Fun, Learning, Friendship and Mutual Respect START  HERE


Unregistered
Go Back   HeliFreak > R/C Electronics Support > Gryphon Electronics


Gryphon Electronics Gryphon Electronics Factory Support Forum


Reply
 
LinkBack Thread Tools Display Modes
Old 06-07-2012, 02:43 PM   #21 (permalink)
Registered Users
 
Posts: 554
 

Join Date: Dec 2008
Default

I like this kind of customer support! Experience and HD deserve pats on the back for helping out their customers so quickly. THAT is real customer support folks.. Marketing aside of course.
Popsicle is offline        Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 06-14-2012, 05:22 PM   #22 (permalink)
Registered Users
Thread Starter Thread Starter
 

Join Date: Feb 2006
Default

Quote:
Originally Posted by jockstrap View Post
Fabien,

What do people in other countries like Australia do?

Also - I recently purchased a Quasar 2nd hand - how can such owners get a replacement if the dealers have no record of these new owners?
Hi,

you can contact me directly here or by PM or email.
For 2nd Hand purchases, in general your "seller" should warn you that he received a replacement unit, if not ( it can happen for various reasons), we provide replacement units case by case, after i investigate a litte ( as we left the "old" units to the owners when replacing with a new one, not easy to know realy lol).

But one sure thing, just pop me a message in case of any issue and we will work it out.

We will try in end of year to create a customer registration database so people can register their products just like at Horizon hobby with serial numbers and others, this database will be kept totally private and in no case will be " sold" to any commercial web thing.

Also, it will be possible to " transfer" the ownership and keep the original warranty.

Some people asked us if we could make a " Gryphon Care" ( lol ) plan, and a reduced cost replacement in case of accidental break ( crash or other), we might think about it but this will take some time.

Best regards,

Fabien
Fabien is offline        Reply With Quote Quick reply to this message
Old 06-14-2012, 05:26 PM   #23 (permalink)
Registered Users
Thread Starter Thread Starter
 

Join Date: Feb 2006
Default

Quote:
Originally Posted by bobloblaw View Post
Sent an email and more PMs - still nothing from Fabien. He's quite active here with many posts since my last in the thread - I guess no support for this Gryphon owner, pretty disappointing after receiving good support previously.
Hi,

can you send me your adress details by PM ?

I will chase if replacement unit has been shipped to you and if not, we will slve this asap.

I've been out of things for a while and have to catch back everything now.... Sorry for the delays,

BEst regards,

Fabien
Fabien is offline        Reply With Quote Quick reply to this message
Old 06-21-2012, 12:39 PM   #24 (permalink)
Registered Users
 

Join Date: Feb 2007
Default

Fabien,

could you please check your Pm.

Thanks.

jerome
neohp is offline        Reply With Quote Quick reply to this message
Old 06-23-2012, 06:55 AM   #25 (permalink)
Registered Users
Thread Starter Thread Starter
 

Join Date: Feb 2006
Default

Hi Jerome,

i sent you an email

Best regards,

Fabien
Fabien is offline        Reply With Quote Quick reply to this message
Old 06-24-2012, 06:21 PM   #26 (permalink)
Registered Users
 
Posts: 1,960
 

Join Date: Sep 2010
Default

hey fabien I sent you a pm also let me know what the word is ob my replacement
__________________
RCHN Citizen 790
-Protos maxv2 evo,xnova,Hw160, xpert, brain-Logo 600sxv2, hw130, mks scorpion,optipower,brainProtos -380 evo,Mks,xnova,HW,pulse,brain2. Jeti ds16
keither1984 is offline        Reply With Quote Quick reply to this message
Old 06-25-2012, 07:14 AM   #27 (permalink)
Registered Users
 
Posts: 3,667
 
My HF Map location
Join Date: Apr 2005
Location: Dover NH USA
Default

Is it possible that the older recalled units are still being sold? I bought one 3 weeks ago from Helidirect, and installed it last night. This morning I came across this thread. I have an Agena, and the unit and bag both have GSR-5045 listed as the part number, NOT GSR-5045LMT. I see that Gryphon-mall.kr lists the LMT part number.

Should I not use this? I was going out to maiden the heli this morning, but I'm going to scrap those plans now that it looks like my BEC is not safe to use.
Eury is offline        Reply With Quote Quick reply to this message
Old 06-28-2012, 09:35 AM   #28 (permalink)
Registered Users
Thread Starter Thread Starter
 

Join Date: Feb 2006
Default

Hi,

i just answered your PM.

