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10-01-2014, 04:47 AM | #41 (permalink) |
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Join Date: Apr 2010
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We are thinking about some different solutions to improve the current part situation.
Because it is a national holiday right now (1-7th oct.) in China, we can't work something out this week, but we will do it straight after that. Our most importan goal right now is to get way more parts into the USA as fast as possible. Because of our long and good relationship with ProStar we can't just take the trading protection away - but we are in contact with Mike and we will talk with him, to create a solution. The best one for us would be ProStar increase the part stock dramatic. Some more words about the protection: This is a very important thing actually. No one would spend much money and time into a distribution without that. Mike helped a lot during the last years and he showed presents on IRCHA and helped on other sides too. We appreciate his work a lot. @Will James: Thank you for providing us such a brilliant platform to do this
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10-01-2014, 07:51 AM | #42 (permalink) |
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Not to take away importance of US parts availability but how about Canada?
We lost our only dealer when RCHeliCanada.com decided to no longer carry Compass. Maybe approach some Canadian shops about picking up the brand. I can provide list of shops if this is something you would take on Sebastian or to ProStar is this is more their business.
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10-01-2014, 08:03 AM | #43 (permalink) |
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That would be brilliant
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10-01-2014, 08:22 AM | #44 (permalink) |
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Would you like list here Seb or through FaceBook group? I see you have PM disabled.
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10-01-2014, 10:08 AM | #45 (permalink) |
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I can see the reason for protecting the distributor, but I think it should be an exception when the distributor doesnt have the parts. Not allowing the consumer to get the parts somewhere else is hurting prostar in the long run because many of us are switching to other brands because of the problem. There's at least a few guys on this forum alone that have switched to another heli. If they were able to get the parts, they would have stayed with compass giving prostar more future sales. If I'm not able to get parts in the next few weeks, I will be the next to switch to another brand. Flying helicopters is my life and I do it every day. Currently I only fly compass because I love them so much, but I will have to buy something different if its the only way I can fly. This would definitely hurt prostar later on.
Can there not be a temporary exception made to prevent more of us from leaving compass? You could put the restriction right back on as soon as prostar gets the parts. To me it seems like the best solution for the interest of the consumers, compass, and prostar. |
10-01-2014, 10:55 AM | #46 (permalink) |
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Join Date: Oct 2008
Location: Midland, Michigan
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Interesting. And that is the consequence of parts shortage, isn't it. I am concerned, but know that this will be resolved.
Now we have assurance that it's being addressed by Compass, whereas previously, the reps would call ProStar and report back here and tell us parts are coming, but we didn't see them. We know that Compass appreciates Mike, but why has it taken months to bring this level of attention about? That's too long! It's been for several months now. We never knew of any meaningful communications with Compass, much less anything being addressed. Rather it was evident that it was falling to deaf ears, since the parts never came. It makes sense now...evidently parts production supply chain can't simply ship all the needed parts that quickly - and thus a higher inventory level needed at ProStar. Hopefully, one root cause issue will be resolved from this: there must be clearer, more timely communications to Compass when issues arise. It's not acceptable for Compass to lose current customers and future business due to spare parts shortages in the US. This cannot happen again. I'd move on too...I don't blame anyone who's chosen to do so. Thanks for addressing our concerns! I am still a devoted Compass modeler!
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10-01-2014, 01:54 PM | #47 (permalink) |
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I had a long conversation with Mike from ProStar today.
Mike give me his word that he will double his stock and double the frequency of new orders from now on. Another point is that Mike will try to get some shops with all parts always on stock. For example he will talk with Amain today to stock way more parts. I forward the awesome list GimpyGolden send to me to Mike. He will try hard to find someone in Canada too. Mike knows very well, that he made some big mistakes in the past and he is really sorry about that. Maybe he will post something here as well, but I wanted to let you guys know, that we are working hard on that and no one wants to get into this situation again. On the other hand we need to say, that we will remove the protection, if the situation isn't better in a relatively short time or happens again in the future. I need to announce that I will help Mike at the American marked too. Since a couple of days I took over the American Compass Team and working on it now. Right now I try to get a better knowledge about everyone in the team. In the future we will not have an European and an American Team anymore but just Team-Compass. Another thing is that I will close a big gap existing since a very long time. Its a gap of communication and information. In my 4 threads I will announce every update we have. Even the smallest changes in our production. Sebastian Zajonz
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10-01-2014, 02:40 PM | #48 (permalink) | |
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Quote:
I love my 6hvu but I was starting to get concerned about parts and support for the Compass brand here in Canada.
