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Old 01-30-2021, 08:38 PM   #1 (permalink)
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Default FutabaUSA repair center

So I sent in my 18sz at the end of august. I followed the repair protocol by submitting a ticket and once response was received from tech support, followed the instructions given by attaching the QR code to the label, as well as placing a duplicate qr code inside my case and shipped it to the repair center. This was end of august 2020. I have been given the run around about the repair since. Everything from they couldn’t find my radio shipment, totraining new techs and as of a week ago , now I am not getting any response from dashboard request updates and even emailing directly.

Now I understand the pandemic has affected all aspects of our lives, including availability of employees and shipment delays worse than we have ever seen. But a 6-8 week turn around and turned into almost 6 months!

I am beyond frustrated.
Has anyone else experienced this with futabausa repair?
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Old 01-31-2021, 12:15 AM   #2 (permalink)
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Thank you for the post. I'm considering sending in my 18MZ. There is nothing wrong with it but I've had it in service a very long time now and it probably needs a general health checkup.

I was hoping I could send it in and just do without flying for a 10 days to 2 weeks. The alternative is use my retired 14MZ until the 18 comes back. While I don't look forward to linking my models to my old transmitter, if the turnaround was fairly extended I could just fly one or two models using the 14.

5 months is out of the question.

Your post isn't very encouraging. Hopefully your case is an anomaly.
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Last edited by wjvail; 02-02-2021 at 06:04 PM..
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Old 01-31-2021, 12:53 AM   #3 (permalink)
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Covid regulations are different around the globe and state to state. Some companies do better than others. I have experienced serious delays with some and no change with others.

Futaba was great for me in 2019 when I sent my radio in with a faulty potentiometer. Communication was excellent and they only had it for 3 days.

May just depend on company policies and local/global laws nowadays.
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Old 02-02-2021, 06:06 PM   #4 (permalink)
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^^^

Thank you for your input. Your experience gives me hope. I've got a school for work coming up that will mean I won't be able to fly for at least a few weeks. I think I'll use that window to mail my TX in.
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Last edited by wjvail; 02-03-2021 at 12:51 AM..
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Old 02-02-2021, 08:40 PM   #5 (permalink)
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Go to this web page https://www.rcuniverse.com/forum/fut...ort-forum-125/ there's a Futaba rep that over see the form page . He probably can help you.



Quote:
Originally Posted by Valon82 View Post
So I sent in my 18sz at the end of august. I followed the repair protocol by submitting a ticket and once response was received from tech support, followed the instructions given by attaching the QR code to the label, as well as placing a duplicate qr code inside my case and shipped it to the repair center. This was end of august 2020. I have been given the run around about the repair since. Everything from they couldn’t find my radio shipment, totraining new techs and as of a week ago , now I am not getting any response from dashboard request updates and even emailing directly.

Now I understand the pandemic has affected all aspects of our lives, including availability of employees and shipment delays worse than we have ever seen. But a 6-8 week turn around and turned into almost 6 months!

I am beyond frustrated.
Has anyone else experienced this with futabausa repair?
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