Goblin helicopters technical support thread

[stocksy27]

i agree now that everyone has there kit SAB dont seem to want to answer any questions were as when people was "thinking" about buying it they was quick to answer questions im sure they have lots of emails to answer and many problems to resolve and i hope they do that, ive been waiting for a reply for over a week now

[LegndarySaiyan]

SAB hasn't posted on this thread since back in december. I think once they got their own forum on their site working they figured customers would just communicate with them at www.goblin-helicopter.com SAB GOBLIN USA has started a thread here to support usa customers but other than Bert Kammerer, I'm not sure how closely affiliated they are with the company.

[TomC]

SAB take a very long time to respond to anything on their own forum. The few questions/concerns they do respond to are pretty short (eg. we will make better now) and not very useful. Also, their forun is heavily moderated so many of these questions/concerns either take a long time to be approved/posted or just disappear imho.

Looks like SAB GOBLIN USA is going to be a more reliable source for technical assistance, esp. thanks to Bert. Unfortunately, they still need to pipeline any QC concerns to SAB, Italy. Hopefully they will get a more timely response.

Cheers,
TomC

[SAB GOBLIN USA]

hi all,

SAB ITALY is very busy as it is a very small company. We are here to help you. Anything you need, please post on SAB GOBLIN USA thread and we will answer to you. If anything we cannot answer, we can consult SAB ITALY and give you answer in timely manner.

Best regards,

SAB GOBLIN USA

[peter_larsen]

Twelve thumbs up to SAB from me

My canopy was quite badly cracked and I sent them an e-mail with pictures of the cracks and they responded within a few hours saying they will replace my canopy.. I then replied to their answer with another question and again I got an answer back within hours.. I couldn't ask for more than that so at this moment I'm pretty pleased with SAB and how they handled the canopy issue..
No consolation to those who don't get an answer but I'd just thought I share my experience.. Hope you get yours sorted out as well..

A couple of pics of the cracks.. The last one just looks sweet, no cracks on that one

[BonewJunior]

Originally Posted by SAB GOBLIN USA

hi all,

SAB ITALY is very busy as it is a very small company. We are here to help you. Anything you need, please post on SAB GOBLIN USA thread and we will answer to you. If anything we cannot answer, we can consult SAB ITALY and give you answer in timely manner.

Best regards,

SAB GOBLIN USA

I have few days waitin for answers, I create a thread call (H0082-S and HC150-S failure) with out responce, Pluss I send an email to SAB with no Luck.

One of my problems are a crack in my canopy, a huge one.
Second problem is that part number H0082-S and HC150-S broke in my maiden flight and no reasson why they just broke, machine is waiting for that parts to show up in few fun flys like the IRKS on April 7 and the orlando fun fly.

I hope SAB replace at lease the canopy and that I can get the parts before April 7.

Pictures are in the thread, Thanks in advance.

[jhunter]

But no other manufacturer has a real presence on these forums other than SAB that I have seen so for such a small company and this being there first heli, I think they are doing a great job of communicating and dealing with issues.

[BonewJunior]

Originally Posted by jhunter

But no other manufacturer has a real presence on these forums other than SAB that I have seen so for such a small company and this being there first heli, I think they are doing a great job of communicating and dealing with issues.

Let's see, I'm still waiting from 03/20/12.

https://www.helifreak.com/showthread.php?t=397380

[Mystic3D]

Originally Posted by BonewJunior

Let's see, I'm still waiting from the 03/20/12.

https://www.helifreak.com/showthread.php?t=397380

If you are waiting for a response in this forum you are going to be disapointed.
Contact who you bought it from with pics, Contact SAB Directly.

I cannot think of any manuf that use forums to resolve individual issues.

[BonewJunior]

I tried to contact SAB directly already

I contact already the distributor and he told me to contact SAB or post the problem on the forums.

I post the problem on SAB website.

I'm trying all resources with no luck.

I love how this thing fly, I'm hoping to hear from SAB soon, as the other peopple who already have their problems resolved.

[Tmiedema4]

Wow who did you get helicopter from that seems like a stupid response.. Authorized dealers are required I believe to uphold warranty issues or manufacturing issues as they deal directly with sab.....