You should hav got a LMT unit from helidirect, please send me the order number you have from them and i'l check with them, they might simply have forgot one "old" unit in their stock, we will solve this issue with them asap and i'll keep you updated,

Best regards,

Fabien
Fabien is offline        Reply With Quote Quick reply to this message
Old 03-29-2014, 04:48 PM   #29 (permalink)
Registered Users
 

Join Date: Feb 2013
Default quasar

Man am I so glad you saent that out,I just hooked one up to my 570 goblin ,was going to test fly tomarrow .thank you thank you.Ill wait to hear from helidirect.you guys are awesome!!!!!!! I own a construction buis. and didn't think there was integrity in manufacturing anymore,you just got a customer for life.
tony cratsley is offline        Reply With Quote Quick reply to this message
Old 03-29-2014, 08:16 PM   #30 (permalink)
Registered Users
 
Posts: 3,667
 
My HF Map location
Join Date: Apr 2005
Location: Dover NH USA
Default GRYPHON QUASAR and AGENA - IMPORTANT

Good luck. I also got a recalled one from Helidirect in mid 2012 after the recall and they said it was impossible that I got a recalled unit from them and wouldn't replace it. Gryphon said they would but after hounding them for 8 months and getting nothing I finally gave up. Live and learn, should have gotten another WR instead of a Gryphon. Mine is still sitting in the original packaging never used in my junk box. Exactly where it belongs.

You can see my post above. I NEVER received a replacement.
Eury is offline        Reply With Quote Quick reply to this message
Old 04-09-2014, 05:44 PM   #31 (permalink)
Registered Users
 
Posts: 2,697
 
My HF Map location
Join Date: Feb 2009
Default

Quote:
Originally Posted by Gearswinger View Post
Good luck. I also got a recalled one from Helidirect in mid 2012 after the recall and they said it was impossible that I got a recalled unit from them and wouldn't replace it. Gryphon said they would but after hounding them for 8 months and getting nothing I finally gave up. Live and learn, should have gotten another WR instead of a Gryphon. Mine is still sitting in the original packaging never used in my junk box. Exactly where it belongs.

You can see my post above. I NEVER received a replacement.
Same with me -- I never received a replacement after they said they would send one... Twice.

Lesson learned. If you care about your stuff then stick with proven products.

I'll never buy a thing from this company again.

ElectricSheep is offline        Reply With Quote Quick reply to this message
Old 04-29-2014, 02:55 PM   #32 (permalink)
Registered Users
 
Posts: 1,682
 
My HF Map location
Join Date: Feb 2011
Default

Not too sound real pissed off or anything. but I did not read the date on the original post and thought this was a new problem. Man you guys freaked me out!!! I thought my Goblin was going to be down for a while!

April fools day is already gone.
__________________
JT
Trex 500, 550 & 600
Gob 700 & 700 KSE
JTAnimal is offline        Reply With Quote Quick reply to this message
Old 04-29-2014, 03:01 PM   #33 (permalink)
Registered Users
 
Posts: 3,667
 
My HF Map location
Join Date: Apr 2005
Location: Dover NH USA
Default

It may still be a problem for you.. Take yours apart and double check. They kept shipping ones they knew were trash even after the recall.
Eury is offline        Reply With Quote Quick reply to this message
Old 04-30-2014, 03:12 PM   #34 (permalink)
Registered Users
 
Posts: 2,697
 
My HF Map location
Join Date: Feb 2009
Default

Quote:
Originally Posted by JTAnimal View Post
Not too sound real pissed off or anything. but I did not read the date on the original post and thought this was a new problem. Man you guys freaked me out!!! I thought my Goblin was going to be down for a while!

April fools day is already gone.
Personally I wouldn't trust anything with the Gryphon/Agena name on it.

Get a better/proven brand of BEC.
ElectricSheep is offline        Reply With Quote Quick reply to this message
Old 05-05-2014, 06:04 AM   #35 (permalink)
Registered Users
 

Join Date: Apr 2005
Default

I had 2 of the original ones. I just sent them back home to Gryphon and they sent me back the updated ones. They shipped them EMS and I got them back within a week.

http://www.gryphon-mall.com/product.php?id_product=59

Both unit are used to power HC3-SX equipped heli's and they have been working great for almost 2 years now. A lot of local guys are using these, no problems.

