KONTRONIK USA Contact Information

[KONTRONIK USA]

In order to clarify contact information posted on the company website I would like to post the following:

1. All KONTRONIK ESCs

All speed controls that must return for service or need repair from crash damage should be sent to the official KONTRONIK USA Address at:

KONTRONIK USA
2288 Gunbarrel Road
Suite 154-382
Chattanooga, TN 37421

Please email me, charles.anderson@kontronik.com, prior to shipping so that we can discuss your problems and attempt troubleshooting prior to shipment.

2. KONTRONIK Motors: Shaft and Bearing Replacement

The KONTRONIK USA Service Center is only for motor service. If you have a motor that needs a shaft replacement, bearing replacement, or has other damage, you may send your motor directly to this facility. Prior to shipment, please email charles.anderson@kontronik.com or repair.usa@kontronik.com in order to discuss your motor.

The address for the Motor Repair Facility is

KONTRONIK USA Service
PO Box 5
Oakville, IN 47367

3. Phone Support

Our phone number in the USA is 877-836-6685. Please note that email is best for support as you can provide us with a written explanation of or your problem. We can then return your call with possible solutions.

4. Shipping of Motors or Speed Controls for Repair

When returning products for repair, please include a copy of your receipt and a completed repair form with all submissions.

The repair form is available via the following link:

http://www.kontronik.com/images/stor...2015-04-07.pdf

[hemp]

Where do we go to buy Kontronik motors? Their US distribution channels seem to have dried up. Other than a few scattered Pyro 7XXs which have the aroma of unsold inventory, I'm having trouble finding anything.

[im4711]

Originally Posted by hemp

Where do we go to buy Kontronik motors? Their US distribution channels seem to have dried up. Other than a few scattered Pyro 7XXs which have the aroma of unsold inventory, I'm having trouble finding anything.

Just looking at helidirect website -> 11 different models from 380, 600, 650, 750, 800 and 850 available.

Also seeing it at experiencerc website. Most motor models are online available.

[hemp]

Originally Posted by im4711

Just looking at helidirect website -> 11 different models from 380, 600, 650, 750, 800 and 850 available.

Yep, but none the one I need. Either wrong size or wrong shaft length.

Originally Posted by im4711

Also seeing it at experiencerc website. Most motor models are online available.

"Most" is overstating it pretty dramatically. Some are available. Again, not the one I need.

Honestly I'm not in the market anyway. I was considering replacing one I have because it got wet, but I'm just going to have the bearings and shaft replaced and see how it does instead. Not being able to buy the one I need made that decision a lot easier, but it also left me curious whether Kontronik is actively trying to sell motors right now, at least in the U.S.

[im4711]

Good point but often a decision of the online store and not the supplier. If they stock to much it keeps sitting there.
You can contact them and they will get the specific motor of your choice.
Alternative - order directly from Germany and benefit from the good exchange rate (listed Euro price minus sales tax).

[Bungraman]

Is the contact charles.anderson@kontronik.com still current, I am trying to contact Kontronik USA for servicing and my email bounced back.

Thanks

[Ace Dude]

Originally Posted by Bungraman

Is the contact charles.anderson@kontronik.com still current, I am trying to contact Kontronik USA for servicing and my email bounced back.

Thanks

Complete the contact form here:


https://www.kontronik.com/en/contact.html

[fmrsdtr1]

The contact is Tim DiPeri: TimDiPeri@kontronik.com.

[dobis77]

Does anyone know if Tim is still the contact at Kontronik USA? I sent him an email and got no response. Puppy managed to only chew on a set of charge leads and the + esc lead on my LV jive. There were 8 6s packs inches away... Good boy! Lucky.

[Salesmanheliboy]

Hi Dobis77,

What e-mail are you using? My e-mail is monitored all the time and have not seen anything from you.

Please re-send to: timdiperi@kontrionik.com

Sincerely,

Tim DiPeri

[jhamel]

Originally Posted by Salesmanheliboy

Hi Dobis77,

What e-mail are you using? My e-mail is monitored all the time and have not seen anything from you.

Please re-send to: timdiperi@kontrionik.com

Sincerely,

Tim DiPeri

Email sent. I received a email failure message.

[Full Montee]

Use
timdiperi@kontronik.com

Regards,

[Dr.Ben]

All US Kontronik customers: For service needs after 3/1/2020, please email me at repair.usa@kontronik.com.

I will be able to handle most motor services and VERY selected esc problems, as well as warranty service or replacement. We will use an RMA form which will be posted on the Kontronik website.

Please DO NOT PM me here about service needs, because I might miss your message. Use the email address; I check it several times daily.

Thank you,

Ben Minor

[jhamel]

Will you be able to fix "bricked" units from a firmware update interruption?

[Dr.Ben]

No, unfortunately I cannot. They have to go to Germany.

Ben Minor

[MKMAERO]

Originally Posted by Dr.Ben

No, unfortunately I cannot. They have to go to Germany.

Ben Minor

If one does have a bricked ESC, can we send it to you or do we have to send them to Germany ourselves?

Mike

[Dr.Ben]

Sorry for the delay in reply.

Just send it to Germany yourself. It will cost more to pay to send it to me on top of the overseas shipping cost.

Ben Minor

[hpaulmo]

I managed to do multiple atrocities to my Pyro 650-103L while trying to remove a stuck pinion. Sent it to Dr. Ben and he put it all back in order at a reasonable price. Easy to contact, quick analysis and estimate, quick turnaround. Next time I'm just going to send it to him to get the damn pinion off! Really nice having US based service.

[Dr.Ben]

It was my pleasure to work with you!

Kind regards,

Ben Minor