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Old 01-25-2013, 07:59 PM   #43 (permalink)
Lancore
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Join Date: Jan 2013
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I have to add this since I work for PayPal in the disputes department...

please do yourself a favor and READ how you are protected both as a buyer and seller.

Seller
Basically...
1. Get proof of delivery ONLINE meaning it shows delivered to buyer's address
2. Get ONLINE proof of Signature if item over $250
3. Item MUST be shipped to address on the transaction details (print PayPal shipping label to avoid problems)
4. Transaction shows Seller Protection is ELIGIBLE!!!

Do all of the above and you are protected.
Ask for an invoice from your seller's with a full description of what is being ordered.
Link your items being purchased to an online website or eBay so they know if the item will be not as described or not.

11.3 Eligibility Requirements.
To be eligible for PayPal Seller protection, you must meet all of the basic requirements listed below under (a) Basic Requirements. To be covered for Item Not Received protection, you must meet both the Basic Requirements and the Item Not Received Additional Requirements listed below under (b). To be covered for Unauthorized Transaction protection, you must meet both the Basic Requirements and the Unauthorized Transactions Additional Requirements listed below under (c).
a. Basic Requirements:
  • You must ship the item to the shipping address on the Transaction Details Page.
  • You must respond to PayPal's requests for documentation and other information in a timely manner.
  • The item must be a physical, tangible good that can be shipped.
  • Your primary residence, as listed in your Account, must be in the United States.
b. Item Not Received Additional Requirements:
  • For Chargebacks, the payment must be marked “eligible” or “partially eligible” for PayPal Seller protection on the Transaction Details Page.
  • You must provide Proof of Delivery as described below in Section 11.4.
  • If the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in your item listing. Otherwise, it is recommended that you ship all items within 7 Days after receipt of payment.
c. Unauthorized Transactions Additional Requirements:
  • The payment must be marked “eligible” for PayPal Seller protection on the Transaction Details Page.
  • You must provide Proof of Shipment or Proof of Delivery.
11.4 Proof of Shipment, Proof of Delivery and Signature Confirmation Requirements.
"Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:

  • The date the item is shipped.
  • The recipient’s address matches the shipping address provided on the Transaction Details Page.
  • The recipient’s address, showing at least the city & state, or city & country, or zip/postal code (or international equivalent).
"Proof of Delivery" is online documentation from a shipping company that includes all of the following:

  • The item’s status as delivered.
  • The date the item is delivered.
  • The recipient address is the same as in the shipping address section on the Transaction Details Page.
  • The recipient's address, showing at least the city & state, or city & country, or zip/postal code (or international equivalent).
  • Signature Confirmation as described below if the full amount of the payment including shipping and taxes is $250 USD or more or its foreign currency equivalent provided below:



Buyer (Ineligible Items ZERO coverage)

13.3 Ineligible Items. PayPal Purchase Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:
  1. Intangible items, including Digital Goods
  2. Services
  3. Real estate, including residential property
  4. Businesses
  5. Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
  6. Custom-made items
  7. Travel tickets, including airline flight tickets
  8. Items prohibited by the PayPal Acceptable Use Policy
  9. Items which you collect in person or arrange to be collected on your behalf, including items bought through In-Store Checkout at the retail point of sale (unless bought using PayPal Grace Period, see Eligibility Requirements above)
  10. Items that violate eBay’s Prohibited or Restricted Items Policy
  11. Industrial machinery used in manufacturing
  12. Items equivalent to cash, including prepaid or gift cards
  13. PayPal Direct Payments
  14. Virtual Terminal Payments
  15. Personal Payments


DO YOUR HOMEWORK and DONT EVER call me about how you didn't do your homework and your losing money because of some seller or buyer is scamming you.

I NEVER WANT TO HEAR ABOUT IT!

Safe buying and happy people!!!
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