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10-01-2014, 03:48 PM | #49 (permalink) |
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Excellent news Sebastian! Also thank you for keeping us in the loop regarding the parts issue. It would be great if RotorQuest will be the chosen supplier of Compass kits and parts here in Canada. I am not sure if they have agreements with other brands that will prevent them from doing so however.
I am also looking forward to seeing a unified European and North American Compass Team.
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10-01-2014, 04:28 PM | #50 (permalink) |
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Join Date: Jan 2012
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Excellent! Thank you Sebastian for listening and taking care of business!
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10-01-2014, 07:17 PM | #51 (permalink) |
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I'm sorry to add another me too - but parts are a problem. Just know how serious it is (I have 3 compass now with 2 of my older units flying with friends). I've been considering other models. At the same time, Prostar people and their support is outstanding.
For an idea, how about renewing the team videos that john cook started several years ago. Aim this at all levels - beginners to advance. They don't have to be long, but they help those of us without many local flyers. Sent from my iPad using Tapatalk
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10-02-2014, 05:56 AM | #52 (permalink) |
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Location: Sao Paulo, Brazil
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6HVU tail fin & lower frames
The 6HVU tail fin is too lean and bends / breaks quite easily. It could be a little beefier just like in the old 6HV.
The lower frames are a little expensive for what's considered sacrificial parts, and I think they tend to break together, increasing repair costs.
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10-02-2014, 08:35 AM | #53 (permalink) |
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Location: Midland, Michigan
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I am delighted to read of these action plans. These are precisely the things on my mind, and that for which I have high hopes. I want to convey my appreciation for Sebastian and the team at ProStar for collaborating to solutions!
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10-14-2014, 01:11 PM | #55 (permalink) |
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Excellent thread. Very good to hear about the hard work and immediate action being taken in regard to parts availability. I live literally down the street from Prostar, and this was a big factor in me deciding to go Compass.
I will comment on the other post about the Warp 360 swashplates. I just bought my first Warp 360 kit and also noticed the main swash bearing felt a little notchy/gritty and the swashball was quite tightly fitting. Adam at Prostar exchanged it for me and the replacement had a better feeling main bearing but the swashball is still quite tight. After reading this thread I assume the explanation for the main bearing also applies to the swashball. Better that it wears in from tight to perfect instead of perfect to sloppy. My suggestion would be add a note to the manual saying that some resistance in the main bearing and swashball is normal when new and the parts will mate smoothly after a few flights. Might save you guys from a few noobs like myself wanting to exchange parts that are actually fine |
10-14-2014, 06:25 PM | #56 (permalink) |
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+1. im very pleased that the parts situation has improved. i finally feel like i can start beating on my compass helis again without the fear of crashing and not having parts.
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10-14-2014, 08:19 PM | #57 (permalink) |
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Location: Midland, Michigan
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Yes!!! Let the beatings resume!!!
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11-02-2014, 07:19 AM | #58 (permalink) |
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Very glad to hear this about parts. I also think they are a bit expensive but make up for it in quality. Do you guys rember when you first asked someone what heli to buy. The questions were..1) can you get parts easily. 2) how much are parts and can you afford to crash it. 3) is there any local clubs that fly that brand for support. We need more pilots out there and specifically compass pilots. I couldn't advise people to fly compass because my compass couldn't fly. Haha. But that fact that this is being addressed is such good news to me. I appreciate the feedback from compass and that's why the 550u will be my next heli. Better looking canopy please!! That thing is fugly....to me!
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11-02-2014, 08:03 PM | #59 (permalink) | |
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Quote:
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