Robert from UAVproducts.com DJIUSA, what terrific customer service from this company

[jasper7821]

I just thought I'd start a thread in appreciation of all that Robert has done to assist myself and others. He truly cares about his business and his customers and will bend over backwards to accommodate us and keep us happy. Wheather small purchases or large, he treats everyone the same and I just wanted to say thank you Robert. ( And I love your prices )

This was my post earlier on another post.

I just want to say thank you very much to Robert at UAVproducts.com / DJIUSA.

First he said to send my WKM back since it has issues and he'll get another one out right away.
BUT, I'm extremely happy that with his assistance in helping me get on the list for the new S800 from DJI since my email to them was before the discount deadline.
Who knows where I am on the list but at least I'm paid up and on the list.

Thanks again Robert for EVERYTHING. You truly are customer service orientated and actually really care about pleasing your customers and not just in it for the money.

[Tahoe Ed]

Robert does a great job and has been there from the very beginning. Tony also shares his commitment to customer service. There may be more dedicated dealers but I have not dealt with them and I certainly don't see them on the forums supporting both their and other customers.

[Z06 Tony]

Thank you for your kind words Ed.

[cappy]

i bought my quad from robert...he is def the best!....great customer service...

[splitboarder]

Im glad you guys get help from Him. I bought an Ace One last August and have talked to Him three times. He didnt respond the last time untill I sent a nasty gram to what I thought was the international site and it went to Him. I have several emails out there now........going unanswered , still

I think 3-5 days is plenty.

Even if your out of the office you can put automated email response saying when you will get back. I really dont know why Im treated this way. I havent publicly bashed the product or service untill now

He and I could get my flybarless setting dailed in on a trex 800 . So, I went flybarred. sent one email and He answered .

Couple days later another simple one


still waitnig

Not the type of service I expect when I buy something for 3K

wont happen again though

[Adidas4275]

I wonder how jasper feels about DJI after his s800 went down due to faulty ESCs in the manufacturing process of the s800s

He is a more loyal customer than I would be

1) a bad WKM that needed to be returned.

2) a bad s800 that crashes due to ESC failure

I appreciate jaspers desire to help dealers out, but he definitely has had his share of issues with DJI products.

[hockeymonkeymark]

+1 for Tony. I'm slowly buying him out of Graupners...super fast shipping. Patrick from aerial media pros is a very helpful guy as well.

[Montana]

Originally Posted by Adidas4275

I wonder how jasper feels about DJI after his s800 went down due to faulty ESCs in the manufacturing process of the s800s

He is a more loyal customer than I would be

1) a bad WKM that needed to be returned.

2) a bad s800 that crashes due to ESC failure

I appreciate jaspers desire to help dealers out, but he definitely has had his share of issues with DJI products.

This is when great customer service is most important.

[Adidas4275]

Agreed.

Happy you were treated well and are back flying!

[jasper7821]

Originally Posted by Adidas4275

I wonder how jasper feels about DJI after his s800 went down due to faulty ESCs in the manufacturing process of the s800s

He is a more loyal customer than I would be

1) a bad WKM that needed to be returned.

2) a bad s800 that crashes due to ESC failure

I appreciate jaspers desire to help dealers out, but he definitely has had his share of issues with DJI products.

You forgot 2 crashes on the F550 due to the DJI props and one of the crashes took out my NAZA. Luckily, there was on board video and DJI replaced the NAZA.

And also, just last weekend a crash with the new F450 in Mexico due to a DJI prop breaking AGAIN and ruined the whole weekend of finally getting to try out FPV with the F450 on the beach

I almost bought the Scarab and Paris board this time around but didn't want to spend the extra money.

Hopefully since I has a S800 crash and a lot of others due to faulty equipment DJI will include me on the free OSD/TX/RX.

I have Graupners on the way so that should solve the prop issues BUT if anything else happens due to faulty equipment you never know.

The whole thing put a bad taste in my mouth. I was so excited to go bigger and bigger and have a awesome machine and gimbal and get all kinds of cool aerial video and photos with my Sony.
But now I'm back to a little tiny F450 and helmet camera.

If there weren't dealers like Robert and Tony, and Sidney taking the time to call me on the phone, it would have been a different story