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Kontronik Drives Jazz and Jive ESC's and other Kontronik equipment support


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Old 05-01-2015, 08:27 AM   #1 (permalink)
 

Join Date: Nov 2012
Location: USA
Default KONTRONIK USA Contact Information

In order to clarify contact information posted on the company website I would like to post the following:

1. All KONTRONIK ESCs

All speed controls that must return for service or need repair from crash damage should be sent to the official KONTRONIK USA Address at:

KONTRONIK USA
2288 Gunbarrel Road
Suite 154-382
Chattanooga, TN 37421

Please email me, charles.anderson@kontronik.com, prior to shipping so that we can discuss your problems and attempt troubleshooting prior to shipment.

2. KONTRONIK Motors: Shaft and Bearing Replacement

The KONTRONIK USA Service Center is only for motor service. If you have a motor that needs a shaft replacement, bearing replacement, or has other damage, you may send your motor directly to this facility. Prior to shipment, please email charles.anderson@kontronik.com or repair.usa@kontronik.com in order to discuss your motor.

The address for the Motor Repair Facility is

KONTRONIK USA Service
PO Box 5
Oakville, IN 47367

3. Phone Support

Our phone number in the USA is 877-836-6685. Please note that email is best for support as you can provide us with a written explanation of or your problem. We can then return your call with possible solutions.

4. Shipping of Motors or Speed Controls for Repair

When returning products for repair, please include a copy of your receipt and a completed repair form with all submissions.

The repair form is available via the following link:

http://www.kontronik.com/images/stor...2015-04-07.pdf
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Old 07-01-2016, 06:53 PM   #2 (permalink)
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Where do we go to buy Kontronik motors? Their US distribution channels seem to have dried up. Other than a few scattered Pyro 7XXs which have the aroma of unsold inventory, I'm having trouble finding anything.
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Old 07-01-2016, 07:48 PM   #3 (permalink)
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Quote:
Originally Posted by hemp View Post
Where do we go to buy Kontronik motors? Their US distribution channels seem to have dried up. Other than a few scattered Pyro 7XXs which have the aroma of unsold inventory, I'm having trouble finding anything.
Just looking at helidirect website -> 11 different models from 380, 600, 650, 750, 800 and 850 available.

Also seeing it at experiencerc website. Most motor models are online available.
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Last edited by im4711; 07-01-2016 at 07:50 PM.. Reason: added info
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Old 07-01-2016, 08:22 PM   #4 (permalink)
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Quote:
Originally Posted by im4711 View Post
Just looking at helidirect website -> 11 different models from 380, 600, 650, 750, 800 and 850 available.
Yep, but none the one I need. Either wrong size or wrong shaft length.

Quote:
Originally Posted by im4711 View Post
Also seeing it at experiencerc website. Most motor models are online available.
"Most" is overstating it pretty dramatically. Some are available. Again, not the one I need.

Honestly I'm not in the market anyway. I was considering replacing one I have because it got wet, but I'm just going to have the bearings and shaft replaced and see how it does instead. Not being able to buy the one I need made that decision a lot easier, but it also left me curious whether Kontronik is actively trying to sell motors right now, at least in the U.S.
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Old 07-01-2016, 08:42 PM   #5 (permalink)
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Good point but often a decision of the online store and not the supplier. If they stock to much it keeps sitting there.
You can contact them and they will get the specific motor of your choice.
Alternative - order directly from Germany and benefit from the good exchange rate (listed Euro price minus sales tax).
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