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550 Class Electric Helicopters 550 Class Electric Helicopters manufactured by Align, Tarot, SYMA, Airhog, Chaos, HK and similar.


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Old 04-24-2012, 05:11 PM   #1
Lompma
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Exclamation Just got package of parts-box torn in half with nothing in it!!

I have a 1/3 of a box delivered that was supposed to be filled with Trex parts worth $113 from RH through the USPS. So all I have is a piece of the box with a number stating to "call to see if missing items have been located". There where 9 parts some of them small. There is no way they are going to find my stuff. I have ordered many, many packages over the years and I have never been delivered a torn off piece of box with nothing in it. This is ridiculous. Not RH's fault. Any suggestions. It was too late for anyone to answer the number listed but I know they are going to give me some generic B.S. answer. What now?
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Old 04-24-2012, 06:59 PM   #2
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Sorry about the bad news.

I'd contact ReadyHeli. They probably have a contract with USPS and probably insurance for this type of thing.
Maybe RH would send you a new batch of parts and deal with USPS directly.

Not sure, but worth talking to them about what happened.
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Old 04-24-2012, 07:04 PM   #3
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If RH didnt purchase insurance you may be upo a river, but if thats the case I'd talk to RH customer support. If insurance was an option you chose not to purchase then it's on you. unfortunately some of the post offices in the US are run by angry cape buffalo.
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Old 04-24-2012, 08:44 PM   #4
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Quote:
Originally Posted by Lompma View Post
I have a 1/3 of a box delivered that was supposed to be filled with Trex parts worth $113 from RH through the USPS. So all I have is a piece of the box with a number stating to "call to see if missing items have been located". There where 9 parts some of them small. There is no way they are going to find my stuff. I have ordered many, many packages over the years and I have never been delivered a torn off piece of box with nothing in it. This is ridiculous. Not RH's fault. Any suggestions. It was too late for anyone to answer the number listed but I know they are going to give me some generic B.S. answer. What now?
Contact RH. They are pretty good and will likely just ship out what's missing to you.
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Old 04-24-2012, 10:17 PM   #5
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RH has always been good to me. Not their fault. USPS sent me this. An empty torn box.
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Old 04-25-2012, 01:28 AM   #6
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What a great service!
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Old 04-25-2012, 03:32 AM   #7
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well done usps burnoutboy has the right idea i think.
that is just not funny...
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Old 04-25-2012, 11:26 AM   #8
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Bought a 3000mah life from Readyhelli and looked like it was hit by a trex 900 when it arrived, because it was sent via a type of envelope package to South Africa. Mailed them, they asked to mail a pic of the life, replaced it lightning fast without asking to return it. Top service. Did numerous orders (+-15) and this was the 1st problem, but was handled great.
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Old 04-25-2012, 11:58 AM   #9
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I would be pissed. I can't believe that a USPS employee would deliver this knowing that there was nothing in the box. They should have rejected this before it hit the truck and returned it to the sender. Amazing....
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Old 04-25-2012, 10:35 PM   #10
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RH really stepped up to the plate on this one. All is good. My USPS carrier hates me cause I get soo many packages.
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Old 04-25-2012, 10:41 PM   #11
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You have to admit this is alittle funny, I mean imagine the gull of the carrier to deliver that.
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Old 04-25-2012, 10:49 PM   #12
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I would contact RH first. If RH does not give you satisfaction, you can always contact your credit card or PayPal.
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Old 04-25-2012, 11:53 PM   #13
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Quote:
Originally Posted by mtuccio View Post
I would be pissed. I can't believe that a USPS employee would deliver this knowing that there was nothing in the box. They should have rejected this before it hit the truck and returned it to the sender. Amazing....
+1 It is just unimaginable that the USPS employee would still make the delivery and not rejecting it.

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Old 04-26-2012, 12:21 AM   #14
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could it be the wife angry at the expenses from the hobby?
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Old 04-26-2012, 01:08 AM   #15
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Quote:
Originally Posted by Lompma View Post
RH really stepped up to the plate on this one. All is good. My USPS carrier hates me cause I get soo many packages.
WTF he's mad at you because you give him something to earn money for(apparently....)
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Old 04-26-2012, 06:40 AM   #16
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WTF he's mad at you because you give him something to earn money for(apparently....)
No....He's most likely mad because he has to stop the truck and get out to walk to the door. My delivery guy is like that also....He's had the nerve to put slips in my mailbox saying that he attemped to deliver a package when I was sitting right inside the house watching him. When I called him on it he said he was late and needed to get back to the station....Bad answer....I reported him!
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Old 04-26-2012, 07:04 AM   #17
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I had almost the exact same thing happen to me last week. Ordered a set of RC Booya from ExperienceRC and what I got in the mail was an empty ripped-open envelope with "Received without Contents" stamped on it! A simple phone call to ExperienceRC and I had a new set in the mail which arrived yesterday. I have no doubt ReadyHeli would do the same.

I wonder how widespread this problem is? Freakin USPS!
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Old 04-26-2012, 07:19 AM   #18
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Quote:
Originally Posted by mtuccio View Post
No....He's most likely mad because he has to stop the truck and get out to walk to the door. My delivery guy is like that also....He's had the nerve to put slips in my mailbox saying that he attemped to deliver a package when I was sitting right inside the house watching him. When I called him on it he said he was late and needed to get back to the station....Bad answer....I reported him!
Thats what i said, its his job to stop his truck, get out of his truck, than walk to your door to hand you youre stuff you ordered him to deliver..... if he doesnt want to do that, he should be delivering the newspaper.

My delivery guy is always friendly, i can call him and he will drive specially to my house if i have to go away when he tries to deliver..... he does that because he have to earn his money with his job..Just like the USPS guy.
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Old 04-26-2012, 08:34 AM   #19
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Quote:
Originally Posted by mtuccio View Post
No....He's most likely mad because he has to stop the truck and get out to walk to the door. My delivery guy is like that also....He's had the nerve to put slips in my mailbox saying that he attemped to deliver a package when I was sitting right inside the house watching him. When I called him on it he said he was late and needed to get back to the station....Bad answer....I reported him!
My delivery guy does not even bother to leave any slip on several occassions. I looked it up on the web site to know the packages were "attempted" to be delivered.

To OP, I am glad ReadyHeli set it right. I always buy from them even they are on the East coast and I live on the West. Fast shipping and stands behind the products they sell instead of asking you to deal with the manufacturer.
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Old 04-26-2012, 05:06 PM   #20
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Quote:
Originally Posted by mtuccio View Post
No....He's most likely mad because he has to stop the truck and get out to walk to the door. My delivery guy is like that also....He's had the nerve to put slips in my mailbox saying that he attemped to deliver a package when I was sitting right inside the house watching him. When I called him on it he said he was late and needed to get back to the station....Bad answer....I reported him!

I have seen this exact same thing. Just shear laziness. Just happy RH really took care of me.
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