Motor shaft question

[Shafto]

So since my last post on this thread, I have gotten my dad into this sport with a B450 as well (his first RC anything as well). Anyways, I noticed his motor had a HUGE amount of play. He did not like that at all and phoned HH up, I told him that the guy I talked to just told me it was a out of the box warrenty and that I was on my own. So as per this thread, I did the JB weld. It is still rocking sauce to this day!

Anyways, guess what HH told my dad?? that they will not only send a new motor out for him, but for me as well!!!! 2 motors without even talking to me!! that is insane service!! I almost feel bad posting this as other people will now phone them up and expect more!! Anyways, Thank you very much Horizon, amazing service, really really really good. But I guess it does depend on who picks up the phone!

[Youngerberry]

Just to add to this thread, I had the same issues with the motor shaft others have had. I only had two minor crashes, cracked blades, feathering shaft bent, broke one blade grip. Main shaft fine. I sent the service inquiry to HH and this is the reply I received.
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"Thank you for contacting Horizon Hobby's Product Support Department.

The warranty on this item only covers that it be defective free out of box since this is a flying object and can sustain damage during crashes. There is no way to quantify for damage caused by crashes at this point. You will need to replace the motor.

To reply to this e-mail or to place another Horizon Hobby Support Inquiry, please visit our inquiry form. If you are referencing a past request, please include the following ticket number when prompted: 26,349

Don't forget, our phone staff is available at 1-877-504-0233, Monday through Friday, 8am-7pm CST, Saturday 8-5pm CST and Sunday Noon-5PM CST.
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This heli was a Christmas gift so it isn't that old. So much for great service. I may have to go to building my own from here on out.

[Shafto]

I've herd that before! For one, I do think that speaking to people in person goes farther than an email.

The weird thing about this is that their response to you is fair but man is there drastic differences in responses.

I got the same as you then the next thing I know I have a new replacement free of charge!

[Youngerberry]

Yeah doesn't seem like they are responding the same to the same complaints. I understand the "warranty out of the box" statement but don't understand why the motor basically destroyed itself in such a short period of time. I think I'll fiddle around with the JB weld fix and see what happens.

[FuntanaS]

I would either call them or email them again. You might get a different person.

[Shafto]

Originally Posted by Youngerberry

Yeah doesn't seem like they are responding the same to the same complaints. I understand the "warranty out of the box" statement but don't understand why the motor basically destroyed itself in such a short period of time. I think I'll fiddle around with the JB weld fix and see what happens.

i must say, mine is holding up very well! I will not put the new motor in till I need to, we will see how long that is.

[jandlz]

My second kds motor has failed with the upper bearing flogging out the shaft . The first time causing a crash by stripping drive gear. Taking it apart and testing the unworn shaft in the bearing , the shaft is not a tight fit . Will look at trying a repair using a 3mm split dowel pin as a shaft, this will be a tight fit in a 3mm bearing and a neat fit in the pinion gear.