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Old 10-26-2010, 03:11 PM   #1 (permalink)
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Default Acceptable Response Time?
What do you all reckon is an acceptable response time from either a hobby shop or a manufacturer?

I emailed both Compass (Hong Kong) and A Main Hobbies on the weekend in regards to my seized one-way bearing and scored sleeve. It's been nearly 2 full business days, and I haven't even gotten so much as an acknowledgement.

E-Flite and Novus (HeliMax) have both responded within 24 hours of me sending an email (actually 12 hours or less would be more accurate).

I'll be honest, I'm a bit concerned ... at a very minimum, I acknowledge my emails within 24 hours to let the other person know that their email has been recieved and an answer will follow.

There is still time left in the day I suppose, and hope that a response from either will follow shortly.

I will send a follow up this evening if I haven't heard back.

Thankfully, I'm not stuck waiting for them as I have ordered the parts I need from various places (no one had everything I needed in stock) that were defective (one-way bearing and auto-rotation sleeve).
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Old 10-26-2010, 03:25 PM   #2 (permalink)
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Hi CC,

keep us posted how it goes, however i have a bad feeling towards the reply of Compass. Hopefully i'm wrong !

Grtz,
Dirk
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Old 10-26-2010, 04:31 PM   #3 (permalink)
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It's possible that the messages got trapped by spam filters. I'd suggest following up with a phone call to A Main at least.
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Old 10-26-2010, 06:22 PM   #4 (permalink)
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Yea call Amain thats a better way of contacting them
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Old 10-26-2010, 06:36 PM   #5 (permalink)
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Took everyone's advice ...

Just spoke with a really helpful young lady (Elise) at A Main. She is sending me a new auto-rotation hub w/bearing (they were out of stock on the bearing itself) and auto-rotation sleeve.

I think I've become entirely too dependent on electronic communications.
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Old 10-26-2010, 06:41 PM   #6 (permalink)
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Quote:
Originally Posted by Crazy_Canuck View Post
I think I've become entirely too dependent on electronic communications.
I used to talk to my wife - now we only text each other or send occasional emails.

Totally saved our marriage.

Happy flyin',

Brad
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Old 10-26-2010, 06:47 PM   #7 (permalink)
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I ran into the same sort of thing happen with Nankin. Phone calls are definitely the way to go.
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Old 10-26-2010, 06:49 PM   #8 (permalink)
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LMAO!!!

Do you 'sext' during nookie time as well???
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Old 10-26-2010, 07:02 PM   #9 (permalink)
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Quote:
Originally Posted by Crazy_Canuck View Post
LMAO!!!

Do you 'sext' during nookie time as well???
Only once - those tiny keypads are a real **** to clean - some of my keys still don't work.
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Old 10-26-2010, 07:04 PM   #10 (permalink)
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I'll bet! You should probably stick it inside a latex glove next time ....
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Old 10-26-2010, 07:09 PM   #11 (permalink)
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I'll bet! You should probably stick it inside a latex glove next time ....
No . . . I refuse to say what I was really thinking . . . ok, time to go back to topic.
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