my new volicity n2 bad parts

watcher · 01-24-2012, 12:21 PM

OK! here is the deal
I just got my N2 kit yesterday and started building it first I noticed the cracks in the canopy
that was a disapointment first thing!!

then started to build the head and found the ball link not finished cant put the tool in it to tighten it!!!!! this really pissed me off now I'm short a ball link.

then I thought after that I'd keep building but when I got to the tail rod guides they have screws that tighten them to the boom to my suprise (lol) the screw has no threds

WOW I thought the 3 month wait was for quality controll?? the bad thing is I'm only finished with the head and the tail. stay tooned to see if I have any more issues.

I'll add pictures when I get them on computer OH yea this is my first outrage and might be the last!

im4711 · 01-24-2012, 05:35 PM

That is interesting. I made great experience putting one together for a friend of mine at the field. None of the mentioned issues. However take the pictures and contact your distributor or Outrage directly and I am sur they will get this fixed.

liam-b · 01-25-2012, 03:48 PM

outrage helped me out with a part i needed replacing but you doo need to keep in mind its the first production run so there may well be problems dont let it put you off tho i know its annoying not bin able to finish the build and that but

you could get this problem with and company it will be worth it

it does look nice once its built tho

Bob O · 01-25-2012, 04:37 PM

The parts he's having problems with are existing parts.

I had some issues with miscellaneous parts during the build of my v1. Nothing that Outrage didn't make good on though.

Be it Align, Miniature Aircraft, or Outrage, I've never had a build go without any "issues". I'm about to build a Thunder Tiger heli, we'll see what issues if any that kit has.

watcher · 01-25-2012, 08:51 PM

My whole issue is the quality of the kit and the excuses they told us why the kits were 3 months late in getting to my door. This is my first outrage kit. I have buitl like 6 align kits and never hade a issues with the quality or a issue how the parts go togeather.
I put a complaint and explained the part problems to them and never got a responce It's been 1 1/2 days now with no word

Bob O · 01-26-2012, 09:56 AM

Speaking of Align kits:

http://www.helifreak.com/showpost.ph...6&postcount=21

Once I got past the flaws in the kit, the bird flew great!!!

Also, if your emails had a nasty tone, don't expect a quick response. Same thing goes for voice mail I get at work.............if a person leaves me a rude VM and says I had better call them back right away, I won't bother calling back for a couple of days if at all.

Good luck. I hope you can get past this minor setback, as I'm sure you'll be happy with the bird when it's done.

BTW,

If you're in need of the tail control rod guides, PM me and I'll send you the ones off my v1.

im4711 · 01-26-2012, 01:58 PM

So where did you buy it and who, did you contact/ leave a message?

texasclouds · 01-26-2012, 02:08 PM

oh you want threads on your screws?

talk about a high maintenance customer...

watcher · 01-26-2012, 04:34 PM

well I got a reply to my problems. larry from helidirect called and they are sending me the replacement parts and I'm happy again

nice guy and fast responce

bad007 · 01-29-2012, 07:10 PM

Built my first Velo 50 last fall, I had all Align prior to that. Wow, the fit was way better than what I was used to. I always had sloppy tail assy's, loose fitting tail drive gears, one ways that acted up on the 550 600 size. Never had a tail that holds like the velo before.
I had one link that did have a hole in it, one split during asy. and that's it. There's a boat load of spare parts felt over.

watcher · 01-30-2012, 01:01 PM

I talked with outrage and the issue with the canopy isnt resolved and I'm disapointed in the responce they gave me.
they said that there is no canopys in stock and if i want a replacement I'll have to pay for the new one but only at cost. that was fine at the time but I got to thinking about it and well why should I pay out of my pocket for a part that should have been perfect when I bought it in the first place?

ok guys what do you think is this fair?

texasclouds · 01-30-2012, 01:13 PM

Quote:

Originally Posted by watcher

I talked with outrage and the issue with the canopy isnt resolved and I'm disapointed in the responce they gave me.
they said that there is no canopys in stock and if i want a replacement I'll have to pay for the new one but only at cost. that was fine at the time but I got to thinking about it and well why should I pay out of my pocket for a part that should have been perfect when I bought it in the first place?

ok guys what do you think is this fair?

