Awesome Customer Service From Larry With Helidirect

electrodude71 · 12-08-2010, 03:20 PM

hi guys an gals i just wanted say that larry with helidirect is bar none one heck of a standup guy. i'v had a few problems in the past with some of the items i'v ordered from helidirect and contacted them got hooked up with larry and he literally bent over backwards on more than one occasion until everything was perfect. thanks to larry
i'll definitely continue to be a faithfull customer with helidirect. are you listening helidirect? i think larry needs a raise lol. after all it is Christmas time

rpheliman · 12-08-2010, 08:46 PM

Larry's service is always top notch and I always ask for him or Jody. These guys exemplify customer service. It is nice to know that there is still a customer driven company around. So many of today's companies have slipped into selling volumes and not caring about the few things that get out that are not correct. Heli Direct is NOT one of those companies!!!

yang_loo · 12-13-2010, 09:02 PM

Larry

Ruby

Yuki

And who ever is online on facebook

jacquesjb · 12-13-2010, 09:24 PM

Quote:

Originally Posted by rpheliman

Larry's service is always top notch and I always ask for him or Jody. These guys exemplify customer service. It is nice to know that there is still a customer driven company around. So many of today's companies have slipped into selling volumes and not caring about the few things that get out that are not correct. Heli Direct is NOT one of those companies!!!

+10
Impressive service and support
Always there to serve its customers

colcha · 04-21-2011, 05:47 PM

+1

I recently received an order from Helidirect that was incomplete. Larry responded to my concerns quickly, courteously and without any fuss. To me, the true measure of a company's service is how well they handle customer issues when they arise and in this regard I am pleased to say that Helidirect passed with flying colours. I would be happy to recommend them to others.

rweekley · 04-21-2011, 08:05 PM

Larry's the man, he helped me out with some problems on my HDX 450 V5 kit

tonyxwing · 05-09-2011, 08:01 AM

I recently had an issue in which they shipped me the wrong heli. I spoke to a few people there and they would not ship me my Fusion 50 until they received the Velocity 50 they had shipped me incorrectly. I then contacted Larry and he made it right by sending me my heli 2 day air. Larry is the reason why I'm going to continue using helidirect. Thank you Larry!!!

nard712136 · 05-18-2011, 10:11 AM

Yup I agree, Larry is nice person and I had a experience before when I bought Rave450 FBL kit with missing Swashplate, He sent to me the missing parts quickly..even I'm too far away from US to Philippines..

darryl123 · 05-20-2011, 06:14 AM

+1
i always get my order mext day never had a problem,

Blayd · 05-22-2011, 02:25 PM

Well, I guess we'll see if what you guys say is true or not. I just started my HC500 Build, and came across several issues. First, the instruction diagrams dont show all the parts I'm finding in the bags, being used. An example... in the bag with the upper mixing arms, there are two very small washers.. but no where in the diagram does it show the washers being used. Do they go between the upper mixing arms and the head block where they bolt to? The flybar cage has play to move from side to side a slight amount. I've never had a flybar cage with play in it before.. maybe those washers go here? Theyre not shown in the diagrams there either. Worst, I opened the bag with my swash in it, and two of the ball links were broken off. The bolts were still in the swash. One bolt broke the head off, so I was able to just unscrew that bolt out of the swash, the second is broken off in the swash so thres no way to get it out. The swash also has a dent in the rim on top. Not very good quality here so far. The build has come to a halt until I can get a new swash, and figure out the flybar cage issue and the mixing arms. I'll post the pics I just sent to HD...

This is the dent...

This the bolt still in the swash....

This is the broken bolts......

I'm alittle bummed. I was hoping the quality would be better on this. I'm not very impressed with the swash right now....
I'll wait and see what HD says....

