Fun, Learning, Friendship and Mutual Respect START  HERE


Unregistered
Go Back   HeliFreak > HF Vendor Support > HeliDirect Support


HeliDirect Support HeliDirect Vendor Sponsored Customer Support Forum


Reply
 
LinkBack Thread Tools Display Modes
Old 04-25-2017, 09:21 PM   #1 (permalink)
Registered Users
 

Join Date: Jan 2013
Default My First & NOT MY Last with Helidirect!

I had issues with my first order from Helidirect, that is a fact.
My post, my experience, I was not looking for opinions or comments.

This update is only to say that Brian from Helidirect has spent an unusual amount of time and obvious effort to straighten and clarify things out. All the effort he made is simply humbling to a point I have no choice but to take back all the negative out of my experience.

Thanks Brian.
__________________
450x-HC3XS ***** DX8

Last edited by Dmor; 04-26-2017 at 11:04 PM.. Reason: Helidirect has gone beyond the norm to correct my issue
Dmor is offline        Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 04-26-2017, 04:59 AM   #2 (permalink)
Registered Users
 
Posts: 1,704
 

Join Date: Mar 2011
Default

Quote:
Originally Posted by Dmor View Post
Placed an order 36 hrs ago. I go to my account and it shows no orders.
In the evening I email for confirmations & status (if any), I get nothing.
Today, I email via PayPal with all my information again and payment info asking for information again.

Zero response. The worst business dealing I have ever had. Not even a confirmation with an order #.

First time buyer, be wise and stay away. I personally will settle mine through PayPal and do business elsewhere.
Is there any chance that you accidentally placed your order as guess without logging in your acc?
ddhuans is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 05:13 AM   #3 (permalink)
Registered Users
 
Posts: 10,252
 

Join Date: Jun 2016
Location: -
Default

I've gotten quite a few things from them. It's usually at the Chicago metro hub for shipment the same day or next. Most of the time my order was to them via Amazon. Their packaging is always excellent. My last order was a 200S canopy a week ago. It came in three days.
BrokeDad is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 05:28 AM   #4 (permalink)
Registered Users
 
Posts: 1,166
 
My HF Map location
Join Date: Apr 2013
Default never has that problem

I have spent a fortune with Helidirect and have never had a bad deal with them.
__________________
Allan
TREX 250 PRO,Talon15, GPRO, Zeal ----TREX 500 EFL PRO, GPRO, RAILS ----2x TREX 450PRO V2, 1xGPRO&1xBRAIN, Talon35, RAIL , Zeal ---- SAVOX powered TREX500 EFL in Roban scale UH1-N ---- TREX 600 EFL PRO, GPRO, RAILS ---- DX9 ----
TR450ZS is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 09:20 AM   #5 (permalink)
Registered Users
Thread Starter Thread Starter
 

Join Date: Jan 2013
Default

corrected
__________________
450x-HC3XS ***** DX8

Last edited by Dmor; 04-26-2017 at 11:06 PM.. Reason: update
Dmor is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 09:33 AM   #6 (permalink)
Registered Users
 
Posts: 1,891
 

Join Date: Jun 2010
Default

Why couldn't you simply pick up the phone and call them about this?

I can't understand. All this headache of waiting for emails over 3+ days, threatening through paypal and more, when this entire issue could have been painlessly resolved in 5 minutes or less on the phone.
__________________

Fauropitotto is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 09:35 AM   #7 (permalink)
Registered Users
 

Join Date: Mar 2014
Default

If you order as a guest you wont get any tracking or orders under your account. I have done that a few times. If the money was sent for the order you should get it. If all else fails call them. I have done that and had good results.
__________________
cheers
Indokast is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 01:34 PM   #8 (permalink)
Registered Users
Thread Starter Thread Starter
 

Join Date: Jan 2013
Default

***
__________________
450x-HC3XS ***** DX8

Last edited by Dmor; 04-26-2017 at 11:07 PM.. Reason: deleted
Dmor is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 01:50 PM   #9 (permalink)
Registered Users
 
Posts: 1,152
 

Join Date: Feb 2014
Default

Did the money come out of your account? Did you get the order confirmation screen after you placed the order?
__________________
TEAM MSH USA
Brain Team
Jeti DS-14
Persistence and disposable income required
stevolution is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 02:11 PM   #10 (permalink)
Registered Users
 
