nothing and of course charge you a fortune!

JackdaWack · 08-24-2010, 05:21 PM

Ebay and paypal work the best together. They see stuff like this happen all day long and they would rather see the right thing happen in the end, unfortunately they have to go by what they see.
If you play your cards right and happen to be the good guy, chances are you will get the money back, and or merchandise. Don't bother trying to contact the buyer, since he opened a dispute in paypal, keep all the communication in there. And keep it very civil to the point. From here on out make sure that anything being sent or received must be signed for upon approval of delivery, not just delivery, you want the option to inspect the box before you sign for it.

One thing you want to stress to paypal and ebay is that the dispute is premature, and that the buyer did not give you the chance to reconcile any issues. Because of this you feel that the buyer may be scamming you. Keep things hypothetical, you dont want to look like your pointing a finger but merely making a point. To open a dispute you need to meet the criteria, and i believe the buyer must at least try and contact the seller first.

08-24-2010, 06:19 AM	#1 (permalink)
sethf8403 Registered Users Join Date: Sep 2009	heliboy es is a scammer@!!! so i sold close to 3 grand in heli stuff this past month, my sim, a 250se, my controller, all my tools, chargers, lipo's, litterally everything, sold it for 840$ on ebay with 60 dollars shipping...i packed it perfectly and sent it on it's way, i go back to my paypal account today to see why nothing has been getting paid for only to find that this (heliboy _es) has filed a dispute, without even bothering to email me, said the items came damaged. and doesn't want to pay for anything. my account is negative over $770 bucks now what do i do here boys??? i don't even know how to get in contact with this guy, paypal certainly wont let me, and i DEFINATELY can't afford to pay 900 bucks to have it shipped back here and sell it all over again.... the only thing i could think of that didn't involve fighting this for years with this heliboy, did i mention he lives in spain? well the only thing i can think of is to relist the item and have him ship it to the winner as is, im assuming the damage can't be much if at all this kid is just being petty. sorry i gotta go to work and i wanted to vent. what would you guys do?

08-24-2010, 06:36 AM	#2 (permalink)
Chris_M Registered Users My HF Map location Join Date: Mar 2010	So sorry to hear of your dilemma. I cringe when I hear stories like this but as a seller myself I NEVER ship anything out of the US. These situations are a lot easier to take care of when both parties live in the US. If there was damage to the box the shipping company could come out and inspect it and pay the insurance assuming you took it out. Second if it was me I would have transferred that money right to my bank account as soon as the transaction was completed to prevent from Paypal putting a hold on it. Honest sellers get screwed all the time by dishonest buyers (not saying heliboy is a scammer...just a general statement) using Paypal all the time. And Paypal is definitely biased toward the buyers. Needless to say your in a tough position right now and I would suggest getting this guys phone number and calling him to see how you can work through the problem. Its really messed up that he filed a claim without contacting you first and thats not a good sign. The only thing you can do is hope there was just a misunderstanding and get in communication with this guy. Good luck __________________

08-24-2010, 06:53 AM	#4 (permalink)
Geardaddy Registered Users My HF Map location Join Date: Jun 2008	or maybe take a trip to Spain!! I had a problem like that once.. took a lot of phone calls with PayPal, but they eventually realized that it was a scam.. Put constant pressure on PayPal, and continue to ask to speak to supervisors.. They do have the power to "make it right".. __________________ TRex 700DFC CC 120HV/VBar TRex 500 ESP/FBL CC Ice100, MiniVBar TRex 600LE/ OS50/ Full Size VBar/ Arizona Regulator , FrankenBlade 400/Sonic head and tail/CF Frame, Blade MSR, Bunch o' planks.. DX7/Futaba 9C

08-24-2010, 09:37 AM	#9 (permalink)
lazor 22 Registered Users My HF Map location Join Date: Apr 2010	Umm, why did you ship before you got the payment? __________________ Lincoln #HIGHONHELIS ):> Pull Hard RCHO Flying Field, Knightdale NC

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08-24-2010, 06:48 AM	#3 (permalink)
rovpilot26 HF Support My HF Map location Join Date: Dec 2008 Location: Texas	If he filed a claim right off the bat without contacting you, then there is a serious problem.... Chances are you are now a victim of a scam.... I would contact paypal and find out what this fella used as justification for these actions... Hopefully you took photos of the items being prepped for shipping and then it being shipped off... It will go a long way with closing the case and getting your money back...

