castle does not respect the consumer.

[fabricio]

castle ice 50.

speed burned in January 14, 2012

sent to the castle on January 16, 2012

today, 27 March 2012, castle creations no sent me speed and do not respond to emails.

I am very disappointed with this manufacturer!!

do not respect the consumer!!!!

[RC Mike]

They usually take about 4 months so you have a couple of more months to go.

[blackbeard]

YEP

[CeeveeSiN]

Originally Posted by fabricio

castle ice 50.

speed burned in January 14, 2012

sent to the castle on January 16, 2012

today, 27 March 2012, castle creations no sent me speed and do not respond to emails.

I am very disappointed with this manufacturer!!

do not respect the consumer!!!!

have you tried calling? they are very willing to help.
Make sure they actually got the ESC and processed it?

[rebeltrousers]

I emailed them and have had AWESOME support even though I'm on the other side of the world. I've often had a response within hours and they've shown a genuine willingness to help me though the problem!


Problem still unfixed, but we're still working on it!!

[Rototerrier]

Originally Posted by rebeltrousers

I emailed them and have had AWESOME support even though I'm on the other side of the world. I've often had a response within hours and they've shown a genuine willingness to help me though the problem!


Problem still unfixed, but we're still working on it!!

I emailed them about BEC failures a while back and took weeks to get a response. Turned out they were all at some kind of show or something and unable to answer emails. I finally did get a response from multiple people...they were all over it.

It wasn't that they didn't respect me, they just didn't have the infrastructure to sufficiently handle the support.

In my case, maybe this was a rare event. I dunno. Haven't had to contact them since, but it certainly was a bad experience and left me thinking they are lacking in proper infrastructure.

[fabricio]

Originally Posted by RC Mike

They usually take about 4 months so you have a couple of more months to go.

my god!

I'll buy a Turnigy 40A and be happy!

[Madryan]

I agree ...poor service in my experience... maybe its my location in teh world not sure... blew its guts brand new out of teh packet....cant even raise a response about exchange program for teh one i paid $380 for on teh free upgrade program....oh well ...good thing YGE are good.... ill be stickign to them from now...

[scottyay]

I gotta say, I'm in Australia and Castle treated me awesome when I sent in an ESC to them. 2 weeks after they got it they sent out a new one and technically they didn't have to take the hit as it wasn't under warranty and I couldn't prove it was their fault. But they never even asked about it. So I get that there are alot of mad customers out there and I would be mad too in some cases but they did good by me. I'm in Darwin which is a bit more remote than Perth so I doubt location is playing a part in it.

[phoenixheli]

Originally Posted by fabricio

my god!

I'll buy a Turnigy 40A and be happy!

Apparently you've never worked for a company that processes RMA's, it takes months and months and months. That's in any industry at any company that performs rework, it's called logistics.

Logistics is the management of the flow of goods between the point of origin and the point of destination in order to meet the requirements of customers or corporations. This also includes shipping of individual parts for a whole product to and from a manufacturer and the physical time constraints and labor force capable to achieve set goals in a specified time.

However, you make a good point. As a consumer, if I receive a defective product, I should get a new replacement sent asap and as the defective product is repaired, sell it as a refurbished item at cost.

I personally try my best to buy refurbished electronic products, they seem to last longer than brand new models.

[fabricio]

Today April 12, 2012
castle does not answer email.
my align 450 6s is in the closet for 3 months because of a poor quality ice 50.

castle creations ever again!!!!!

[fabricio]

Originally Posted by phoenixheli

Apparently you've never worked for a company that processes RMA's, it takes months and months and months. That's in any industry at any company that performs rework, it's called logistics.

Logistics is the management of the flow of goods between the point of origin and the point of destination in order to meet the requirements of customers or corporations. This also includes shipping of individual parts for a whole product to and from a manufacturer and the physical time constraints and labor force capable to achieve set goals in a specified time.

However, you make a good point. As a consumer, if I receive a defective product, I should get a new replacement sent asap and as the defective product is repaired, sell it as a refurbished item at cost.

I personally try my best to buy refurbished electronic products, they seem to last longer than brand new models.

simple: hire more employees!!

Rule number one: Always provide attention to your customer!

[caralmar]

Originally Posted by phoenixheli

Apparently you've never worked for a company that processes RMA's, it takes months and months and months. That's in any industry at any company that performs rework, it's called logistics.

Logistics is the management of the flow of goods between the point of origin and the point of destination in order to meet the requirements of customers or corporations. This also includes shipping of individual parts for a whole product to and from a manufacturer and the physical time constraints and labor force capable to achieve set goals in a specified time.

However, you make a good point. As a consumer, if I receive a defective product, I should get a new replacement sent asap and as the defective product is repaired, sell it as a refurbished item at cost.

I personally try my best to buy refurbished electronic products, they seem to last longer than brand new models.

I'll have to respectfully disagree with you. I have sent many products back over the years to several companies and the turn around time was measured in days, perhaps a week, but not months...never!

I've had cameras sent back to Sony, an amplifier I sent back to Onkyo, a TV that was sent in to Panasonic, and a few other major electronics. As far as RC stuff, my DX7 was sent to Horizon and I got it back the following week. Same with my mCPX board. There are companies that know what good customer service is, and how to manage "logistics" to get their RMA's processed quickly.

I have had 1 day turn-around service from ThunderPower and same day turn-around service from ReadyHeli. Granted RH is not a manufacturer, there are still logistics involved in processing my returned item and picking/shipping the replacement.

If it takes months of time to process an RMA, I submit the problem is with the company's own internal controls and business processes. They are either overwhelmed, understaffed, incompetent, or a combination of all of these.

[fabricio]

finally!

My ice 50 arrived today.

hope it works well.

[Mateyhv]

I hope too, 4 month is way too much for another defective product.