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|02-16-2010, 09:23 AM||#1 (permalink)|
My HF Map location
Join Date: Aug 2005
I placed an order from World-of-Heli on January 11, 2010. I received an email right away saying that some items were back-ordered. Fine. I replied and asked if they had any idea when the parts will get to me, no reply.
3 days later, I emailed them for a change of address, and received no reply or confirmation.
5 days after the last email, I emailed again, asking if they had received my previous email. No reply.
7 days later, on Jan 26th, I wrote another email asking for an update on the status of my order, and if they had received ANY of my emails...
Finally got a response on Jan 26th as follows:
I will check it today and give you a reply.
Viele Grüße / Best regards
I was very happy, so I waited a week, and heard nothing back from them.
On Feb 2nd, I sent another email asking if he had "checked", and got no reply.
A week later, on Feb 9th, I sent a very nice email asking for an update, and asked if I could cancel 2 of the items that I ordered last month, and do not need them anymore. Guess what? I GOT NO REPLY.
For the past 4-5 days, I've been calling them a few times a day, different times, trying to speak to someone, but nobody picks up the phone...
I'm frustrated, my project has been put on hold due to the few parts that I need, and I at least deserve to know what's going on.
I must add that I have ordered from them before, and they were very good to deal with. They even sent me a little Christmas card and chocolate last year when I placed an order in December...
Does anyone know what's going on with them?
Do you German guys know anything that could help me?
"I'll be there when you fall" (Ground, 01/01/0001)