reactivate data viewer pro license

[mucrex]

Hi,there was already a post earlier with similar subject. Unfortunately closed. That's why I open a new one. Hope this is ok?

I have purchased the data viewer pro key last year. And sucessfully installed it. Unfortuantely I had to reinstall the operating system on my computer. Since then the key is no more valid and I'm not able to use the pro version any further.
Then I contacted skookum by email - no response.
Any proposal how to get the pro version enabled again? The original key is still available.

Thanks and best regards

[CZorzella]

Nope, unfortunatellly there is no way to overcome this issue without having Skookum involved. They either will update your records in their database or simply issue a fresh installation key.

Carlos

[mucrex]

thanks for the feedback. It's what I expected. But what can I do if skookum doesn't reply after weeks? Any other channel except email to contact them?

[Luvmyhelis]

You have to email Art and have him send you a new number. Done this about five times now.

[mucrex]

Thanks for the feedback. I sent the first email on 13th of May. And another one on 27th of June. No response from Skookum.
Just before (30th of June) I sent the third one. This time I got a reply from the system: "<info@skookumrobotics.com>: host skookumrobotics.com[67.20.115.233] said: 550-"JunkMail rejected - ..."

What can I do?

[mucrex]

I made a annother trial using a different email address. This time I got a Reply from Skookum.
They reset my key and now it works.
Thanks a lot! Great Forum!

[lcc014]

Originally Posted by mucrex

I made a annother trial using a different email address. This time I got a Reply from Skookum.
They reset my key and now it works.
Thanks a lot! Great Forum!

So which email address that you were using and got response from Skookum ?

Thanks.

[CZorzella]

The only email address that Art used to respond to me was info@skookumrobotics.com

Carlos

[lcc014]

Carlos,

Thank you.