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Old 10-28-2016, 07:38 AM   #1 (permalink)
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Default HeliDirect for life!

Hello fellow Helifreak's

I wanted to drop a line about my experience with Heli Direct last week.

So after a frustrating flight that ended with a damaged tail. I sit down on Sunday and made a list of parts and ordered them. Being in a hurry, (vacation that following week), I selected overnight shipping. I later realized that night, after closer inspection, that I needed a few more parts so I ended up placing another order with overnight shipping as well.

Every thing shipped Monday.
Then Tuesday one of my two orders arrived, And the other one was still being handled by the shipping company. It arrived on Wednesday but I was still frustrated that I didn't have everything on the prior day that I had ordered. A quick call to Heli Direct customer service, Phone was answered with minimal on hold time, representative was extremely helpful and friendly, listened to my concerns, and offered several solutions that far exceeded my expectations!!

After this experience, they will get my business for life. Thank you Heli Direct, for going above and beyond in your support of the hobby and it's pilots!!
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Old 10-28-2016, 01:04 PM   #2 (permalink)
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HeliDirect is a GREAT place to buy. I returned some stuff.. I had some issues I caused myself by ordering wrong stuff. Larry over there is very fast in response and helpful! They have had my business a long time and will continue too!



I Concur!
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Old 11-10-2016, 06:49 PM   #3 (permalink)
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I'll give this a +1 too!

I always use Helidirect and they are great. If you do have a problem they will always take care of you quickly.

For me the added bonus is that I can drive there in about 1 1/2 hours. Heck one time I went there on Christmas Eve to grab some parts before the holiday vacation and I knew the shipping would be disastrous. I called them in the morning and they said they would be waiting, and they were! I even got the rare experience of going into the warehouse. Talk about a ton of heli kits!
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Old 11-20-2016, 03:03 PM   #4 (permalink)
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Agree they are top notch and have always been very helpful
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