No Support for products - HeliFreak
Fun, Learning, Friendship and Mutual Respect START  HERE

Go Back   HeliFreak > HF Vendor Support > HeliDirect Support

HeliDirect Support HeliDirect Vendor Sponsored Customer Support Forum

LinkBack Thread Tools Display Modes
Old 12-20-2012, 01:20 PM   #1 (permalink)
Registered Users
My HF Map location
Join Date: Oct 2012
Location: Sinking Spring Pa. USA
Default No Support for products

Just a warning for everyone looking for a vendor. I have purchased alot of stuff from HeliDirect and was happy until I had problems.1st was a Scorpian Motor that had so much vibration my 450 walked across the table thier responce was to tell me to contact somone else for warrenty service instead of making it right and sending me a new motor in working condition like I paid for. 2nd I purchased 4 Ino-labs digital servos that they had listed as HOT and advertising their great servos.I broke the tail servo when I hooked up a new Gyro and forgot to disconnect the rod when setting it up.When I tried to order new gears to fix it they informed me they are discontinuing the Ino-labs products and won't order parts yet they are still selling them as Hot items. I just feel this is missleading and not supporting the products they sell as they claim on their website. It just seems alot of these places just wat your money and as sonn as you have problems your screwed. So once again be careful who you deal with and if anyone has a good vendor they want to reccomend I'm looking for a new source.
Markmcpx is offline        Reply With Quote
Sponsored Links
Old 12-20-2012, 01:26 PM   #2 (permalink)
Registered Users
Posts: 3,617

Join Date: Jul 2012
Location: Kansas USA

Well if it was purchased with a CC most require a period for return unless it was sold as is. If it was paypal'd you could go the complaint route, since both were defective on arrival.
Goblin700 Gasser TRM-300, BD Axon,
Align700E w/HC3SX, and a Goblin 380 w/BD3SX, using Futaba 14SGH
KSHeli is offline        Reply With Quote
Old 12-20-2012, 03:31 PM   #3 (permalink)
Registered Users
Posts: 2,361
My HF Map location
Join Date: Jun 2006
Location: Chico, Ca

I have sent you a PM.

This does not surprise me, I have seen this with some manufacturers as well, they do not allow resellers/retailers to do in house returns of their products. It really just depends on the manufacturer. Not a great situation to be in, but it happens.

AMainhobbies, Mikado V-Team, Optipower USA, YS Engines

Jason Bell is online now        Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright © VerticalScope Inc. All rights reserved.

SEO by vBSEO 3.6.1