Wrong Prop adaptors

[PTcaflyer]

Hello Hobbypartz...
on my order 2020177, I ordered 4 of the Exceed 2220-840 kv motors and the flanged prop adaptors are too large to fit on the can. The bolt circle should be 12mm and I got 14mm. the centering "Boss" on the motor can is 8mm and the adaptor that came with the motors is 9.18mm. The Collet adaptors are O.K.
Please let me know how we can exchange these for the correct adaptors that fit these motors.
Thank you,
PTCAFLYER

[RaidenCharlie]

If I remember correctly on these motor only 2 of the bolts for the flange prop adapter will line up on the motor. That is how their designed.

-Charlie

[PTcaflyer]

Hello charlie...sorry, but both bolt circles are symetrical on both ends...
The cross end / shaft end is 16mm and the other is 12mm with an 8mm locating hub
PT

[PTcaflyer]

...25th. of April and still no correct prop adaptors sent to me...

[Stumblebee]

Originally Posted by PTcaflyer

...25th. of April and still no correct prop adaptors sent to me...

Welcome to the HobbyPartz Customer Service Merry-Go-Round! You now know why HobbyPartz has a flaming red "F" rating from the City of Industry Better Business Bureau. Read the posts on this forum, you will discover that many have rode this Merry-Go-Round before you. There is only ONE WAY to get satisfaction from this firm. You have to get in their face and STAY in their face every day until you get satisfaction. They seem to enjoy causing their customers grief. They care nothing about their reputation. Good Luck!