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01-27-2012, 10:36 PM | #1 (permalink) |
Join Date: Aug 2011
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Terrible Company
XHeli is one of the worst companies I've ever dealt with. They are CLEARLY only concerned about their bottom line and don't care about their customers.
I tried to order a $40 charger and some replacement parts (about $20 worth) from xheli. For shipping I chose the $5 shipping and processed my order. Today I got an email asking for permission to charge my card for $12 shipping. I said that wasn't acceptable and I should get the $5 shipping. Long story short, they cancelled my order and left me an unhappy customer over $7. What makes this even more stupid? Hobbypartz (which is THE SAME COMPANY) offers free shipping on orders over $50. So why the hell would a company make a customer unhappy over a $7 shipping difference when they would give me free shipping from their other website but still the same company? What a shitty company. |
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02-01-2012, 03:07 PM | #2 (permalink) |
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Join Date: Jul 2011
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Hello,
What is your order number? Danny |
02-01-2012, 03:10 PM | #3 (permalink) |
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Join Date: Nov 2010
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So the OP starts a slam thread and walks away? That's rude. I wouldn't want him for a customer either.
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Trex 500 ESP |
02-01-2012, 05:16 PM | #4 (permalink) | |
Thread Starter
Join Date: Aug 2011
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yhst-94582326164583-478696
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I think getting back on here and responding 2 hours later is pretty good. We'll see how long it takes you to respond here. Hopefully it's less than 3 minutes. *rolleyes* Next time use your head before trying to call someone out. |
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02-02-2012, 11:16 AM | #5 (permalink) |
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Join Date: Jul 2009
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They did it to me too...
Hi n00b,
I too just ordered from X-Heli for the first time last week and they did the same thing to me. I ordered a charger(Thunder-AC6-Charger-Power Weight: 260g Dimension: 140*95*28mm ) which is scheduled for delivery today. I checked express parts for $4.95, and I know for a fact that it will fit into a small priority flat rate box for $4.95. I was very surprised that they sent me an email asking for more money($6.90) for shipping. $11.85 total for a 260 gram item, really I did ponder this for a while but since they already were processing my order, and I badly need a charger, I said ok. Do I feel I was over-charged for shipping? Absolutely... As a brand new customer, I think X-Heli could've gotten this to me faster for less instead of charging me more and waiting longer. I truly feel that the discounted price they offer on the charger was made up in shipping, therefore I really didn't' receive one. They need to update there site with whats available for express parts shipping. I also noticed that there are limited descriptions and specs on alot of there items. My repeat business will depend on how my charger arrives and works. For a $12.00 shipping fee, the box better not rattle at all... |
02-02-2012, 02:07 PM | #6 (permalink) | |
Thread Starter
Join Date: Aug 2011
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Quote:
That's what really gets me. The fact that they'll give free shipping for orders over $50 from one site. But then they won't give you anything from the other site when your order is also over $50. |
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02-03-2012, 03:35 PM | #8 (permalink) |
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Join Date: Jul 2009
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Hopefully you didnt wait to long n00b... I did get my charger yesterday, at it arrived well packaged. It was a bit bigger than I thought. Works and looks really good so far. Still a bit high on the shipping charge. I took your advice and ordered from hobbypartz today. I didnt order $50.00 worth, but the shipping cost was under $5.00. I can live with that...
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02-03-2012, 04:45 PM | #9 (permalink) | |
Thread Starter
Join Date: Aug 2011
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02-05-2012, 01:48 PM | #10 (permalink) |
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Join Date: May 2009
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Any updates here?
I'd love to buy some stuff off this/these companies because they have some really good prices! |
02-05-2012, 02:27 PM | #11 (permalink) |
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Join Date: Mar 2010
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They only respond M-F. Anyway, I have had multiple transactions with Xheli and HobbyPartz. All were flawless.
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Blade 130X Xtreme-Production
Blade mCP X (Bl) Blade Nano CP X Prôtos 700 |
02-06-2012, 06:08 AM | #12 (permalink) | |
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Ever thought your approach and attitude dictate your outcomes? After reading what you sent Rick, you would be the LAST person I dealt with for sure, what you wrote Rick was BS and very disrespectful. I guess it certainly leaves me wondering how you handled yourself with X-Heli.
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William James Crazy wife still trying to kill me. |
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02-06-2012, 06:10 AM | #13 (permalink) | |
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William James Crazy wife still trying to kill me. |
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02-06-2012, 06:45 AM | #14 (permalink) | |
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Join Date: Nov 2010
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If they have multiple people monitoring, why do they take days and days to reply? |
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02-06-2012, 06:47 AM | #15 (permalink) | |
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I personally think they are busy. Seems like a lot of our advertisers here on HF I speak with have gotten more busy since November-December. In this OP's case though if he went off on them like he did Rick, I would not expect them to be rushing for sure.
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William James Crazy wife still trying to kill me. |
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02-06-2012, 01:34 PM | #16 (permalink) |
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Join Date: Jul 2011
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Hello Official_n00b,
The reason why there is free shipping for orders over $50 on Hobbypartz only is because that website sells only parts. Even if your order is over $50, the package size is generally still smaller than an order over $50 from xheli or nitroplanes. Also, the $4.95 spare parts option is for spare parts only. We have this option as it is an affordable way for customers to purchase any replacement parts for their rcs. Spare parts does not include after market chargers, radio systems, etc. Thank you, Danny |
03-05-2012, 12:10 AM | #17 (permalink) |
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Join Date: Feb 2008
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I have also yet to have a problem, I'm just worried for when I do. I also really wish they'd link the sites, having 4 sites for all their stuff just seems absurd. Ordering should be unified
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03-08-2012, 12:21 PM | #18 (permalink) |
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Join Date: Apr 2008
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They don't answer to their own tickets. I sent them 2 ticket since a week and I don't received any confirmation or answer. Also they don't send me a ticket number in order to check the status on their web site. I never place any order yet with them and I am wondering if I can do that with their terrific service.
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Outrage 550: DS610, DS650, Xera 4020/1000, YGE-100, Spartan Vortex VX1N HDX HC500, Goblin 380, Vortex VX1E Gaui X7 Formula, Vortex VX1N |
03-19-2012, 06:54 PM | #19 (permalink) |
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Join Date: Jul 2011
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I'm sorry for any inconvenience. The reason the shipping cost went up is because on your order, you ordered a charger of which we do not consider that as a spare part. Spare Parts shipping refers to anything use to repair a helicopter. A charger, helicopter, carrying case to name a few is not something of which we consider a spare part.
Michael |
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