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Old 02-16-2010, 09:23 AM   #1 (permalink)
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Join Date: Aug 2005
Location: Florida
Default German Store

Hi guys,

I placed an order from World-of-Heli on January 11, 2010. I received an email right away saying that some items were back-ordered. Fine. I replied and asked if they had any idea when the parts will get to me, no reply.

3 days later, I emailed them for a change of address, and received no reply or confirmation.

5 days after the last email, I emailed again, asking if they had received my previous email. No reply.

7 days later, on Jan 26th, I wrote another email asking for an update on the status of my order, and if they had received ANY of my emails...

Finally got a response on Jan 26th as follows:

Dear Sir,
I will check it today and give you a reply.
Viele Gre / Best regards
Jens Friedrich

I was very happy, so I waited a week, and heard nothing back from them.

On Feb 2nd, I sent another email asking if he had "checked", and got no reply.

A week later, on Feb 9th, I sent a very nice email asking for an update, and asked if I could cancel 2 of the items that I ordered last month, and do not need them anymore. Guess what? I GOT NO REPLY.

For the past 4-5 days, I've been calling them a few times a day, different times, trying to speak to someone, but nobody picks up the phone...

I'm frustrated, my project has been put on hold due to the few parts that I need, and I at least deserve to know what's going on.

I must add that I have ordered from them before, and they were very good to deal with. They even sent me a little Christmas card and chocolate last year when I placed an order in December...

Does anyone know what's going on with them?

Do you German guys know anything that could help me?

Regards,
G
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