Mercury3572 · 05-24-2011, 02:26 AM

Quote:

Originally Posted by electrodude71

hi guys an gals i just wanted say that larry with helidirect is bar none one heck of a standup guy. i'v had a few problems in the past with some of the items i'v ordered from helidirect and contacted them got hooked up with larry and he literally bent over backwards on more than one occasion until everything was perfect. thanks to larry
i'll definitely continue to be a faithfull customer with helidirect. are you listening helidirect? i think larry needs a raise lol. after all it is Christmas time

I agree with all of you guys , Larry is some thing special, he is always ready to help , his service is exellent. I have always find the best with him, any problem i have, i am shure his going to solve it. Sorry for my english.i am from mexico i have always have the best from him.
Thaks Larry for all yor help.
Mercury
Mexico

Blayd · 06-03-2011, 04:55 PM

OK, I heard from Larry today. And I have to say, I wasn't expecting this type of service. Larry went FAR out of his way to right the issues I had with the HC500 I bought a little while back. I have to say, I've really come to appreciate the fast delivery that HD gets me every time, and the customer support I got through the issues with the HC500 was unreal. Larry is a true role model of how customer support should be. Not only is he apologetic for the inconvenience of the problems, but wanted to make things right ASAP, and really has an interest in your views and insights to the problems and the merchandise. Great guy to deal with, made me feel important, and has my business from now on, ( even though they already had..) HD rules!! Thanks Larry for your support and for a great product and service.
Mike

lazor 22 · 06-03-2011, 08:54 PM

Helidirect is great

anteater831 · 08-07-2011, 08:56 PM

They forgot my order once and didn't hear from them. I contacted them, and they shipped it. I hope their service has gotten better. Haven't ordered in a few years.

sansone · 12-20-2011, 05:23 PM

HD shows us what customer service should be

Luvmyhelis · 12-21-2011, 04:01 PM

I just spent another $300 plus there just this morning. It was Larry that helped me. I have a couple of specialty parts I need that have been backordered from the factory for months. He is personally calling them and finding out what the picture looks like. All I can figure out is he has to be a very very busy guy to pull this off with everything else he has to do!
Once they sent out the wrong pinion in an order. I called and they had them out that very day with free expedited delivery. Even though it could have been argued that the mistake was more on my end than theirs. I do and try to wait for their sales though.

Blayd · 12-21-2011, 06:00 PM

Larry and the gang are top shelf, no doubt. All of them came to my rescue several times.

PSV-1 · 12-27-2011, 05:38 AM

Im a little TICKED OFF at HD. I dont usually buy in large dollar amount, but always from HD unless they dont have the part. Plus there only a day away. I paid for extra shipping from (ups) on check out stating it would be del. on the 23rd of dec. Great no prob.Ya rright! Well here it is the 27th of Dec still no part. I should have order by regular mail because i would have gotton my order on the 24th. That would have been the 3 day shipment by reg. mail. The part was a gift for my cousin who broke his heli, I thought it would be nice to put it back togeather for him on christmas. Hes only 10 but flys coaxials pretty good. Anyway good day

Blayd · 12-27-2011, 05:14 PM

Man, I'm sorry to hear that... I always just use USPS and I get my stuff in no more then 3 days... I'm gonna bet it wasnt HD's fault, it was probably the carrier....2 of my supposedly 3 day shippments were late for Christmas...( UPS )Theyre excuse.....yeah.. the holiday rush. If you give HD a call, I'm sure they will do what they can to find out where your stuff is at... I ordered a large amount of pats on Christmas eve, my box just showed up a few seconds ago. Again.. sorry...I know you wanted it fast.. but I'm willing to bet its the carrier.. not HD. UPS has screwed me sooo many times.. I dont go that route unless theres no option.

tomd27858 · 12-30-2011, 11:01 PM

Quote:

Originally Posted by sansone

HD shows us what customer service should be

+1. Larry bailed me out before.

12-08-2010, 03:20 PM	#1
electrodude71 Registered Users Join Date: Mar 2008 Location: Deridder, Louisiana	Awesome Customer Service From Larry With Helidirect hi guys an gals i just wanted say that larry with helidirect is bar none one heck of a standup guy. i'v had a few problems in the past with some of the items i'v ordered from helidirect and contacted them got hooked up with larry and he literally bent over backwards on more than one occasion until everything was perfect. thanks to larry i'll definitely continue to be a faithfull customer with helidirect. are you listening helidirect? i think larry needs a raise lol. after all it is Christmas time __________________ hello my name is frank, and I'm an r/c addict

