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tj69 · 01-08-2014, 05:29 AM

Sent Simwerk an Email over a week ago asking when this new update is coming out, since I was told it would be out before the end of 2013, well still no reply, is this common with these guys?

tj69 · 01-27-2014, 02:27 AM

Quote:

Originally Posted by tj69

Sent Simwerk an Email over a week ago asking when this new update is coming out, since I was told it would be out before the end of 2013, well still no reply, is this common with these guys?

Still haven't recieved an email back from these guys, "VERY POOR CUSTOMER SUPPORT'.

Scalage · 01-27-2014, 07:04 AM

Are they even in business anymore?

tj69 · 01-27-2014, 07:50 AM

Yes they are, here's the link, http://www.simwerk.de/reflex-xtr-flugsimulator/
Reflex XTR 2 Vers5.06.3

warrenf1 · 02-07-2014, 08:40 AM

I share your frustration,

I sent my old blue dongle back to them. The only response I've had since sending it early Nov13 after chasing was "received it and will look at it soonest". I've just sent my fourth e-mail pleading for a response as I would "love" to use Reflex again.

tj69 · 02-14-2014, 01:28 AM

Quote:

Originally Posted by warrenf1

I share your frustration,

I sent my old blue dongle back to them. The only response I've had since sending it early Nov13 after chasing was "received it and will look at it soonest". I've just sent my fourth e-mail pleading for a response as I would "love" to use Reflex again.

How did you go with a reply

? I still haven't heard anything.

jasond1979 · 02-23-2014, 09:58 PM

I have an Ivol for reflex needs work but don't know who to send it to

Helibelly · 02-27-2014, 05:22 PM

Hi, I sent Simwerk an email months ago about upgrading to the latest version of Reflex, but no reply either. Pretty poor sevice really,
Eric.

warrenf1 · 03-31-2014, 03:03 PM

Quote:

Originally Posted by tj69

How did you go with a reply

? I still haven't heard anything.

Sent my umpteenth e-mail today and.........still no response.

I've almost fathomed it out with the subtle changes to wording on the web-site. Basically they are now asking you to send them back the blue dongle and 99 Euro's for the upgrade. I cant remember how much it cost when I originally bought it but I know it was a mad amount and to be honest I feel quite frustrated to say the very least.

warrenf1 · 04-15-2014, 03:22 PM

Another e-mail sent again today but this time I sent so many e-mails I am hoping that their inbox screen is going to be so full of my e-mails, and maybe they might respond.

Scalage · 04-16-2014, 11:20 AM

When will you guys realise that these guys are no longer working on the sim?

warrenf1 · 04-16-2014, 01:27 PM

I finally did receive an e-mail this morning and am going to be receiving a brand new set-up from them.

I take back everything I have said about Reflex in the past as the e-mail received today was a massive result and very sincere.

Helibelly · 04-16-2014, 05:11 PM

Good news! Are you upgrading from an old version or do you have to buy the newest one outright? What version are you using at the moment? Their site does not seem to mention the 3D feature of the latest version. The only reason I know about the 3D feature is because Hobby King are selling it, and at what seems to be a very good price, $103.35!
Eric.

warrenf1 · 04-17-2014, 07:38 AM

I'm hoping to get the full version which I think is V5.06.3 with my new dongle.

At the moment I have 5.04.1 loaded but cant fly until I get the dongle back. I have downloaded the iZ3D driver http://simwerk.de/reflex-xtr-flugsimulator/de/Geforce by clicking on the GeFroce icon at the bottom of the simwerk web page.

3D works on the older version I've got installed and that on a nothing special LCD laptop set to very basic anaglyph mode within the driver display window.

Unfortunatelly the company that do this driver have gone belly up but still offer this driver free. Im sure there must be many other 3D drivers that work well too.iZ3D is very simple to use and utelises the num-pad keys for shortcuts etc. If you install it and then start reflex, go down to the task bar on your pc and you will see the icon for control of the driver.

I dont have 3D glasses at work so colored a pair of safety glasses with red and blue ink and was able to see a little glimmer of 3D whilst looking at a stationary heli as well as the pre-loaded videos within the Reflex program.

Once I get the dongle back from Germany I will defo update on progress.

The one for sale on HK looks like its the latest version with the write up on 3D coming from
the link I mentioned above.

Helibelly · 04-17-2014, 05:53 PM

Thanks for the reply. I will be interested to see how you get on,
Eric.

Scalage · 04-18-2014, 04:35 AM

I stand corrected

warrenf1 · 06-07-2014, 05:38 PM

Sorry its been such a long time since my last post...but.......I've been to busy flying on the latest version of Reflex.

Once you figure out how to get the dongle and everything else working its actually very good, especially when you learn how to get your own Tx settings to do the work.
Unfortunately having had a look at AccuRC which is soon to be released I think Reflex XTR and possibly some other sims are going to be a thing of the past, or it might be I sign of major change with the other manufacturers having to up their game big time.

tj69 · 06-27-2014, 06:51 AM

I agree

tj69 · 11-29-2014, 07:12 PM

I Have now sent Simwerk 5 EMAILS and still no reply, Getting very PISSEDOFF

01-08-2014, 05:29 AM	#1 (permalink)
tj69 Registered Users Join Date: Sep 2007	Simwerk Don't reply to emails Sent Simwerk an Email over a week ago asking when this new update is coming out, since I was told it would be out before the end of 2013, well still no reply, is this common with these guys? __________________ Mini Titan V2, Trex 600LE, Trex 600E Pro DFC, JR XG14 DMSS 2.4GHz, Phoenix RC, Reflex XTR2, AeroFly RC7, RealFlight 7.5, AccuRC.