Sent from my SAMSUNG-SGH-I717 using Xparent Blue Tapatalk

[BonewJunior]

Originally Posted by Tmiedema4

Wow who did you get helicopter from that seems like a stupid response.. Authorized dealers are required I believe to uphold warranty issues or manufacturing issues as they deal directly with sab.....

Sent from my SAMSUNG-SGH-I717 using Xparent Blue Tapatalk

I call the distributor yesterday, he is a nice guy, he answer the phone every time I call, he told me that SAB is rare to respond
he emails SAB about my problem with no responce, he told me that the best that he can do is give me the canopy at cost.

On his website retail price for the canopy is $139.99, so imagine how much is going to be the cost. Nice I have to pay for a canopy that comes damage.

I want to SAB explain me this customer service.

[Mystic3D]

Originally Posted by BonewJunior

I call the distributor yesterday, he is a nice guy, he answer the phone every time I call, he told me that SAB is rare to respond
he emails SAB about my problem with no responce, he told me that the best that he can do is give me the canopy at cost.

On his website retail price for the canopy is $139.99, so imagine how much is going to be the cost. Nice I have to pay for a canopy that comes damage.

I want to SAB explain me this customer service.

Thats BS. Who is the distributor?


Sent from my iPhone using Tapatalk

[BonewJunior]

Originally Posted by Mystic3D

Thats BS. Who is the distributor?

Rcgalore.net

[Heli G]

Originally Posted by BonewJunior

I call the distributor yesterday, he is a nice guy, he answer the phone every time I call, he told me that SAB is rare to respond
he emails SAB about my problem with no responce, he told me that the best that he can do is give me the canopy at cost.

On his website retail price for the canopy is $139.99, so imagine how much is going to be the cost. Nice I have to pay for a canopy that comes damage.

I want to SAB explain me this customer service.

That's SAB guarantees their products to be free from manufacturer defects, so demand a replacement - http://www.goblin-helicopter.com/sho...php?page_id=16

If they are ignoring you try a PM to Bert as well.

[BonewJunior]

Originally Posted by Heli G

That's SAB guarantees their products to be free from manufacturer defects, so demand a replacement - http://www.goblin-helicopter.com/sho...php?page_id=16

If they are ignoring you try a PM to Bert as well.

I tried to contact SAB by their webpage and by email to and no answer, I contact Bert by facebook and he just ask about if I thight to much the screw and that's it.

I can't PM bert by helifreak, I just PM Bert by facebook again.

[scoti333]

Originally Posted by BonewJunior

I can't PM bert by helifreak, I just PM Bert by facebook again.

I'd leave Bert out of this if you've already tried to contact him. He is not the one responsible. Just sayin...

[Heli G]

Originally Posted by BonewJunior

I call the distributor yesterday, he is a nice guy, he answer the phone every time I call, he told me that SAB is rare to respond
he emails SAB about my problem with no responce, he told me that the best that he can do is give me the canopy at cost.

On his website retail price for the canopy is $139.99, so imagine how much is going to be the cost. Nice I have to pay for a canopy that comes damage.

I want to SAB explain me this customer service.

Did you try SAB Goblin USA as well?

Originally Posted by SAB GOBLIN USA

Hi everyone,

We are from Team SAB GOBLIN USA. We, here with Bert Kammerer are ready to help support everyone. Any problems with USA customers we are here to help. We also attend most major events in USA and set up the GOBLIN BAR to help support all technical such as trouble shooting and set up support.

[Scottyb410]

Originally Posted by BonewJunior

Rcgalore.net

You do realize that you are promoting this nefarious distributor (Rcgalore) by placing their name in your Helifreak signature - don't ya




Scotty

[TomC]

Originally Posted by goblinhelicopter

your hypothesis is incorrect:

Thickness Vertical Fin: 2.5 mm
Motor Belt is 9 mm wide
Tail belt is 6 mm wide

Can someone confirm that these belt widths are correct. Had one guy tell me that his motor belt was 12mm wide? Thanks.

Cheers,
TomC