12-08-2010, 08:46 PM	#2
rpheliman Registered Users Join Date: Jul 2009 Location: Sycamore, Illinois	Larry's service is always top notch and I always ask for him or Jody. These guys exemplify customer service. It is nice to know that there is still a customer driven company around. So many of today's companies have slipped into selling volumes and not caring about the few things that get out that are not correct. Heli Direct is NOT one of those companies!!! __________________ Heli - 1 HC 500 G10, Planks - PZ P-51BL, UM P-51, PZ T-28D, UM T-28, UM THE BEAST, UM 3D BEAST, UM SBACH 342, Extra 300, HYPE MX-2, EFlite Apprentice, UM Carbon Cub SS, All Spektrum controlled!! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-13-2010, 09:02 PM	#3
yang_loo Registered Users Join Date: Feb 2008 Location: København	LarryRubyYukiAnd who ever is online on facebook __________________ To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

04-21-2011, 08:05 PM	#6
rweekley Registered Users Join Date: Sep 2008 Location: WV	Larry's the man, he helped me out with some problems on my HDX 450 V5 kit __________________ HDX 450 V5 - Currently Testing, Esky Belt CP V1, Esky Honeybee FP V1, Esky Lama V2, Eflite Blade MSR and DX7

05-20-2011, 06:14 AM	#9
darryl123 Registered Users My HF Map location Join Date: Oct 2006 Location: new england	+1 i always get my order mext day never had a problem, __________________ raptor 90 fbl raptor 50 raptor x50 fbl raptor e620 fbl

04-21-2011, 05:47 PM	#5
colcha Registered Users Join Date: Aug 2010 Location: Sydney, Australia	+1 I recently received an order from Helidirect that was incomplete. Larry responded to my concerns quickly, courteously and without any fuss. To me, the true measure of a company's service is how well they handle customer issues when they arise and in this regard I am pleased to say that Helidirect passed with flying colours. I would be happy to recommend them to others.

05-09-2011, 08:01 AM	#7
tonyxwing Registered Users Join Date: Jun 2009 Location: Earth	I recently had an issue in which they shipped me the wrong heli. I spoke to a few people there and they would not ship me my Fusion 50 until they received the Velocity 50 they had shipped me incorrectly. I then contacted Larry and he made it right by sending me my heli 2 day air. Larry is the reason why I'm going to continue using helidirect. Thank you Larry!!!

05-18-2011, 10:11 AM	#8
nard712136 Registered Users Join Date: Feb 2007 Location: Philippines	Yup I agree, Larry is nice person and I had a experience before when I bought Rave450 FBL kit with missing Swashplate, He sent to me the missing parts quickly..even I'm too far away from US to Philippines..

05-22-2011, 02:25 PM	#10
Blayd Registered Users My HF Map location Join Date: Jan 2011 Location: Over The Hills and Far Away	Well, I guess we'll see if what you guys say is true or not. I just started my HC500 Build, and came across several issues. First, the instruction diagrams dont show all the parts I'm finding in the bags, being used. An example... in the bag with the upper mixing arms, there are two very small washers.. but no where in the diagram does it show the washers being used. Do they go between the upper mixing arms and the head block where they bolt to? The flybar cage has play to move from side to side a slight amount. I've never had a flybar cage with play in it before.. maybe those washers go here? Theyre not shown in the diagrams there either. Worst, I opened the bag with my swash in it, and two of the ball links were broken off. The bolts were still in the swash. One bolt broke the head off, so I was able to just unscrew that bolt out of the swash, the second is broken off in the swash so thres no way to get it out. The swash also has a dent in the rim on top. Not very good quality here so far. The build has come to a halt until I can get a new swash, and figure out the flybar cage issue and the mixing arms. I'll post the pics I just sent to HD... This is the dent... This the bolt still in the swash.... This is the broken bolts...... I'm alittle bummed. I was hoping the quality would be better on this. I'm not very impressed with the swash right now.... I'll wait and see what HD says.... __________________ Trex700N2E Trex500ESPTT(PRO head and Tail ) *Trex500ESP (Belted)* *HC500SE All flying Spartan, CC100A, CC20APro, Hitec 5245MG, Futaba 9257, Walkera Devo 8S, KBDD, i2!*