Cheers,
TomC
__________________
Blade nQX,mCPX-BL,450x,500x Bell 222(bd3sx),550x(bd3sx)
TT X50E, 10s, bd3sx
Ion-x, Actro 32-3, SS, 10:1, PJazz esc, 10s
Now also a FPV addict; Quads and Planes (soon to try heli's!)
TomC is offline        Reply With Quote Quick reply to this message
Old 05-27-2014, 09:39 PM   #36 (permalink)
Registered Users
 
Posts: 2,193
 

Join Date: Feb 2009
Location: Ridgecrest, CA
Default

I just saw the date. The three years in business should of given it away. All my Gryphon products are 2013 era. Never had a problem with any of them.
Glenn Goodlett is online now        Reply With Quote Quick reply to this message
Old 05-03-2015, 01:39 PM   #37 (permalink)
Registered Users
 

Join Date: Apr 2009
Default

It seems my Quasar just died yesterday, after about 3 years of use on 16S.
I did not know there is a recall for it.
I tried to send an email to Gryphon and Fabien, so will see if something happens...
__________________
- TDR #2, Scorpion 4525LE, PowerJive, MKS HBL950/980, Vbar NEO
- TDR #1 (stock, sold at 700+ flights), e-Revo, Protos 500, Jeti DS14
jointer is offline        Reply With Quote Quick reply to this message
Old 05-03-2015, 02:17 PM   #38 (permalink)
Registered Users
 
Posts: 3,667
 
My HF Map location
Join Date: Apr 2005
Location: Dover NH USA
Default

Best of luck. Here we are a year later. I still contact them occasionally, still haven't received my warranty replacement. It's still new in the package.
Eury is offline        Reply With Quote Quick reply to this message
Old 05-03-2015, 03:35 PM   #39 (permalink)
Registered Users
 

Join Date: Apr 2005
Default

Quote:
Originally Posted by Gearswinger View Post
Best of luck. Here we are a year later. I still contact them occasionally, still haven't received my warranty replacement. It's still new in the package.
You know that you need to send the old one(s) back to them before they will send you a replacement?

Cheers,
TomC
__________________
Blade nQX,mCPX-BL,450x,500x Bell 222(bd3sx),550x(bd3sx)
TT X50E, 10s, bd3sx
Ion-x, Actro 32-3, SS, 10:1, PJazz esc, 10s
Now also a FPV addict; Quads and Planes (soon to try heli's!)
TomC is offline        Reply With Quote Quick reply to this message
Old 05-03-2015, 05:33 PM   #40 (permalink)
Registered Users
 
Posts: 3,667
 
My HF Map location
Join Date: Apr 2005
Location: Dover NH USA
Default GRYPHON QUASAR and AGENA - IMPORTANT

Quote:
Originally Posted by TomC View Post
You know that you need to send the old one(s) back to them before they will send you a replacement?



Cheers,

TomC


From the post from Gryphon that started this thread:



Quote:
There is NO need to ship back the old unit. At Gryphon, we do not refurbish our product. We repair them when it's a small repair requested by the customer, but we do not refurbish any unit. This is a mistake on our side ( we could not test ALL available combination of hardware and batteries ) so we will be shipping brand new units.


And from Fabien in a pm from Sep 2012::



Quote:
may i ask you to send me your complete adress and name details ?



We will ship you a replacement unit as the unit you have is not a LMT, it's a small mistake from Helidirect we think as we do not have any trouble in general with them, so we will simply exchange the unit for you.

You do not need to send us back your old unit, you can keep it to use the wires or whatever you need as a spare part on it,



Best regards,

Fabien

Last edited by Eury; 05-03-2015 at 07:46 PM..
Eury is offline        Reply With Quote Quick reply to this message
Reply




Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the HeliFreak forums, you must first register.
Please enter your desired user name, your REAL and WORKING email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself. Use a real email address or you will not be granted access to the site. Thank you.
Email Address:
Location
Where do you live? ie: Country, State, City or General Geographic Location please.
Name and Lastname
Enter name and last name here. (This information is not shown to the general public. Optional)
Helicopter #1
Enter Helicopter #1 type and equipment.
Helicopter #2
Enter Helicopter #2 type and equipment.
Helicopter #3
Enter Helicopter #3 type and equipment.
Helicopter #4
Enter Helicopter #4 type and equipment.

Log-in


Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On




Copyright © Website Acquisitions Inc. All rights reserved.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2021 DragonByte Technologies Ltd.

SEO by vBSEO 3.6.1