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03-08-2014, 07:35 AM | #1 (permalink) |
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Join Date: Oct 2009
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Hop me up.com beware
Greetings
On February 22 I placed an order with hop me up.com via there web page and immediately received a email from pay pal showing the transaction, I never got a email from the vendor. I checked my account with them and it says I have not placed any orders. I tried calling and emails with no response. I opened a dispute with PayPal and finally got a response via there eBay site ( mind you I ordered from there web page not eBay ) stating PayPal screwed up the transaction and if I close my dispute they will send the.goods, ( you can open a dispute one time only a big no no ) I was also offered a refund also. I emailed her back asking for a refund and got no response. After several more emails I opened a claim with PayPal and am waiting for a response. I have waited what I think is a reasonable time to write this complaint against the vendor to give her ample time to make good and she has failed so I thought I would pass it along Respectfully Johnny
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Is that why they call it a Jesus bolt? |
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03-08-2014, 10:53 AM | #2 (permalink) |
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Join Date: Mar 2011
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I have heard a couple of stories like this about HopMeUp. I haven't ordered anything from them in a while. When I did, I never had any problem with them. I wonder what is going on with them?
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03-08-2014, 11:09 AM | #3 (permalink) |
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Join Date: Feb 2013
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I just bought a bunch of stuff from them the other day and have bought a lot from them in the past. Never had an issue so I've not had to contact them for support/complaint so I can't give my experience there. I can say however that out of all the stuff I've ordered (probably about 20+ things) I've not had an issue. Hopefully they take care of it for you, I'd be interested to see how this one plays out. Customer service is a big thing for me when there is a problem.
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03-08-2014, 07:36 PM | #4 (permalink) |
formerly koi-fish
Join Date: Jan 2012
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never had any trouble with them with at least 25 orders in the last two years, the last one being about 10 days ago
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/ 180cfx, 300x, X3,X4-II, Protos 380, Chase 360, x5, Logo 480, Gob 380, Gob 500, Gob 570, Warp 360, 450x, forza 450/450ex, T-Rex 600 Dom, Logo 600, DX9, 1973 Ford f100, Traxxas Summit/Bronco/Bandit/X-Maxx "Everyone wanted his soul, all he gave them was a smile" - Steve Marriott |
03-08-2014, 07:57 PM | #5 (permalink) |
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Join Date: Feb 2013
Location: Fargo ND (Home of the NDSU Thundering Herd)
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I've had issues with orders placed from a website that handles the transaction thru PayPal...
It seems that all too often the info gets to the vendor sometimes...and when it does, it's a week late...had it happen with HeliDirect a couple weeks ago In 3 years of buying online, I've always ordered from HopMeUp thru eBay and never ever had an issue...parts are here 3-4 days later... In fact, if I email them and ask for it when buying 10 of an item at a time, I get a discount plus reduced shipping If I really need it quick, I call them and speak to either Heather or Danielle and they send Me an invoice...pay it and it ships the same day |
03-10-2014, 04:40 AM | #6 (permalink) |
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Thread Starter
Join Date: Oct 2009
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It seems to me she could send out the parts or give me a refund . It doesent matter if paypal screwed up or not I have no proof any way but she agnowledged the order and I'm left with over $70 out of pocket. A good business person would take care of it in a timely manner regardless of the sercomstances, she has my money And February 22 seems a long way off. Paypal gave her until March 16 the to reply to my claim and I bet she waits to the last second to reply. That's great customer service!
Respectfully, Johnny
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Is that why they call it a Jesus bolt? |
03-10-2014, 12:21 PM | #7 (permalink) |
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Join Date: Jul 2012
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Sorry to hear you had issues. I've ordered from a lot and had my parts in two days. They are just far enough away that I'd rather wait two days, but I could will-call pick up items if I really needed to. I will admit though that my transactions have been through e-bay and I haven't had to call them for support/customer service.
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03-14-2014, 02:39 PM | #8 (permalink) |
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Thread Starter
Join Date: Oct 2009
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Got an email today from paypal stating the seller ok' a full refund
Respectfully Johnny
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Is that why they call it a Jesus bolt? |
03-26-2014, 08:29 PM | #9 (permalink) |
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Hop me up are good people....I would wait a month BEFORE you slam someone on a public forum....Things like this happen, and the dryer behind the ears you are, the more understanding you will become......Geeesh
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Political Correctness: A doctrine fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end! AMA 342797 NRA PATRON |
03-27-2014, 12:38 PM | #10 (permalink) |
formerly koi-fish
Join Date: Jan 2012
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QFT......