06-03-2011, 04:55 PM	#12
Blayd Registered Users My HF Map location Join Date: Jan 2011 Location: Over The Hills and Far Away	OK, I heard from Larry today. And I have to say, I wasn't expecting this type of service. Larry went FAR out of his way to right the issues I had with the HC500 I bought a little while back. I have to say, I've really come to appreciate the fast delivery that HD gets me every time, and the customer support I got through the issues with the HC500 was unreal. Larry is a true role model of how customer support should be. Not only is he apologetic for the inconvenience of the problems, but wanted to make things right ASAP, and really has an interest in your views and insights to the problems and the merchandise. Great guy to deal with, made me feel important, and has my business from now on, ( even though they already had..) HD rules!! Thanks Larry for your support and for a great product and service. Mike __________________ Trex700N2E Trex500ESPTT(PRO head and Tail ) *Trex500ESP (Belted)* *HC500SE All flying Spartan, CC100A, CC20APro, Hitec 5245MG, Futaba 9257, Walkera Devo 8S, KBDD, i2!*

06-03-2011, 08:54 PM	#13
lazor 22 Registered Users My HF Map location Join Date: Apr 2010 Location: Wendell, NC	Helidirect is great __________________ Compass, ProStar Hobby, Giant Power, OnlyFineHelis, Protek/Amainhobbies 7HV, Warp, 3D+ Lincoln To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. ):>

08-07-2011, 08:56 PM	#14
anteater831 Registered Users My HF Map location Join Date: Sep 2006 Location: Irvine, CA	They forgot my order once and didn't hear from them. I contacted them, and they shipped it. I hope their service has gotten better. Haven't ordered in a few years. __________________ TREX 250 DX7

12-20-2011, 05:23 PM	#15
sansone Registered Users Join Date: Jan 2010 Location: north florida	HD shows us what customer service should be __________________ Outrage Fusion 50 FBL / Beastx / Futaba 7C .. nice ship, wish I could fly the darn thing To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

12-21-2011, 04:01 PM	#16
Luvmyhelis Join Date: Jul 2010 Location: spokane,washington	I just spent another $300 plus there just this morning. It was Larry that helped me. I have a couple of specialty parts I need that have been backordered from the factory for months. He is personally calling them and finding out what the picture looks like. All I can figure out is he has to be a very very busy guy to pull this off with everything else he has to do! Once they sent out the wrong pinion in an order. I called and they had them out that very day with free expedited delivery. Even though it could have been argued that the mistake was more on my end than theirs. I do and try to wait for their sales though.

12-21-2011, 06:00 PM	#17
Blayd Registered Users My HF Map location Join Date: Jan 2011 Location: Over The Hills and Far Away	Larry and the gang are top shelf, no doubt. All of them came to my rescue several times. __________________ Trex700N2E Trex500ESPTT(PRO head and Tail ) *Trex500ESP (Belted)* *HC500SE All flying Spartan, CC100A, CC20APro, Hitec 5245MG, Futaba 9257, Walkera Devo 8S, KBDD, i2!*

12-27-2011, 05:38 AM	#18
PSV-1 Registered Users Join Date: Dec 2009 Location: BroadBrook,CT.	Late shipment Im a little TICKED OFF at HD. I dont usually buy in large dollar amount, but always from HD unless they dont have the part. Plus there only a day away. I paid for extra shipping from (ups) on check out stating it would be del. on the 23rd of dec. Great no prob.Ya rright! Well here it is the 27th of Dec still no part. I should have order by regular mail because i would have gotton my order on the 24th. That would have been the 3 day shipment by reg. mail. The part was a gift for my cousin who broke his heli, I thought it would be nice to put it back togeather for him on christmas. Hes only 10 but flys coaxials pretty good. Anyway good day

12-27-2011, 05:14 PM	#19
Blayd Registered Users My HF Map location Join Date: Jan 2011 Location: Over The Hills and Far Away	Man, I'm sorry to hear that... I always just use USPS and I get my stuff in no more then 3 days... I'm gonna bet it wasnt HD's fault, it was probably the carrier....2 of my supposedly 3 day shippments were late for Christmas...( UPS )Theyre excuse.....yeah.. the holiday rush. If you give HD a call, I'm sure they will do what they can to find out where your stuff is at... I ordered a large amount of pats on Christmas eve, my box just showed up a few seconds ago. Again.. sorry...I know you wanted it fast.. but I'm willing to bet its the carrier.. not HD. UPS has screwed me sooo many times.. I dont go that route unless theres no option. __________________ Trex700N2E Trex500ESPTT(PRO head and Tail ) *Trex500ESP (Belted)* *HC500SE All flying Spartan, CC100A, CC20APro, Hitec 5245MG, Futaba 9257, Walkera Devo 8S, KBDD, i2!*

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