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Old 07-05-2019, 10:07 AM   #1 (permalink)
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Join Date: Sep 2018
Location: Southeast Snohomish County, WA
Default Canít buy rubber S2 board dampers separately. CíMon HH!!

I emailed Horizon Hobby asking them how to order the two rubber dampers (dampeners?) that help secure the S2 board to the canopy posts. Thy replied that the product is only available with the board themselves.



The dampeners are prone to breaking, but the board+dampeners cost $64.99 on HHís site.

Thatís pretty silly if you ask me.

Iíll be contacting Horizon Hobby fairly often to urge them to sell the dampeners separately.

https://www.horizonhobby.com/content...der-contact-us

Hereís the email thread.

My email to them:

Quote:
Hi. For the Nano S2, what is the product code for ordering only the long rubber dampers that attach the lower part of the FBL to the lower canopy posts of the frame? I donít mean the canopy grommets, but instead the things that are long at keep the lower FBL vibration free. I attached a picture.
Here is their response:

Quote:
Brian,

Those pieces are only included with the board replacements themselves.

Kind Regards

Todd || Product Support || Email Supervisor
Horizon Hobby, LLC
Hours (CST):
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed

Ticket Details
Ticket ID: UOU-412-84402
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Old 07-05-2019, 01:25 PM   #2 (permalink)
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Default

I requested they add the dampers separately. Fingers crossed.

Quote:
Brian,

We will note your feedback and request to the marketing and development team. For the time being, that is the only option unless you were to fabricate something from a local hardware store.
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Old 07-05-2019, 01:34 PM   #3 (permalink)
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Default

You might also PM Brian Bremer on here. It would probably get more attention than customer service.
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