Posts: 1,769
 

Join Date: Feb 2010
Default

Heli direct has always come through for me. One time they shipped something to an old address on file and when I saw what happened they shipped to the correct address while the other order was still en route to another house. Fault was on their end. They quickly admitted it and fixed it. They answer the phone and handle business. Give them a little grace and I am confident you will find they are great to work with.
__________________
The more I learn the more I realize I don't know
T-Rex 800DFC Pro, 700LTOP, 700L Night, 550V2, 470LT, 250DFC, Oxy-2 x2, 3 x2, 4, Goblin 500 Sport(soon), Fireball x2, Blade 230s Night, 180CFX, MCPS, Nano CPX & NQX2 FPV, Vortex 250, Inductrix FPV. K110 Cars/Trucks/Planes AMA#L965241, Part 107 Pilot
#iamundeservedlyblessedandiknowit
TeeJayShelton is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 02:12 PM   #11 (permalink)
Registered Users
 
Posts: 8,737
 

Join Date: Jul 2015
Default

Deleted, posted on wrong browser window.
__________________
Goblins: 570 (Drake) / 500 (Sport) / 420 (Buddy) / 380 (Classic)
Gear: VControl / NEO / Xnova / Hobbywing / Revolectrix
YouTube: http://tinyurl.com/toadiscoil
Team Aeropanda / Podcast host Skids Up
toadiscoil is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 02:15 PM   #12 (permalink)
The Capi
 
Posts: 25,185
 
My HF Map location
Join Date: Oct 2006
Default

Quote:
Originally Posted by Dmor View Post
Zero response. The worst business dealing I have ever had. Not even a confirmation with an order #.
You've led a charmed life, this was the worst transaction in your life ? Did any money even come out of your account ?
__________________
Spreading capibara awareness since 2006
DominicD is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 02:20 PM   #13 (permalink)
Registered Users
 
Posts: 555
 
My HF Map location
Join Date: Aug 2008
Location: KC mo
Default

I have also spent a fortune at Helidirect! Never had an issue with them. It is true that if you dont create an account and order in that account, there can be no way to track the order. Give them another chance. Create an account on their website and order there. The positive responses here must mean something.
beltfedbrowning is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 02:42 PM   #14 (permalink)
Registered Users
 

Join Date: Feb 2013
Default heli direct

DUDE


James Roberts
__________________
The ground doesn't care how pretty it is.
James Roberts is offline        Reply With Quote Quick reply to this message
Old 04-26-2017, 09:23 PM   #15 (permalink)
Registered Users
 
Posts: 1,704
 

Join Date: Mar 2011
Default

Double post

Last edited by ddhuans; 04-26-2017 at 11:15 PM..
ddhuans is offline        Reply With Quote Quick reply to this message
Old 04-27-2017, 08:28 AM   #16 (permalink)
The Capi
 
Posts: 25,185
 
My HF Map location
Join Date: Oct 2006
Default

Quote:
Originally Posted by Dmor View Post
I had issues with my first order from Helidirect, that is a fact.
My post, my experience, I was not looking for opinions or comments.

This update is only to say that Brian from Helidirect has spent an unusual amount of time and obvious effort to straighten and clarify things out. All the effort he made is simply humbling to a point I have no choice but to take back all the negative out of my experience.

Thanks Brian.
Glad it worked out and you updated your post.
__________________
Spreading capibara awareness since 2006
DominicD is offline        Reply With Quote Quick reply to this message
Old 04-27-2017, 03:01 PM   #17 (permalink)
Registered Users
 
Posts: 252
 

Join Date: Oct 2006
Default

I spent a lot with them always a class act at Helidirect! Never had an issue with them not their FPVdirect site. Fast shipping always.
__________________
Blade Nano, Nano Quad,180 Quad, Spanky Quad,OXY Heli,Align 550E
envoy2004 is offline        Reply With Quote Quick reply to this message
Reply




Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the HeliFreak forums, you must first register.
Please enter your desired user name, your REAL and WORKING email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself. Use a real email address or you will not be granted access to the site. Thank you.
Email Address:
Location
Where do you live? ie: Country, State, City or General Geographic Location please.
Name and Lastname
Enter name and last name here. (This information is not shown to the general public. Optional)
Helicopter #1
Enter Helicopter #1 type and equipment.
Helicopter #2
Enter Helicopter #2 type and equipment.
Helicopter #3
Enter Helicopter #3 type and equipment.
Helicopter #4
Enter Helicopter #4 type and equipment.

Log-in


Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On




Copyright © Website Acquisitions Inc. All rights reserved.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2021 DragonByte Technologies Ltd.

SEO by vBSEO 3.6.1