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Old 07-14-2021, 12:43 PM   #1 (permalink)
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Join Date: Feb 2014
Location: Lancaster, PA
Angry Missed opportunity to provide good customer service

I don't normally post criticisms, however there are times when I feel it is necessary. Helidirect missed an opportunity to provide good customer service and satisfaction to a good customer. I have spent a lot of money with HeliDirect over the years and we all know how much money we can drop in this hobby.

I recently bought three sets of Torq servos, two micro sets and one full-size set. I was all set to be happy and even provided good reviews regarding satisfaction with their service. However, just this week, a rudder servo CLO0306T failed, burned up. Thank goodness it was on the ground and did not cause a crash. It got extremely hot and just stopped working. I fully expected Helidirect to provide a warranty replacement as there was no crash or action I took to cause the failure. I sent them two emails, filled out an RMA form, finally called them and they said nope, no warranty replacement, but will give you a 10% discount. Wow, very disappointed with that answer. I tried to revise my feedback review on their website and they deleted the post immediately.

I certainly understand the nature of this hobby, but to take such a postion with a good customer is very short-sighted, moving forward, I will take my heli hundreds to another more customer-focused business.
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