08-24-2010, 07:22 AM	#5 (permalink)
UH1H Registered Users Join Date: Apr 2010 Location: Canada	Use the Paypal resolution center. He will have to ship it back to you if it is damaged, at worst you will pay the 60$ shipping to get it back. Stick with the process. If you drop the ball..you will be the looser. Did you insure it ? If Paypal reimbursed him..he have to ship the stuff back. Paypal do not reimburse him right away. They keep the money until he ship. You do not know how to get in contact with the buyer ? Common..on Ebay seller and buyer can contact each other by the message center. In Paypal you have his email also. Definitely a bad idea to relist and get it shipped by him to a new buyer. If it is damaged, it have to come back to you. Filing a claim with Paypal does not make him a scammer unless he does not ship. So stick to the Paypal process and get your stuff back.

08-24-2010, 08:02 AM	#7 (permalink)
drakenn Registered Users My HF Map location Join Date: Jan 2009	Paypal does not allow disputes over the condition of an item. They only prevent against no item/wrong item sent. Contact them, but they should drop the claim rather quickly. Edit: He might be mad, the box could have gotten damaged in transport. Legally that's his problem too and he needs to take it up with the shipping company, not you.

08-24-2010, 08:37 AM	#8 (permalink)
heli-on Join Date: Aug 2008	'heliboy es' is not a registered user of this site.

08-24-2010, 10:43 AM	#11 (permalink)
kdenn0181 Registered Users Join Date: Jul 2010	Honesty guys I would never sell anyone anything over seas and if you do only as a gift so this can't happen..sucks he.did this to you man..seems like most problems come from jerkoff offs over seas cause they know they can get away with it more easily...I know know if that was me I would have emailed you first and.see if we.could of worked something out..and if it was damaged during shipping its not your fault....I hope it all works out for you

08-24-2010, 12:32 PM	#12 (permalink)
Rªzª Join Date: May 2008	the money is in holding, but he cannot get his hands on it until he has PROVED he has shipped it back. I've had this happen to me as well with unrelated stuff, but in the end the buyer failed to send back the item so i just got my money back

08-24-2010, 05:08 PM	#15 (permalink)
sethf8403 Registered Users Thread Starter Join Date: Sep 2009	yes he may not necessarilly be a scammer but anybody that would lock up my paypal and ebay accounts over something like this without even sending me an email really seems suspitious, and the fact that he is asking for a full refund when i sent him hundreds of items, im sure if anything broke it wasn't one of the more valuble things in the box, since they were packed the best and happened to be the strongest, if something was damaged all he had to do was email me about it and i would have been happy to fix the issue. i sent the item after the payment had cleared, and a month later (now) he has filed this claim and paypal has frozen my account. i did find his email adress finally but have yet to get a response... seriously i hate paypal so much, i have done my very best to be one of the good guys in the ebay world, and yet ive gotten nothing but trouble from them, they are an evil money grubbing corporation who offer almost nothing and of course charge you a fortune!

08-24-2010, 05:21 PM	#16 (permalink)
JackdaWack Registered Users Join Date: Jan 2009 Location: NJ	Ebay and paypal work the best together. They see stuff like this happen all day long and they would rather see the right thing happen in the end, unfortunately they have to go by what they see. If you play your cards right and happen to be the good guy, chances are you will get the money back, and or merchandise. Don't bother trying to contact the buyer, since he opened a dispute in paypal, keep all the communication in there. And keep it very civil to the point. From here on out make sure that anything being sent or received must be signed for upon approval of delivery, not just delivery, you want the option to inspect the box before you sign for it. One thing you want to stress to paypal and ebay is that the dispute is premature, and that the buyer did not give you the chance to reconcile any issues. Because of this you feel that the buyer may be scamming you. Keep things hypothetical, you dont want to look like your pointing a finger but merely making a point. To open a dispute you need to meet the criteria, and i believe the buyer must at least try and contact the seller first.

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