Tell them to give you a credit for the canopy's cost value, glue/use the broken canopy, then use the credit for replacement parts later on.

Remind them that a happy customer tells 2-3 people, but an unhappy customer tells 10+ people. Well actually, thanks to the internet, an unhappy customer tells 1000+ people.

texasclouds · 01-30-2012, 01:17 PM

better yet...you need to track down Bert and show him your issues and this thread....

Bob O · 01-30-2012, 01:24 PM

Quote:

Originally Posted by texasclouds

better yet...you need to track down Bert and show him your issues and this thread....

texasclouds · 01-30-2012, 01:46 PM

Quote:

Originally Posted by Bob O

He might care more than whoever it is 'watcher' is talking with at customer service.

Bob O · 01-30-2012, 02:15 PM

Of course I knew Bert was with Outrage, but he's not a customer service representative AFAIK. If that's the case, the last thing Bert needs is for people trying to contact him when they have a problem with a kit.

texasclouds · 01-30-2012, 02:27 PM

Quote:

Originally Posted by Bob O

Of course I knew Bert was with Outrage, but he's not a customer service representative AFAIK. If that's the case, the last thing Bert needs is for people trying to contact him when they have a problem with a kit.

I would think the last thing Outrage would need is pissed-off customers...

Bob O · 01-30-2012, 03:16 PM

Quote:

Originally Posted by texasclouds

I would think the last thing Outrage would need is pissed-off customers...

No one wants or needs p-o'ed customers, but there are proper channels to go through.
You don't contact the FBI because your neighbor's dog is left out in the rain all day. You contact the local Humane Society.

texasclouds · 01-30-2012, 03:34 PM

Quote:

Originally Posted by Bob O

No one wants or needs p-o'ed customers, but there are proper channels to go through.
You don't contact the FBI because your neighbor's dog is left out in the rain all day. You contact the local Humane Society.

I would think of him as more of a deputy sherrif than the FBI...

Either way...hopefully he gets his canopy and other issues sorted out...

Bob O · 01-30-2012, 03:46 PM

Quote:

Originally Posted by texasclouds

SNIP

Either way...hopefully he gets his canopy and other issues sorted out...

Agreed.

OP,

Try contacting Greg Alderman with your issues.

http://www.helifreak.com/showpost.ph...4&postcount=47

01-24-2012, 12:21 PM	#1
watcher Registered Users My HF Map location Join Date: Apr 2009 Location: wa	my new volicity n2 bad parts OK! here is the deal I just got my N2 kit yesterday and started building it first I noticed the cracks in the canopy that was a disapointment first thing!! then started to build the head and found the ball link not finished cant put the tool in it to tighten it!!!!! this really pissed me off now I'm short a ball link. then I thought after that I'd keep building but when I got to the tail rod guides they have screws that tighten them to the boom to my suprise (lol) the screw has no threds WOW I thought the 3 month wait was for quality controll?? the bad thing is I'm only finished with the head and the tail. stay tooned to see if I have any more issues. I'll add pictures when I get them on computer OH yea this is my first outrage and might be the last! Last edited by watcher; 01-24-2012 at 02:27 PM..

01-25-2012, 03:48 PM	#3
liam-b Registered Users Join Date: Nov 2011 Location: uk	outrage helped me out with a part i needed replacing but you doo need to keep in mind its the first production run so there may well be problems dont let it put you off tho i know its annoying not bin able to finish the build and that but you could get this problem with and company it will be worth it it does look nice once its built tho __________________ goblin 700- goblin 500 - tdr 700 -logo 500 - gaui nx4 Blade mcpx bl and 130x climb out distribution

