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Reload this Page Helidirect down?


HeliDirect HeliDirect HDX300, 450, 500, 550, 600 Factory Sponsored Support Forum


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Old 02-21-2012, 04:56 PM   #1 (permalink)
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Default Helidirect down?
Is anyone else having helidirect not load on their computer or is it just me?
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Old 02-21-2012, 05:02 PM   #2 (permalink)
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just you. lol
I just signed in, no problem.
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Old 02-21-2012, 06:53 PM   #3 (permalink)
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just you. lol
I just signed in, no problem.
+1`
Came right up for me no prob.
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Old 02-21-2012, 09:33 PM   #4 (permalink)
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That's weird.
It worked once yesterday and now it won't load, I've tried using two different computers.
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Align 250, tarot FBL controller
Align 800 (not actually mine) for research into autonomous flight
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Old 02-21-2012, 09:35 PM   #5 (permalink)
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make that three computers
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Align 250, tarot FBL controller
Align 800 (not actually mine) for research into autonomous flight
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Old 02-21-2012, 10:30 PM   #6 (permalink)
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I don't know ????? that is rather strange. I was able to bring the site up and log on no problem again. Maybe it has something to do with your IP. 3 computers having the same issue (I guessing in the same house) what else could it be.
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Old 02-21-2012, 10:35 PM   #7 (permalink)
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I can hit em too
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Old 02-21-2012, 11:00 PM   #8 (permalink)
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This really sucks.
I guess I'm going to have to go with ready heli now. lol
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Align 250, tarot FBL controller
Align 800 (not actually mine) for research into autonomous flight
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Old 02-24-2012, 03:48 PM   #9 (permalink)
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No problem signing in here either. Sorry man.
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Old 02-29-2012, 05:54 AM   #10 (permalink)
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haven't been able to access the site for three days now.
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Old 02-29-2012, 06:34 AM   #11 (permalink)
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Works fine from here this morning. The new site design is an absolute pig on a slow internet connection. They've also been having to do some major retooling due to some security issues, so they may still be sorting that out.
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Old 02-29-2012, 03:24 PM   #12 (permalink)
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I had no issue today..several times.
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Old 02-29-2012, 03:27 PM   #13 (permalink)
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It works now.
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Trex 600 - Scorpion HK-4025-890kv 8s, microbeast
Align 250, tarot FBL controller
Align 800 (not actually mine) for research into autonomous flight
Spektrum Dx7s
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Old 04-26-2012, 08:39 AM   #14 (permalink)
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Default Sites down?
I can't get in either.
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Old 04-26-2012, 03:08 PM   #15 (permalink)
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No problem here...
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Old 05-30-2012, 11:15 AM   #16 (permalink)
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I can't connect at all for two days to their web site... seems obvious there is a problem somewhere - they are going to lose biz over this - If I can't even bring up their site - I can't buy anything, and I have bought a ton of stuff recently for my Goblin! I suggest they need their web site admin to investigate this

also... I think the problem started after I received an email from Helidirect about a support ticket I submitted - there was a login required to view the ticket - and it would not work with my normal login - after that I think I could no longer even surf to the site - very weird!!

OK... so just talked to a Helidirect rep on phone, and it seems there might be something has been going on with IP blocking and I am told there are working on it now. If you have a problem you should call them - 781-443-7409
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Old 05-30-2012, 03:49 PM   #17 (permalink)
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I just now checked and got on with no issues.
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Old 06-04-2012, 12:26 AM   #18 (permalink)
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Just curious, is helidirect the same as cncheli? Got my hdx300 from cncheli & all my parts from here.
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Old 06-06-2012, 05:05 PM   #19 (permalink)
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No.. not the same.. but they both carry parts for the "HDX" brand. They sometimes have parts for my HC500.....as well as the HDXbirds...
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Old 06-08-2012, 09:56 PM   #20 (permalink)
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Originally Posted by mhevansusa View Post
also... I think the problem started after I received an email from Helidirect about a support ticket I submitted - there was a login required to view the ticket - and it would not work with my normal login - after that I think I could no longer even surf to the site - very weird!!

OK... so just talked to a Helidirect rep on phone, and it seems there might be something has been going on with IP blocking and I am told there are working on it now. If you have a problem you should call them - 781-443-7409
Exact same thing has happened to me. Had a support ticket, login required that didn't work, and now I can't connect to their site. I will call them tomorrow.
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