01-27-2014, 07:50 AM	#4 (permalink)
tj69 Registered Users Thread Starter Join Date: Sep 2007	Yes they are, here's the link, http://www.simwerk.de/reflex-xtr-flugsimulator/ Reflex XTR 2 Vers5.06.3 __________________ Mini Titan V2, Trex 600LE, Trex 600E Pro DFC, JR XG14 DMSS 2.4GHz, Phoenix RC, Reflex XTR2, AeroFly RC7, RealFlight 7.5, AccuRC.

06-27-2014, 06:51 AM	#18 (permalink)
tj69 Registered Users Thread Starter Join Date: Sep 2007	I agree __________________ Mini Titan V2, Trex 600LE, Trex 600E Pro DFC, JR XG14 DMSS 2.4GHz, Phoenix RC, Reflex XTR2, AeroFly RC7, RealFlight 7.5, AccuRC.

11-29-2014, 07:12 PM	#19 (permalink)
tj69 Registered Users Thread Starter Join Date: Sep 2007	I Have now sent Simwerk 5 EMAILS and still no reply, Getting very PISSEDOFF __________________ Mini Titan V2, Trex 600LE, Trex 600E Pro DFC, JR XG14 DMSS 2.4GHz, Phoenix RC, Reflex XTR2, AeroFly RC7, RealFlight 7.5, AccuRC.

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01-27-2014, 07:04 AM	#3 (permalink)
Scalage Registered Users Join Date: Apr 2013	Are they even in business anymore?

02-07-2014, 08:40 AM	#5 (permalink)
warrenf1 Registered Users Join Date: Jan 2014	I share your frustration, I sent my old blue dongle back to them. The only response I've had since sending it early Nov13 after chasing was "received it and will look at it soonest". I've just sent my fourth e-mail pleading for a response as I would "love" to use Reflex again.

02-23-2014, 09:58 PM	#7 (permalink)
jasond1979 Registered Users Join Date: Jun 2013 Location: San Diego, Calif	I have an Ivol for reflex needs work but don't know who to send it to

02-27-2014, 05:22 PM	#8 (permalink)
Helibelly Registered Users Join Date: May 2006	Hi, I sent Simwerk an email months ago about upgrading to the latest version of Reflex, but no reply either. Pretty poor sevice really, Eric.

04-15-2014, 03:22 PM	#10 (permalink)
warrenf1 Registered Users Join Date: Jan 2014	Another e-mail sent again today but this time I sent so many e-mails I am hoping that their inbox screen is going to be so full of my e-mails, and maybe they might respond.

04-16-2014, 11:20 AM	#11 (permalink)
Scalage Registered Users Join Date: Apr 2013	When will you guys realise that these guys are no longer working on the sim?

04-16-2014, 01:27 PM	#12 (permalink)
warrenf1 Registered Users Join Date: Jan 2014	I finally did receive an e-mail this morning and am going to be receiving a brand new set-up from them. I take back everything I have said about Reflex in the past as the e-mail received today was a massive result and very sincere.

04-16-2014, 05:11 PM	#13 (permalink)
Helibelly Registered Users Join Date: May 2006	Good news! Are you upgrading from an old version or do you have to buy the newest one outright? What version are you using at the moment? Their site does not seem to mention the 3D feature of the latest version. The only reason I know about the 3D feature is because Hobby King are selling it, and at what seems to be a very good price, $103.35! Eric.

04-17-2014, 07:38 AM	#14 (permalink)
warrenf1 Registered Users Join Date: Jan 2014	I'm hoping to get the full version which I think is V5.06.3 with my new dongle. At the moment I have 5.04.1 loaded but cant fly until I get the dongle back. I have downloaded the iZ3D driver http://simwerk.de/reflex-xtr-flugsimulator/de/Geforce by clicking on the GeFroce icon at the bottom of the simwerk web page. 3D works on the older version I've got installed and that on a nothing special LCD laptop set to very basic anaglyph mode within the driver display window. Unfortunatelly the company that do this driver have gone belly up but still offer this driver free. Im sure there must be many other 3D drivers that work well too.iZ3D is very simple to use and utelises the num-pad keys for shortcuts etc. If you install it and then start reflex, go down to the task bar on your pc and you will see the icon for control of the driver. I dont have 3D glasses at work so colored a pair of safety glasses with red and blue ink and was able to see a little glimmer of 3D whilst looking at a stationary heli as well as the pre-loaded videos within the Reflex program. Once I get the dongle back from Germany I will defo update on progress. The one for sale on HK looks like its the latest version with the write up on 3D coming from the link I mentioned above.

04-17-2014, 05:53 PM	#15 (permalink)
Helibelly Registered Users Join Date: May 2006	Thanks for the reply. I will be interested to see how you get on, Eric.

04-18-2014, 04:35 AM	#16 (permalink)
Scalage Registered Users Join Date: Apr 2013	I stand corrected

06-07-2014, 05:38 PM	#17 (permalink)
warrenf1 Registered Users Join Date: Jan 2014	Sorry its been such a long time since my last post...but.......I've been to busy flying on the latest version of Reflex. Once you figure out how to get the dongle and everything else working its actually very good, especially when you learn how to get your own Tx settings to do the work. Unfortunately having had a look at AccuRC which is soon to be released I think Reflex XTR and possibly some other sims are going to be a thing of the past, or it might be I sign of major change with the other manufacturers having to up their game big time.

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