Very unprofessional

[-Richard-]

I placed an order the other day for an item that was in stock, HeliDirect then took the payment and processed the order, a couple of days later I receive an email that simply says "New status: Need2Cancel" is that how you apologize to your customer for not having stock (as advertised) ???? that is the most unprofessional order cancelation I have ever received....
How about something like,
"We apologize but there seems to have been a glitch in our system and we do not have stock of the item you ordered, would you like to wait for the new stock to arrive or should we issue an immediate and full refund"
Seems like my 12 year old nephew is sending out your emails "Need2Cancel" WTF!!!!

[Rare Bear]

Originally Posted by -Richard-

I placed an order the other day for an item that was in stock, HeliDirect then took the payment and processed the order, a couple of days later I receive an email that simply says "New status: Need2Cancel" is that how you apologize to your customer for not having stock (as advertised) ???? that is the most unprofessional order cancelation I have ever received....
How about something like,
"We apologize but there seems to have been a glitch in our system and we do not have stock of the item you ordered, would you like to wait for the new stock to arrive or should we issue an immediate and full refund"
Seems like my 12 year old nephew is sending out your emails "Need2Cancel" WTF!!!!

Richard - hello, this is Larry @ HeliDirect, and I wanted to follow up regarding your message. I am truly sorry about any order related issues, as the message received is an auto responder, which has obviously fallen short regarding this situation, as it was not setup for an order cancellation of this type. I take full responsibility for this, and will review our auto responder messages so we can effectively assist with any future issues of this nature.

Regarding your order, if you can kindly provide me with your order number and information, I will happily check your order and see if I can assist in any possible way. We always do our very best to resolve any customer related matter, so if you can contact me at larry@helidirect.com, I will do my very best to assist you.

Thank you!

Larry Haley - HeliDirect Customer Service Supervisor
Sales / Tech / Support
877-439-4354

[tailspin90]

There you go.
Great customer service as always from HeliDirect

[tomd27858]

Larry - HeliDirect has a genuine commitment to customer satisfaction.

Glad to see the situation properly and promptly addressed.

[whitmanink]

I bought my realflight sim and some other things not too long ago , I love helidirect, now if they would just carry more than one brand of lipo for 6s (hint hint)

[Nycatt]

I've dealt with Larry several times and he's always a pleasure to deal with.

[TTRAPTOR903D]

Originally Posted by Nycatt

I've dealt with Larry several times and he's always a pleasure to deal with.

+1

[Inverted2112]

+1, both Larry and HeliDirect in general have gone above and beyond on several occasions... My only disappointment is that Compass wasn't profitable enough for them to keep carrying, they've truly become my one-stop shop...

[zepters85]

They do really rock every time i order from helidirect i get my items nicely packed and they always arrive on time, Great Customer Service Also.

[TuckerJ]

Kudos to Rita and the gang at Helidirect! Keep up the good work. Best costumer service ever.

[dyin2fly]

hell ya, larry has helped me a few times. always had good support from them when there's a problem.

[flyer09]

I have to chime in here because HeliDirect has earned my business time and again and for the few times when 'things' happen, they've fixed it. Easily, professionally and never making me feel as if they were doing me favors. I personally have not had very many bad experiences with any of the shops here in the US, but HeliDirect has become my first stop shop for many good reasons, especially Larry

[DWill]

+1 I've only had to Talk to HD's customer service twice, once I was sent the wrong part and once a part was left out of a order.

Both times I was on the phone less than 5 minutes and the problem resolved. In the instance where I was sent the wrong part I had the part I needed overnight end at no charge.