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/ 180cfx, 300x, X3,X4-II, Protos 380, Chase 360, x5, Logo 480, Gob 380, Gob 500, Gob 570, Warp 360, 450x, forza 450/450ex, T-Rex 600 Dom, Logo 600, DX9, 1973 Ford f100, Traxxas Summit/Bronco/Bandit/X-Maxx "Everyone wanted his soul, all he gave them was a smile" - Steve Marriott |
03-27-2014, 07:33 PM | #11 (permalink) |
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Join Date: Mar 2012
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I've bought tons of parts for years from hopmeup with no issues.... I hope you can resolve this issue
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Blade 500x x2 Blade 300x Trex 150 Nano cpx x2 |
03-27-2014, 07:39 PM | #12 (permalink) |
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Join Date: Feb 2013
Location: Fargo ND (Home of the NDSU Thundering Herd)
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The issue is really not with HopMeUp...it's the fact that they are using paypal as a third-party to collect their funds...
Buy thru eBay, and your order goes directly to HopMeUp's order fulfilment... Buy thru the HopMeUp website, and paypal will earn interest on your money for 5 days before sending it down the wire to HopMeUp...but it's not routed the same way the eBay site works, so it may well get bottom-piled a few times Many of the bigger online retailers are the same way, it just takes quite a long time to get paypal in line with their usual processes and procedures I've ordered from HopMeUp via eBay for years and never had an issue |
03-29-2014, 09:32 AM | #13 (permalink) |
formerly koi-fish
Join Date: Jan 2012
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hmmmm,,,,maybe thats why I never had any issues either. I never doubted that they were'nt above board anyway
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/ 180cfx, 300x, X3,X4-II, Protos 380, Chase 360, x5, Logo 480, Gob 380, Gob 500, Gob 570, Warp 360, 450x, forza 450/450ex, T-Rex 600 Dom, Logo 600, DX9, 1973 Ford f100, Traxxas Summit/Bronco/Bandit/X-Maxx "Everyone wanted his soul, all he gave them was a smile" - Steve Marriott |
03-30-2014, 11:42 AM | #14 (permalink) |
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Interestingly, I've ordered from Hopmeup through both their website and through Ebay (quite a few times each way), and have had zero problems with them, they almost always ship within the second day after I order, and I've never had an order go beyond three days or so before it ships. And yes, I use Paypal in all cases. I'm not sure what the deal is about Paypal holding the payment for five days before routing it to Hopmeup, but if that is indeed the case, it's never had any effect on my orders being shipped timely.....
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04-07-2014, 05:04 AM | #15 (permalink) |
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Join Date: Sep 2006
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I'm having the same situation as the OP. I ordered from their website, no items sent and no reply to my emails.
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04-07-2014, 05:28 AM | #16 (permalink) |
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Join Date: Jan 2011
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Re: Hop me up.com beware
I had the same issue, i googled a phone number and called them. It turned out to be a paypal issue on their end and they shipped the same day i called. Oddly they never would reply to email.
Sent from my LG-D801 using Tapatalk |
04-07-2014, 05:37 AM | #17 (permalink) |
Registered Users
Join Date: Feb 2013
Location: Fargo ND (Home of the NDSU Thundering Herd)
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Please understand that an order placed thru the website cannot be traced thru an eBay message...
I've placed two orders with them since this thread started, both thru eBay and both orders shipped the next day Until they get PayPal in line, it may or may not cause a delay in shipping. I've had issues with another vendor who uses PayPal thru their website and there was a delay in shipping as well, because it took 5 days before PayPal sent them the order My advice for the best results? Use the eBay route...in 4 years I have never had an issue |
04-07-2014, 11:28 AM | #18 (permalink) |
formerly koi-fish
Join Date: Jan 2012
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yep the ebay route is ok, just received an order placed there yesterday.
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/ 180cfx, 300x, X3,X4-II, Protos 380, Chase 360, x5, Logo 480, Gob 380, Gob 500, Gob 570, Warp 360, 450x, forza 450/450ex, T-Rex 600 Dom, Logo 600, DX9, 1973 Ford f100, Traxxas Summit/Bronco/Bandit/X-Maxx "Everyone wanted his soul, all he gave them was a smile" - Steve Marriott |
04-10-2014, 10:48 AM | #19 (permalink) | |
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Quote:
I finally got a reply e mail stating they had tried to send me several e mails. Never got a one. I have also never had a problem through PayPal. If that is the problem then hopmeup should let the customer know when they received the order from paypal. I have never dealt with a vendor that does not acknowledge your order with an e mail confirmation until now.
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04-11-2014, 04:55 AM | #20 (permalink) |
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Thread Starter
Join Date: Oct 2009
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Check out this thread re: more problems.
https://www.helifreak.com/showthread.php?t=608330 Respectfully Johnny
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Is that why they call it a Jesus bolt? |
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