01-25-2012, 04:37 PM	#4
Bob O HF Support My HF Map location Join Date: Dec 2008 Location: Negaunee, Michigan	The parts he's having problems with are existing parts. I had some issues with miscellaneous parts during the build of my v1. Nothing that Outrage didn't make good on though. Be it Align, Miniature Aircraft, or Outrage, I've never had a build go without any "issues". I'm about to build a Thunder Tiger heli, we'll see what issues if any that kit has. __________________ Warp 360 Spartan Vortex VX1

01-25-2012, 08:51 PM	#5
watcher Registered Users Thread Starter My HF Map location Join Date: Apr 2009 Location: wa	build issues My whole issue is the quality of the kit and the excuses they told us why the kits were 3 months late in getting to my door. This is my first outrage kit. I have buitl like 6 align kits and never hade a issues with the quality or a issue how the parts go togeather. I put a complaint and explained the part problems to them and never got a responce It's been 1 1/2 days now with no word

01-26-2012, 09:56 AM	#6
Bob O HF Support My HF Map location Join Date: Dec 2008 Location: Negaunee, Michigan	Speaking of Align kits: http://www.helifreak.com/showpost.ph...6&postcount=21 Once I got past the flaws in the kit, the bird flew great!!! Also, if your emails had a nasty tone, don't expect a quick response. Same thing goes for voice mail I get at work.............if a person leaves me a rude VM and says I had better call them back right away, I won't bother calling back for a couple of days if at all. Good luck. I hope you can get past this minor setback, as I'm sure you'll be happy with the bird when it's done. BTW, If you're in need of the tail control rod guides, PM me and I'll send you the ones off my v1. __________________ Warp 360 Spartan Vortex VX1

01-24-2012, 05:35 PM	#2
im4711 Registered Users My HF Map location Join Date: Oct 2008 Location: Cape Coral, FL, USA	That is interesting. I made great experience putting one together for a friend of mine at the field. None of the mentioned issues. However take the pictures and contact your distributor or Outrage directly and I am sur they will get this fixed.

01-26-2012, 01:58 PM	#7
im4711 Registered Users My HF Map location Join Date: Oct 2008 Location: Cape Coral, FL, USA	So where did you buy it and who, did you contact/ leave a message?

01-26-2012, 02:08 PM	#8
texasclouds Registered Users Join Date: Jan 2011 Location: Bryan, Texas	oh you want threads on your screws? talk about a high maintenance customer...

01-26-2012, 04:34 PM	#9
watcher Registered Users Thread Starter My HF Map location Join Date: Apr 2009 Location: wa	talked with helidirect today well I got a reply to my problems. larry from helidirect called and they are sending me the replacement parts and I'm happy again nice guy and fast responce

01-29-2012, 07:10 PM	#10
bad007 Registered Users Join Date: Nov 2009 Location: New Brighton, PA	Built my first Velo 50 last fall, I had all Align prior to that. Wow, the fit was way better than what I was used to. I always had sloppy tail assy's, loose fitting tail drive gears, one ways that acted up on the 550 600 size. Never had a tail that holds like the velo before. I had one link that did have a hole in it, one split during asy. and that's it. There's a boat load of spare parts felt over.

01-30-2012, 01:01 PM	#11
watcher Registered Users Thread Starter My HF Map location Join Date: Apr 2009 Location: wa	guess I spoke to soon I talked with outrage and the issue with the canopy isnt resolved and I'm disapointed in the responce they gave me. they said that there is no canopys in stock and if i want a replacement I'll have to pay for the new one but only at cost. that was fine at the time but I got to thinking about it and well why should I pay out of my pocket for a part that should have been perfect when I bought it in the first place? ok guys what do you think is this fair?

01-30-2012, 01:17 PM	#13
texasclouds Registered Users Join Date: Jan 2011 Location: Bryan, Texas	better yet...you need to track down Bert and show him your issues and this thread....

01-30-2012, 02:15 PM	#16
Bob O HF Support My HF Map location Join Date: Dec 2008 Location: Negaunee, Michigan	Of course I knew Bert was with Outrage, but he's not a customer service representative AFAIK. If that's the case, the last thing Bert needs is for people trying to contact him when they have a problem with a kit. __________________ Warp 360 Spartan Vortex VX1

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